CONCORD & 9TH Amazing Customer Service Experience

Hi Everyone!  Just wanted to pass this along as I know we all like to know when a company/business does something right!  I placed an order with Concord & 9th last week and got my order yesterday.  Unfortunately, a stencil set was not in the order.  However, they sent me two stamp sets and a die set that I did not order (or pay for!).  When I notified them, they answered quickly and told me to keep all of the product I didn't pay for or pass along to friend and my stencil set would be sent out right away.  I offered to send back if they provided the label.  They were quite apologetic too.  Makes me happily want to order from them again.  A year or so ago, I ordered from a similar company and an item was not included and my experience was quite different.  LOVE THEM!