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Post by tampascrapper on Sept 26, 2022 2:09:00 GMT
I emailed Hero Arts customer service at 6:30 last night. At 10:20 this morning, I received an email confirming my replacement stamp and an email from customer service apologizing. I’m super impressed with the customer service and how quickly they got back to me!!! Original Post: I bought 2 stamps sets that arrived Friday. I cannot get the stamp to completely stamp the image. I’ve tried with my stamping platform, and by hand on a stamping mat and on the table. Pumpkin Bunch set LINK I’m so disappointed that I haven’t even tried the other set yet. have you had issues with their stamps? |
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,190 
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Post by pantsonfire on Sept 26, 2022 2:37:04 GMT
I bought 2 stamps sets that arrived Friday. I cannot get the stamp to completely stamp the image. I’ve tried with my stamping platform, and by hand on a stamping mat and on the table. Pumpkin Bunch set LINK I’m so disappointed that I haven’t even tried the other set yet. have you had issues with their stamps? Did you prep them? I learned you need to rub the costing off from manufacturing. You can rub with your finger, use a basic pencil eraser (I use a white one), or stamp with staz-on ink the first time to help. |
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Post by tampascrapper on Sept 26, 2022 3:57:18 GMT
No I didn’t prep it. I’ll give it a try thank you!
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Post by JavaJones on Sept 26, 2022 9:00:23 GMT
I have Hero Art stamps and they are great quality. Definitely try priming them, but you could also have just gotten a bad set if the priming doesn’t help.
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Post by kmage on Sept 26, 2022 12:22:57 GMT
Was just going to add that some of my fave stamps I own are Hero Arts-I love the layering octopus and my beehive background in particular and they stamp great. I also wash my new stamps with soap and water to remove the oily film some have.
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Post by CardBoxer on Sept 26, 2022 12:38:59 GMT
Prime them by rubbing with a finger (no lotion on hands) or an eraser, and/or stamp them first with a sticky embossing ink like Versamark. Then stamp them off onto scrap cardstock several times. And check if the ink is covering well—what type is it? Last, just in case you haven’t stamped a lot, cardstock quality has a big effect.
If priming doesn’t work call customer service. Their stamps are high quality, but once in a while every company's stamps or dies will include a bad batch. They’re a respected, family owned business that stands behind their products, and btw, cares a lot about the community and has spearheaded fund raisers for different causes. Good peeps who will help you. I hope you post how it goes.
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kitbop
Pearl Clutcher
Posts: 4,609
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Post by kitbop on Sept 26, 2022 14:07:47 GMT
I use a white latex eraser to prime mine - just "erase" the whole stamping surface, then use a swiffer or microfiber cloth to get all the eraser bits off!
My hero arts stamps are very good quality.
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GiantsFan
Prolific Pea
Posts: 8,496
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Sept 26, 2022 15:00:12 GMT
IMO, Hero Arts stamps stamp beautifully. I've never had an issue, even with big solid images.
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kate
Drama Llama
Posts: 5,591
Location: The city that doesn't sleep
Site Supporter
Jun 26, 2014 3:30:05 GMT
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Post by kate on Sept 26, 2022 15:55:51 GMT
Hero Arts and Altenew have some of the best-stamping stamps on the market. Def contact customer service if you continue to get poor results.
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pinklady
Drama Llama
Posts: 5,997
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Post by pinklady on Sept 26, 2022 17:58:53 GMT
Hero Arts stamps are great quality. I've never had any issues and I'm sure they will make it right if you have defective stamps.
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Post by tampascrapper on Sept 26, 2022 23:25:19 GMT
Thanks for all the replies. I haven’t prepped stamps before so I’m glad I asked the peas!
I tried prepping thus stamp after I had already tried the stamp several times trying to get a complete image. That hasn’t helped so I’m going to reach out to cs.
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Post by CardBoxer on Sept 26, 2022 23:32:33 GMT
Thanks for all the replies. I haven’t prepped stamps before so I’m glad I asked the peas! I tried prepping thus stamp after I had already tried the stamp several times trying to get a complete image. That hasn’t helped so I’m going to reach out to cs. Is ink beading up or not covering an area or areas? Or is it that you can see/feel imperfections? Or something else? And if the ink is beading up or not sticking to an area, are you using a high quality ink? Just fyi, some new stamps need a lot of prepping/rubbing and maybe and even Versamark. But others don’t. Just depends on what schmutz is on it from manufacturing. Good luck! |
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