|
|
Post by paperlovinggal on Dec 11, 2022 19:17:07 GMT
Hi, this is my lst time posting here. I used to post on the former 2 peas forum years ago. I'd like to ask the experienced AE shoppers regarding a big issue I currently have with an AE seller. That seller has been listed on recommended stores to deal with. In early Nov, AE announced their site sale. I purchased stamps and dies from 2 stores I'll call SS#3 and YTT which I believe are owned by the same person. I've been buying AE products for approx. 4 years w/o much issues. My YTT order was shipped to the airport? twice and returned twice to the seller according to the AE tracking info. By the time YTT shipped a 3rd time, I was told by YTT it would be done offline (couldn't be tracked by AE). The seller combined the YTT and SS#3 order together. That's why I concluded both stores are owned by the same person. According to the new tracking #/info. the shipment hadn't left China yet. Then, suddenly, AE CS closed my order citing security reasons. I didn't know if it was too late to cancel the order as it was about to leave the country. A refund would be issued by AE. I asked the YTT seller how would he get paid. The seller said don't worry about it as long as you receive your products. The shipment arrived within 2 wks. I think it was shipped from China and then onto Kentucky. The YTT order was fine & complete. The SS#3 order was missing 3 dies and I was also sent 3 incorrect items. I informed the SS#3 seller I was going to file 6 disputes. SS#3 seller said he/she would resend the products. I said no, I'd like refunds. I filed the disputes but was rejected. There were no options (reasons) for missing items. The robot or person reading the initial dispute filing probably thought oh she rec'd the shipment so it's not missing..Reject! Then, I re filed again even though I supplied photos and explanations on the initial dispute filings. Then, the SS#3 seller asked me to cancel the disputes and would refund me. I said no again. I told him/her in the Message Section that AE would handle the disputes outcome. Now, YTT is asking me to pay him/her. Certainly, the seller should get paid. But I also mentioned to the seller had YTT not shipped offline (and my original AE order got cancelled because YTT did not supply the tracking # in the lst place)...I wouldn't be in such a dire situation. YTT seller wants me to click onto a red link which is I think a resend link and bill me there? I have never asked nor dealt with any resend of products. I don't want to be in a fishy or sticky situation where my credit card might be compromised because I clicked onto that link. I asked the seller if he/she might accept Pay Pal. I don't have a PP account yet but it can be set up. I've read on the internet some sellers in China don't like PP because they must pay a fee. I'd like to hear your thoughts on how to proceed. Click onto the resend link? Mainly, I wanted the SS#3 disputes to be refunded because I was also worried about the buyer protection expiring. I've read on the internet, if that happens, I have no recourse and the seller has the upper hand. Thanks for reading my long post. Hope to hear your thoughts soon. Sorry for the long post. Regards. Thanks to the gals who replied to my post. For some reason, don't know how to directly reply. Sorry. This morning. AE rejected my 6 disputes. I supplied the relevant evidence with photos twice. It's because I was confused with their Initial drop down menu that didn't offer the reason if an item was missing. The shipment was rec'd. BUT I was missing 3 items...and I was sent 3 wrong items as well. I mentioned that to them twice even when I re filed the dispute all evidence got ignored. The options were: you never rec'd the shipment. The shipment was returned. The shipment was stuck in Customs, etc. This sucks and I already got billed by my credit card company and will have to deal with getting money back from AE. Also, I have to pay YTT which I'm sure owns THAT other store SS #3. I can ask if YTT seller can deduct the amount owed to me for what I didn't receive from store SS #3. I haven't had much issues buying from AE til now and it sucks so badly. And to boot that YTT claimed AE has closed their store for now. So, they must have done something to earn the closing? It's like a nightmare. |
|
|
|
Post by Embri on Dec 11, 2022 20:14:11 GMT
Stores get closed if they get too many complaints/copyright strikes, and probably for other reasons. I'm not 100% clear on what causes shops to close, but being reported is the most common instance.
If you received a package but it did not contain the right items, you have to dispute with Delivery Status: Received in part or whole -> Items are missing. If you misfiled your claim then there may not be much you can do. I don't know if you can open a second dispute if the first is rejected by AliExpress. It's never come up for me.
If you dispute through your credit card with a chargeback, be prepared to have your account banned from AliExpress.
|
|
|
|
Post by Embri on Dec 17, 2022 23:19:36 GMT
Warning for a store to avoid: Unique Handicraft StoreI ordered magnetic sheets from them, or tried. They arrived damaged, missing half the order, and with no adhesive despite "STRONG ADHESIVE" being in the product listing. If that had been the only problem I would have just added my own double sided tape, but the magnetic sheets themselves were extremely weak and floppy. Worse than the ones I've gotten from the dollar store. And, you know, only half of what I paid for in number. Then they proceeded to try and give me the usual seller run around to avoid making things right, and after I won my dispute with AliExpress for a partial refund started being rude and calling me a liar (  Maybe they figured false advertising magnetic as adhesive was the lie?). So not nice people. If anyone's bought magnetic sheets they were happy with off AliEx, give me a heads up! |
|
|
|
Post by refugeepea on Dec 18, 2022 3:22:27 GMT
Warning for a store to avoid: Unique Handicraft StoreI ordered magnetic sheets from them, or tried. They arrived damaged, missing half the order, and with no adhesive despite "STRONG ADHESIVE" being in the product listing. If that had been the only problem I would have just added my own double sided tape, but the magnetic sheets themselves were extremely weak and floppy. Worse than the ones I've gotten from the dollar store. And, you know, only half of what I paid for in number. Then they proceeded to try and give me the usual seller run around to avoid making things right, and after I won my dispute with AliExpress for a partial refund started being rude and calling me a liar ( Maybe they figured false advertising magnetic as adhesive was the lie?). So not nice people. If anyone's bought magnetic sheets they were happy with off AliEx, give me a heads up! That's good to know. I'm pretty sure I have some of their stuff saved in my wish list.
|
|
|
|
Post by kiwikate on Dec 23, 2022 10:24:04 GMT
Has anyone bought from any of these shops that could give me a review? Only buying generic things, but still want them to arrive!
CYFUN DESIGN store
Pandakit store
Perfection Crystals Accessories Boutique store
thank you in advance- have never bought from here, so any feedback welcome :-)
|
|
|
|
Post by Embri on Dec 23, 2022 20:11:21 GMT
I've bought twice from CYFUN DESIGN. First purchase was a stamp set that got lost in the mail for months, then had size issues on arrival (geometric shapes that weren't square/true). Second was a T-Ruler that arrived with edge damage and a bunch of grit/dirt stuck between the two riveted together pieces (impossible to remove). So both of my attempts did not turn out and I am not trying a third time with them.
I have not bought from Pandakit nor Perfection Crystals.
|
|
|
|
Post by kiwikate on Dec 23, 2022 21:58:31 GMT
I've bought twice from CYFUN DESIGN. First purchase was a stamp set that got lost in the mail for months, then had size issues on arrival (geometric shapes that weren't square/true). Second was a T-Ruler that arrived with edge damage and a bunch of grit/dirt stuck between the two riveted together pieces (impossible to remove). So both of my attempts did not turn out and I am not trying a third time with them. I have not bought from Pandakit nor Perfection Crystals. thank you SO much- I will not purchase from them :-) |
|
pinklady
Drama Llama
Posts: 6,081 
|
Post by pinklady on Dec 23, 2022 22:21:57 GMT
Has anyone bought from any of these shops that could give me a review? Only buying generic things, but still want them to arrive! CYFUN DESIGN store Pandakit store Perfection Crystals Accessories Boutique store thank you in advance- have never bought from here, so any feedback welcome :-) Ive purchased from them but not for a few years. I never had any issues when I did. |
|
|
|
Post by Embri on Dec 24, 2022 6:03:03 GMT
Full disclosure, I did not have any significant problems getting a refund on both CYFUN orders. They did try to get me to 'remove the protective plastic film' on the T-Ruler, despite me explaining that the dirt was not on the surface - I had already removed the film completely. It was/is between the two pieces that were welded together at the factory.
So I may have just been very unlucky with both my buys. |
|
|
|
Post by refugeepea on Dec 25, 2022 0:33:16 GMT
Has anyone bought from any of these shops that could give me a review? Only buying generic things, but still want them to arrive! CYFUN DESIGN store Pandakit store Perfection Crystals Accessories Boutique store thank you in advance- have never bought from here, so any feedback welcome :-) I just checked my order history. Two purchases in 04/2021 and 11/2020. No issues with the stamp set and dies. |
|
|
|
Post by Embri on Dec 25, 2022 0:40:20 GMT
I just checked my order history. Two purchases in 04/2021 and 11/2020. No issues with the stamp set and dies. Which store? kiwikate was asking about three different ones. |
|
|
|
Post by refugeepea on Dec 26, 2022 21:11:14 GMT
I just checked my order history. Two purchases in 04/2021 and 11/2020. No issues with the stamp set and dies. Which store? kiwikate was asking about three different ones. Oh, sorry CYFUN DESIGN store. |
|
|
|
Post by vjlau on Jan 3, 2023 5:04:13 GMT
I've purchased several times from Pandakit. Always great service, products - and they come very fast compared to others I've ordered. I'd recommend.
Anyone have luck with a store selling Lawn Fawn dies? I'm pretty supportive of actual businesses, but I was specifically looking for a few of their word dies from this year - Mother's and Father's Day. I can't pay $15-20 for a die I might only use 1-2 times. I love the fonts though.
|
|
|
|
Post by Embri on Jan 3, 2023 7:00:44 GMT
I've gotten a bunch of LF stuff over the years, from various sellers. The most consistent thing is that their shops almost always never stick around for long. They have flash sales, then disappear. www.aliexpress.com/store/1102565155/Two Sisters usually has some, but I don't think I've seen the M/F-day stuff. |
|
|
|
Post by sleepingbooty on Jan 3, 2023 14:59:11 GMT
I'm kind of out of the scrappy AX loop but if anyone needs recommendations for dog supplies, I'm your gal right now.  I've even tracked down stores selling harnesses from famous indie brand Cavology (not the same fabric selections but same manufacturer, same quality). |
|
|
|
Post by peachiceteas on Jan 3, 2023 17:08:42 GMT
|
|
Maybe they figured false advertising magnetic as adhesive was the lie?). So not nice people.
I've even tracked down stores selling harnesses from famous indie brand Cavology (not the same fabric selections but same manufacturer, same quality).
