misse336
Full Member
Posts: 237
Feb 24, 2020 2:57:43 GMT
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Post by misse336 on Feb 20, 2023 2:04:59 GMT
I got the Epson PM-400 about 18 months ago. Originally it worked fine. I took a few month break from scrapbooking while taking classes. When I tried to use it again it wasn't printing correctly. We ended up replacing the ink, even though it had only printed about 20-25 pictures and it worked fine. I used it a bit, probably printing 20-ish pictures. Took another break due to classes. Tried to use it tonight and it's not printing correctly. We tried several different things to trouble shoot it and even changed the ink again. No dice. When I print a picture the hair on the people comes out streaky and the black looks bleached.
Anyone have any suggestions or have the same issue? All the reviews on this printer were good, but I'm not having much luck. I'd like to scrapbook tomorrow, but now my printer isn't working.
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Post by mom on Feb 20, 2023 3:13:34 GMT
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misse336
Full Member
Posts: 237
Feb 24, 2020 2:57:43 GMT
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Post by misse336 on Feb 20, 2023 3:57:01 GMT
We ran the nozzle cleaner but it didn't solve the problem. It seems to be with the black and brown in. |
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Post by BSnyder on Feb 20, 2023 4:59:04 GMT
It could be clogged nozzles. Mine sits for months between print jobs and I’ve not had that issue. I have on my big printer though. But, I had a firmware update for the PM 400 this weekend. Could that be the issue? Maybe there’s an update needed.
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Post by steakgoddess on Feb 20, 2023 6:43:03 GMT
We ran the nozzle cleaner but it didn't solve the problem. It seems to be with the black and brown in. I’ve actually had to wipe the print cartridge circles after the nozzle cleaning function. |
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Post by riversong1963 on Feb 20, 2023 14:58:50 GMT
How are you storing it? I make sure that mine is stored flat (standing). I had a big problem with a regular Epson printer years ago. The nozzles would clog constantly, and I wasted more ink cleaning them than it was worth. I even brought it to a certified Epson service center, and they cleared the clogs - and used up all my ink without replacing it. Then it clogged again, and I got rid of it. I was very hesitant about buying another Epson printer, but so far, so good.
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oaksong
Drama Llama
Posts: 6,167 
Location: LA Suburbia
Site Supporter
Jun 27, 2014 6:24:29 GMT
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Post by oaksong on Feb 23, 2023 13:19:11 GMT
Their customer service has been really good when I’ve called them in the past.
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