edie3
Drama Llama
Posts: 5,686 
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Post by edie3 on Apr 19, 2023 21:11:22 GMT
I impulsively bought a die at my LSS. I can't get it to cut all the way through with my Cuttlebug. I even broke out new plates and added a shim. I wonder if I am out of luck. I thought about messaging the owner on FB. I dont want to be out the money I paid.
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jediannie
Pearl Clutcher
Posts: 3,099
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Apr 19, 2023 21:35:22 GMT
I would contact the company that made the die. Most LSS don't do refunds so the best course of action would be to reach out to the manufacturer.
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edie3
Drama Llama
Posts: 5,686
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Post by edie3 on Apr 19, 2023 21:44:20 GMT
I would contact the company that made the die. I wondered about that. I will contact them. Thanks! |
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Post by 950nancy on Apr 19, 2023 22:00:23 GMT
Yes, contact the company. I have a very intricate die that I should have done that with.
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lindas
Pearl Clutcher
Posts: 4,306
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Post by lindas on Apr 19, 2023 22:22:10 GMT
You can also try running it through with the cut side of the die up. I watched a video once where she did it cut side down and it didn’t cut all the way then did it cut side up and it cut fine.
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edie3
Drama Llama
Posts: 5,686
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Post by edie3 on Apr 21, 2023 2:44:35 GMT
I emailed the company last night and had a reply this morning. They wanted photos of the die and examples of the cut, so I sent that. And my name and address, so it looks promising!
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Post by don on Apr 21, 2023 5:01:40 GMT
I hope you get satisfaction.
I would have gone to the LSS, I'm sure they would have remembered you, and would have helped you somehow, with or without the receipt. If not they don't deserve your business.
To contact the company I personally would have called them on the phone.
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edie3
Drama Llama
Posts: 5,686
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Post by edie3 on Apr 23, 2023 3:03:46 GMT
They replied and they are sending me replacement die!
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