pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,169 
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Post by pantsonfire on Jul 23, 2023 18:49:31 GMT
Ugh. I decided to give Patreon a go as I was directly supporting creators not YouTube.
July 1st my 2 payments went through. Billing occurs first if every month.
I just logged in to my bank to check off items on the budget and see if my last bill cleared.
To my surprise I was billed again by one of the creators.
I immediately canceled and chose overcharged. But I can not find any way to contact Patreon or the creator to request a refund.
Is there any help/support for Patreon issues?
I will call my bank tomorrow.
Check your accounts and make sure you were not charged again.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,169
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Post by pantsonfire on Jul 23, 2023 18:51:17 GMT
I also did not receive an email from Patreon like I have previously.
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caangel
Drama Llama
Posts: 5,713
Location: So Cal
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Post by caangel on Jul 23, 2023 23:29:13 GMT
I subscribe to a Patreon and they said that when this happens it is when people forget their original log in and set up another one, duplicating their account and charges. The creators of this podcast say to contact them instead of creating a new log in.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,169
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Post by pantsonfire on Jul 23, 2023 23:37:51 GMT
Didn't make a new log in. Only started last month.
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christinec68
Drama Llama
Posts: 5,405
Location: New York, NY
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Post by christinec68 on Jul 24, 2023 0:20:09 GMT
Double check the timing of your subscription. Patreon doesn’t pro-rate memberships for partial months. So if the subscription was made on 6/30 then you’d be billed for the month of June then on 7/1 you would be billed for July.
I’m looking at the app and in the support section there’s an option to submit a ticket.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,169
|
Post by pantsonfire on Jul 24, 2023 0:29:06 GMT
Double check the timing of your subscription. Patreon doesn’t pro-rate memberships for partial months. So if the subscription was made on 6/30 then you’d be billed for the month of June then on 7/1 you would be billed for July. I’m looking at the app and in the support section there’s an option to submit a ticket. Thanks will get the app. I started on June 8th. Billed again July 1, then today. |
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Post by Basket1lady on Jul 26, 2023 4:06:56 GMT
Double check the timing of your subscription. Patreon doesn’t pro-rate memberships for partial months. So if the subscription was made on 6/30 then you’d be billed for the month of June then on 7/1 you would be billed for July. I’m looking at the app and in the support section there’s an option to submit a ticket. Thanks will get the app. I started on June 8th. Billed again July 1, then today. I would contact the business that you are supporting and ask them to explain their billing cycle. It could be that they are moving around the dates, but I would have expected June 8 to pay for June, July 1 to pay for July and then to be billed on August 1 for August, not July 23. It does seem odd, but there may be an explanation for it. |
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