PaperAngel
Prolific Pea
Posts: 8,012
Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Aug 4, 2023 4:51:40 GMT
In this thread, I expressed frustration that ACOT's shopping cart auto-alphabetized inventory (which is mostly listed by product name - e.g. EP Monster Mash, so not even products from the same collection were grouped together in the cart) & my preference to add items to the cart in the order I choose. Matt at ACOT (who was not tagged) voluntarily responded to my post within 24 hours ON A SATURDAY stating he was working to make the order in which customers add products to the cart as the default (while alphabetical sorting remains an option) & followed up two business days later when the change went live. Thank you, ACOT (& specifically Matt at ACOT ), for listening, hearing, & promptly responding to customer feedback. I appreciate the change & have added more items to my cart (that I didn't realize had been omitted due to its previous alphabetical sorting) as a result! Hope this change also improves your shopping experience there...
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Post by hoopsfn on Aug 4, 2023 21:41:12 GMT
It's always good to hear about great customer service. Especially in today's times.
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Post by tampascrapper on Aug 5, 2023 0:43:52 GMT
I saw that and it was one more reason to love Matt and ACOT!! That is what great customer service is all about.
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Post by artisticscrapper on Aug 5, 2023 2:03:22 GMT
Wow. Actually listening to customers’ issues and working to make those changes. Awesome!
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,688
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Aug 5, 2023 2:11:51 GMT
I saw his response in that thread. It's wonderful to see feedback taken on board and just another reason why ACOT has such a positive reputation.
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Post by mikklynn on Aug 5, 2023 21:52:28 GMT
I love how Matt always responds to us!
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Post by dewryce on Aug 6, 2023 5:53:17 GMT
I have an order I’m working on and this has been so helpful as I go back and forth!
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ScrappingMe
Full Member
Posts: 208
Feb 3, 2023 2:05:16 GMT
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Post by ScrappingMe on Aug 7, 2023 22:16:08 GMT
Love it! ACOT is the best 🥰
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Post by ScrapbookMyLife on Aug 7, 2023 23:04:16 GMT
A Cherry on Top is my favorite. Glad that Matt listens to the feedback here.
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Post by lanena on Aug 8, 2023 12:26:03 GMT
I hadn't shopped there in awhile--between kit clubs and sb.com, I had a lot of supplies--but my recent search for 49 & Market led me there. My shopping experience was very positive. I have a cart sitting there with Christmas and Shimelle papers and will probably add a few more things today.
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