breetheflea
Drama Llama
Posts: 6,461 
Location: PNW
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Post by breetheflea on Sept 28, 2023 13:29:57 GMT
If you buy a blade for their machine in March, and don't open the package until September and find out it's defective, they won't do anything about it... I ordered directly from Silhouette as they were having a sale.
I guess inspect the package to see if a piece is missing as soon as it arrives but without opening it, since they don't take returns on opened items either.
My PSA for the day.
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scrapnnana
Drama Llama
Posts: 6,429
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Post by scrapnnana on Sept 28, 2023 13:49:36 GMT
That stinks. What type of blade was it, and what part was missing?
I have often bought extra blades, but don’t check until I’m ready for a new one. Guess I’ll at least do a visual inspection in the future. I’ve never had a defective blade.
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breetheflea
Drama Llama
Posts: 6,461
Location: PNW
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Post by breetheflea on Sept 28, 2023 13:59:32 GMT
That stinks. What type of blade was it, and what part was missing? I have often bought extra blades, but don’t check until I’m ready for a new one. Guess I’ll at least do a visual inspection in the future. I’ve never had a defective blade. The rounded white cap thing that hides the blade so it doesn't stick out all the time. It's an autoblade for the Cameo 4. |
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jediannie
Pearl Clutcher
Posts: 3,066
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Sept 28, 2023 14:46:35 GMT
Oof, that's no good.  I'm surprised they won't do anything about it because clearly it's defective. I'm sorry that happened. Now I'm going to have to go through my blades to make sure they're all in tact, although I bought mine through my local scrapbook stores flea market, so I wouldn't be able to return them anyway. |
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Post by Basket1lady on Sept 30, 2023 3:57:21 GMT
I’d call again. That’s ridiculous. Can you use the part from the old blade?
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I'm surprised they won't do anything about it because clearly it's defective. I'm sorry that happened. Now I'm going to have to go through my blades to make sure they're all in tact, although I bought mine through my local scrapbook stores flea market, so I wouldn't be able to return them anyway.