For those who ordered the new PinkFresh inks last month

I just got mine yesterday and ordered on release day also.

I received mine a couple days ago. I ordered a couple days after the release.

I ordered the mini ink cases that came out the same day as the inks. I received them last week. I was very put off by a portion of the email they sent about the delays. It basically said, this email is the response for any inquiries, which just really irritated me. I understand they are in a stressful situation with lots of orders in a small company. That part I understood.

But to flat out refuse to provide customer service is not okay with me. If I purchase their products in the future, it won’t be directly from them.

I was surprised when I went to order the February event that I didn't have an account set up; I think it was my third order. I set one up after the checkout process and logged into it. My prior orders showed up in the account as well as the new one.

Perhaps try setting up an account, logging in, and seeing if you can then find the status for the ink order?

EtA: But, honestly, if that works, and they didn't suggest it to you, shame on them.

Mine came USPS - that's the method they usually use. I had mine shipped to work, because I thought they might use UPS because of the big box, but no - USPS.

YIKES!

Outside of events, I've ordered from PFS a couple of times for product.  I didn't have any issues with my orders but I do have a couple comments.

1) They have serious inventory issues.  Their stamps & coordinating dies take forever to get restocked. I rarely can find coordinating products in stock all at the same time. For example, the Wonderful Sentiments stamp & die set.  Neither product has been in stock at the same time since it was first launched.  

2) Their restock notifications either don't work or are not getting to my inbox.  I've put my email in there for numerous products and never get restock emails. Or go back to #1, they have serious inventory issues.

3) They do not allow adequate time for shipping for their events.  I'm floored that they think getting a kit a couple days before the event is sufficient.  This really shocks me.  We'll see how the next one goes.

4) They seem to be bad at forecasting volume & workforce.  Taking over a month to get an order of inks shipped is ridiculous.


I do find it interesting that they said they were going to cap the attendees at 1,200 for the February event and the registration is still open.  Really, they have not hit 1200 yet or are they letting more than that in and shipping will be an issue again?

How do these inks compare to Tim Holtz distress inks?

I actually think this happens a lot to many stamp companies. I get that they don’t want to delay a release for something that is in transit. However any longer than a 2 day delay, that needs to be shared with customers. If companies were more up front about this, I think customers would be more accepting of delays.

Pretty much similar to any other dye ink on felt pads - Gina k, Simon Hurley, etc. Like previously said,distress inks are different. The stamped image isn't as crisp, but they work great for blending and smoothing and other techniques. I have them because I like that the 4-shade sets are figured out for me. If I use my Gina K, I have to figure those shades out myself. Very lazy.

Do you think they don't want to talk about these issues because they don't want to talk about where their stuff in manufactured?

I’m pretty sure most of the popular stamp companies have their inks and clear photopolymer stamps manufactured in the US. All but a few have their dies manufactured in China. I confirmed this is true for PFS.

If I recall correctly, there is only 1 ink manufacturer in the US.  (I want to say they have Superior in their name.) That’s why most companies inks match other companies. This may have changed but this was the case as of about 6 yrs ago.