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Post by riversong1963 on Nov 9, 2023 11:37:03 GMT
My aqua and teal Big Shot handle is peeling. The other day I was cleaning it, and a large section of the handle lifted and peeled off. It was all faded, but now that it's peeled, it looks brand new. However, the rest of the handle now looks even more faded. The rubber cushion on my old ProvoCraft precision scissors is also starting to peel. I guess the rubber breaks down over time, like the coating on the Cricut cartridges. Has anyone else had this problem with their Big Shot handle?
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pantsonfire
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Post by pantsonfire on Nov 9, 2023 13:31:30 GMT
My aqua and teal Big Shot handle is peeling. The other day I was cleaning it, and a large section of the handle lifted and peeled off. It was all faded, but now that it's peeled, it looks brand new. However, the rest of the handle now looks even more faded. The rubber cushion on my old ProvoCraft precision scissors is also starting to peel. I guess the rubber breaks down over time, like the coating on the Cricut cartridges. Has anyone else had this problem with their Big Shot handle? Me!! Started last winter, maybe February. Continues to peel each time I use it. Mine is stored in a controlled environment. No direct sun. No direct heat. Etc. I use a barely damp rag to clean it as I always have. Interesting thing is mine bubbled. Did yours do that? The rubber started to bubble and when I used it they popped and then everything began to peel. The texture bothers me too now. |
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scrapnnana
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Post by scrapnnana on Nov 9, 2023 14:08:58 GMT
It’s happened to me, too.
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Post by artisticscrapper on Nov 10, 2023 2:04:26 GMT
Maybe Sizzix can replace since the handles come off. I remember having to put the handle on my old pink Big Shot. It came with Allen wrench.
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Post by riversong1963 on Nov 10, 2023 13:30:48 GMT
Interesting thing is mine bubbled. Did yours do that? The rubber started to bubble and when I used it they popped and then everything began to peel. The texture bothers me too now. Yes, exactly. |
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Post by riversong1963 on Nov 10, 2023 13:31:32 GMT
Maybe Sizzix can replace since the handles come off. I remember having to put the handle on my old pink Big Shot. It came with Allen wrench. Thanks for the suggestion. I'll contact them and see what they say. |
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pantsonfire
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Post by pantsonfire on Nov 10, 2023 14:25:24 GMT
Maybe Sizzix can replace since the handles come off. I remember having to put the handle on my old pink Big Shot. It came with Allen wrench. Thanks for the suggestion. I'll contact them and see what they say. Let me know and then I will call too. |
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breetheflea
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Post by breetheflea on Nov 10, 2023 15:14:00 GMT
Mine is not peeling (I just checked) but maybe if Sizzix doesn't have a solution right away you could wrap it in Washi tape, or something so it doesn't feel so gross to touch.
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Post by riversong1963 on Nov 10, 2023 21:59:24 GMT
I sent Sizzix a message via their website, and I received an automatic reply acknowledging the receipt of the message. I'll let you know when I get an actual reply from customer service.
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Post by joblackford on Nov 11, 2023 2:09:19 GMT
Mine is gross, lots of peeling. The top handle is starting to peel a bit too, but not as badly as the crank handle.
(The silicone/rubber on my Sonicare toothbrush does the same thing. My husband jokes that I have such rough hands…)
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Post by riversong1963 on Nov 11, 2023 12:38:41 GMT
Mine is gross, lots of peeling. The top handle is starting to peel a bit too, but not as badly as the crank handle. (The silicone/rubber on my Sonicare toothbrush does the same thing. My husband jokes that I have such rough hands…) It's the top handle on mine that is peeling, not the crank handle. Sorry for the confusion. |
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FurryP
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Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Nov 11, 2023 15:29:10 GMT
I have the all teal with a black handle and it is not peeling.
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Post by stormsts on Nov 11, 2023 16:44:08 GMT
I have the same issue with the crank handle. Will be interesting to see what their response is.
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Post by lindamh on Nov 11, 2023 17:33:32 GMT
I’ll be interested in their response also. I have the all teal edition and the crank handle is a mess!
Fortunately, most of my die cutting is for cards, so I can use my Sidekick more.
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Post by riversong1963 on Nov 11, 2023 19:37:05 GMT
I think it's worse if the crank handle is peeling. At least with mine I don't have to hold it for long - just long enough to move it a few feet. I think the crank handles are replaceable, though.
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Post by riversong1963 on Nov 16, 2023 11:36:23 GMT
So the customer service rep. asked for pictures, which I sent Tuesday night. I'm waiting for him to get back to me to tell me what options I have. I'll keep you posted.
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Post by Basket1lady on Nov 16, 2023 21:12:50 GMT
My handle isn't peeling. I have the pink BS that I bought 2012-14 ish. If they won't replace it (or offer you 10% off a new one), I wonder if you could wrap a handkerchief around the handle. Something thin and pretty. At least you wouldn't have to touch the peeling rubber. Another option could be something like the basket grips that Longaberger used to sell. Something like this that velcros into place. |
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pantsonfire
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Post by pantsonfire on Nov 16, 2023 21:35:21 GMT
My handle isn't peeling. I have the pink BS that I bought 2012-14 ish. If they won't replace it (or offer you 10% off a new one), I wonder if you could wrap a handkerchief around the handle. Something thin and pretty. At least you wouldn't have to touch the peeling rubber. Another option could be something like the basket grips that Longaberger used to sell. Something like this that velcros into place. Thank you for the idea! Mine is getting worse and is becoming a texture issue. |
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Post by Basket1lady on Nov 16, 2023 21:43:15 GMT
My handle isn't peeling. I have the pink BS that I bought 2012-14 ish. If they won't replace it (or offer you 10% off a new one), I wonder if you could wrap a handkerchief around the handle. Something thin and pretty. At least you wouldn't have to touch the peeling rubber. Another option could be something like the basket grips that Longaberger used to sell. Something like this that velcros into place. Thank you for the idea! Mine is getting worse and is becoming a texture issue. I completely get that. If it's sticky, you can also apply baby powder. You will probably have to reapply, but it helps. Our BMW in Belgium had a sticky spot on the inside handle to open the car door. I kept a little travel sized container of powder in the car because it creeped me out! |
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Post by riversong1963 on Nov 17, 2023 23:33:13 GMT
So here's their response.
Regrettably, we'll not be able to offer any repair or replacement options for your handle, it appears to have become worn through use.
Apologies that we can't offer more support.
I'm not happy. I didn't expect them to replace the whole machine, but I did expect them to offer some sort of repair or compensation. I didn't wear the handle out. I only use it to lift the machine off the shelf and put it on my table. The rubber has broken down and deteriorated. They shouldn't have used rubber in the first place.
They attached a short survey to their response, and I let them know how I felt about their lack of options for me.
Oh, well. I tried.
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pantsonfire
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Post by pantsonfire on Nov 18, 2023 14:04:11 GMT
riversong1963 now I don't feel hopeful. I had DH look at the machine and he doesn't believe it can be changed out. When my first Revolution died and a die got stuck, the handle had internal screws we couldn't get to. So he basically had to saw and hammer it apart. And I agree, it should be made of the same hard plastic not rubber. If they known it can break down over time they shouldn't have used that.
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Post by stormsts on Nov 18, 2023 14:32:57 GMT
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Post by artisticscrapper on Nov 18, 2023 18:29:20 GMT
Sizzix Ellison used to have good CS but when they changed ownership several years ago the CS went down hill.
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Post by riversong1963 on Nov 18, 2023 22:57:46 GMT
Sizzix Ellison used to have good CS but when they changed ownership several years ago the CS went down hill. I completely agree. |
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pantsonfire
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Post by pantsonfire on Nov 20, 2023 16:13:42 GMT
I received a completely different response.
"As the product doesn't seem to be under warranty anymore, I am afraid we won't be able to pursue your warranty claim in your behalf, nor can we advise on any repair options or methods. Please note that, regrettably, we don’t currently stock replacement parts for the handle part in question. We also stopped offering repair services for them a while ago, I am afraid."
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Post by riversong1963 on Nov 20, 2023 23:14:26 GMT
I received a completely different response. "As the product doesn't seem to be under warranty anymore, I am afraid we won't be able to pursue your warranty claim in your behalf, nor can we advise on any repair options or methods. Please note that, regrettably, we don’t currently stock replacement parts for the handle part in question. We also stopped offering repair services for them a while ago, I am afraid." Well, that's disappointing. I guess it's "Too bad, so sad" for both of us, then. "I'm afraid" I won't be buying their products anymore with an attitude like that. Their customer service has really declined. |
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pantsonfire
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Post by pantsonfire on Nov 20, 2023 23:20:40 GMT
I received a completely different response. "As the product doesn't seem to be under warranty anymore, I am afraid we won't be able to pursue your warranty claim in your behalf, nor can we advise on any repair options or methods. Please note that, regrettably, we don’t currently stock replacement parts for the handle part in question. We also stopped offering repair services for them a while ago, I am afraid." Well, that's disappointing. I guess it's "Too bad, so sad" for both of us, then. "I'm afraid" I won't be buying their products anymore with an attitude like that. Their customer service has really declined. I am looking at an electric die cutter and have taken the Big Shot Express off the list. |
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Post by riversong1963 on Nov 20, 2023 23:22:44 GMT
Well, that's disappointing. I guess it's "Too bad, so sad" for both of us, then. "I'm afraid" I won't be buying their products anymore with an attitude like that. Their customer service has really declined. I am looking at an electric die cutter and have taken the Big Shot Express off the list. Me too. Great minds think alike, eh?  |
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Post by artisticscrapper on Nov 21, 2023 2:41:38 GMT
I love my Gemini Jr. Just saying.
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