Fluff: Fun Customer Service Interaction

I don't know that this was fun but was surprisingly positive. DH enjoys watching boxing so we had an annual subscription ($108.90) for Showtime which renewed Dec 5. Dec 7 the PBC announced they were switching to Amazon Prime so no more boxing on Showtime. Website says no refunds but took a chance and opened a chat. Explained what happened and after about 2 minutes, rep told me we would receive a full refund. And we actually got the refund notification a few minutes later.

Back in August, my spare keyfob went missing. I knew I had it the second Saturday in August. At the end of August, the basement flood happened and finding the fob became less important. I had heard something fall on the floor in the kitchen in between those events, but I hadnt been able to find whatever it was. We searched the kitchen, the garage, pockets of coats and clothes, but no fob. I hadnt wanted to buy a new one yet- it had already been an expensive year.

Yesterday, installers came to put in our new dishwasher. They couldnt find a bag of screws that they needed to attach the kickplate. They went through my garbage 3 times and then the main guy told the younger guy to look everywhere. He checked under the fridge and I heard him say, Well, no screws, but I found someone's keys! It was my fob. Since that fridge is less than a year old, it would have been a long time before we found it!

They couldnt find the screws, so we told them not to worry about it, we would superglue the kickplate if need be. Right after they left, dh found the bag of screws- in our kitchen sink. All of us looked at everything on the counter next to the sink, but none of us noticed them in the sink. I called the older guy and he sent the young guy back to finish the install- they hadnt had a chance to go too far, that's how fast we found them.

So, I may have had to replace all 4 kitchen appliances this year and clean up from a flood, but I didnt spend money on a new fob unnecessarily!

Fun thread!

I went to the flooring store on Monday morning to place the order for new carpet in our family room. After finishing with the salesman, he sent me to the scheduler. I jokingly said, "So my salesman promised me that you can install this tomorrow." He grinned and said, "I just had a cancellation for tomorrow. Be careful what you ask for!" Indeed. I took the appointment and went home to spend the afternoon moving all the small stuff out of the room (they would do the furniture)! Tuesday it was installed. Wednesday, I put the room back together and put up two Christmas trees in there. And Thursday I left them a glowing review on Google.

I had to call GEICO recently to pay our car insurance and ds's car insurance (we pay his while he's still in school with no real job). Dh usually pays online (and don't ask me why he doesn't have it set up for autopay...that would be another thread  ) -- anyway, dh was out of the country and I couldn't get his login to work. I put off calling for a couple of days because I was dreading it. ugh.

I ended up getting a nice American guy with a cute southern accent on a clear phone connection. We paid my and dh's payment, then he pulled up ds's account. Turns out this guy's name was Greg which is also my ds's name. And that cute southern accent was located in Georgia where my ds lives. Greg from GEICO thought that was a fun coincidence. 

Wow! What fun to be a part of that moment for the employees!

I went to the government center downtown to file a Transfer on Death deed, so my house title automatically transfers to my kids when I die. Of course, I managed to make a mistake on the notarized form. I thought for sure I'd have to redo it and return. But, nope! The clerks found the correct lot description, had me add it, explained why my original title was unusual, and filed the paperwork for me. They were amazing and fun.

I went to use my birthday credit at Madewell and decided to buy a sweater. I asked if they’d honor the online price, which was lower and had 40% off. The lady told me that the 40% was already taken off on the product page. When I left the store, I added it to my online cart and realized she was wrong.

I went back in and apologetically asked a different cashier if they could fix it. They were so nice and cool with it — even the manager who came out to adjust it — even though I was holding up the line a bit with my weird transaction.

I told them sorry for being a pain, but they were so great about it.

Also, my $100 sweater ended up being only $18 with tax 😅🤓

This year Santa is buying some kids things and giving cash to others. There will be gloves filled with different denominations in the fingers. When I went to our credit union, I was trying to explain to the lady why I was asking for weird numbers of different bills. She got excited and was almost gleeful about giving me the money back in the order that I'll be stuffing the gloves. It was just a really sweet interaction. Made my day.

My dad did this for Christmas one year when he knew I was going on a skiing trip in college (a trip paid for by the boyfriend). While we were middle class, my parents were really frugal 363 days out of the year. They were generous at Christmas and birthdays.  My dad was beside himself when I put my hand in the ski gloves and pulled out the $20 in each finger.  One of the best gifts I remember getting because it also brought so much joy to my dad as well.

On Saturday I was sitting in the Kohls parking lot waiting for my windshield to clear from the ice that built up in it while I was shopping. As I was sitting there my drivers side windshield wiper flew off. I gathered it up and looked at it and realized I didn't have a clue how to put it back on. There was no way I could drive and hour home in snowstorm without a windshield wiper. I saw an older man a little ways from my car and asked him if he could put it back on for me. He was the sweetest and chuckled at what had happened. I told him what a blessing he was and thank you so much. I could tell he was so happy that he could help me!

Great idea! I've been stuck over how to gift cash to my teenage GS--I'm going to do this.

My good customer service story is with Social Security/Medicare.  For DH, all the paperwork involving work, short-term disability then long term disability, then turning 65 (he's younger than me) and SS disability, has been a bit nightmare-ish.  And then signing up for Medicare to start in Jan while all this going on--even people at the SS office have been confused.  They set us up with a telephone help call 12/1, and in the meantime, we were stressed over having all actually happen within the needed timeframe.  Well, the woman on the call was wonderful, understood exactly what was going on, told us they just needed one form signed by his employer (which we had already got, but could not submit until everything else was fixed from their end).  We went in that day to the local office and got another wonderful gal that was able to contact the gal from the phone call, emailed her the form, and everything is now in order and set to start on time.  Such a relief.  I want to send a note of thanks/great customer service regarding these two ladies.