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Post by cadoodlebug on Dec 12, 2023 22:09:14 GMT
Final Update: After trying to contact someone and pay for the sweatshirt, I talked to an online Chat. Since the seller is no longer on Etsy they told me I didn't have to pay for or return the item and to enjoy it! I was surprised. Update #2: we just received the sweatshirt. We are stunned. So, since they closed the dispute, do I just somehow contact Etsy to have them recharge our credit card? UPDATE: Thank you everyone for your replies and shared experiences. I finally notified Etsy and had a refund hit our Visa account within 30 seconds! If I hadn't asked y'all, we may have thought we would have to chalk it up to a bad experience. I love this place!!  DH bought DS a 49ers retro sweatshirt from a dealer on Etsy. It was shipped the last week of November. It was shipped from Richardson, TX (per the seller) but it's been sitting in Jamaica, NY for the last 8 days. And we live in CA. When I tried to contact the seller, I get a message that he is no longer selling on Etsy. This is a red flag to me but maybe he has so many orders he can't take any more??? This is the first time we've ever used Etsy and DH is worried.
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Post by revirdsuba99 on Dec 12, 2023 22:16:40 GMT
I would contact Etsy. Their CS is said to be very good.
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Post by mom on Dec 12, 2023 22:24:37 GMT
If it was shipped to your address, then the seller has done all he can do if you did not purchase insurance.
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Post by dewryce on Dec 12, 2023 22:31:46 GMT
Do you have the tracking number or is the information all provided by the seller?
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Post by myshelly on Dec 12, 2023 22:32:49 GMT
I assume you paid through PayPal.
Open a dispute saying the item hasn’t arrived and you can’t contact the seller because he’s no longer active on Etsy.
PayPal will refund you.
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Post by padresfan619 on Dec 12, 2023 22:41:36 GMT
This happened to me with a print I wanted to order off of Etsy. I opened a claim with Etsy, I did have to wait until after the estimated ship date, and I was refunded almost immediately.
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Post by cadoodlebug on Dec 12, 2023 23:57:30 GMT
I assume you paid through PayPal. Open a dispute saying the item hasn’t arrived and you can’t contact the seller because he’s no longer active on Etsy. PayPal will refund you. Good to know. I'll continue to track it and if it doesn't move, I'll contact PayPal. |
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Post by Laurie on Dec 12, 2023 23:57:59 GMT
DH bought DS a 49ers retro sweatshirt from a dealer on Etsy. It was shipped the last week of November. It was shipped from Richardson, TX (per the seller) but it's been sitting in Jamaica, NY for the last 8 days. And we live in CA. When I tried to contact the seller, I get a message that he is no longer selling on Etsy. This is a red flag to me but maybe he has so many orders he can't take any more??? This is the first time we've ever used Etsy and DH is worried. Selller could have been suspended for intellectual property violation. |
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teddyw
Drama Llama
Posts: 7,123 
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Post by teddyw on Dec 13, 2023 0:09:24 GMT
I would contact Etsy. Their CS is said to be very good. Dd had an almost identical thing happen. She contacted Etsy and they gave her a full refund. This was only a few weeks ago too. |
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Post by Spongemom Scrappants on Dec 13, 2023 0:50:45 GMT
If it was shipped to your address, then the seller has done all he can do if you did not purchase insurance. Not quite true. Tracking has to show delivery and then the seller is off the hook. Otherwise, the seller remains responsible. Also, insurance is paid out to the seller (the person who purchased the shipping) rather than to the buyer. It's really more protection for the seller than the buyer. For cadoodlebug - since the shop is no longer operating, your best option is to open case with Etsy for assistance. |
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scrappinmama
Drama Llama
Posts: 5,050
Jun 26, 2014 12:54:09 GMT
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Post by scrappinmama on Dec 13, 2023 1:00:27 GMT
I would contact Etsy. If you don't get anywhere with them, dispute with Paypal. So sorry this happened to you!
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,169
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Post by pantsonfire on Dec 13, 2023 1:06:48 GMT
Some sellers close down close to the holidays so they do not become overwhelmed with orders.
Does their store have an open up date? Or at keast will return message?
If not, contact Etsy.
I will say a package I bought end of November has sat in each post office hub for 3 days..
I have had packages before spring the season sit for a week then 2 days then 4 days. Like it literally took a package 26 days to arrive. And this was with USPS.
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pantsonfire
Drama Llama
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 6,169
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Post by pantsonfire on Dec 13, 2023 1:08:23 GMT
If it was shipped to your address, then the seller has done all he can do if you did not purchase insurance. Not quite true. Tracking has to show delivery and then the seller is off the hook. Otherwise, the seller remains responsible. Also, insurance is paid out to the seller (the person who purchased the shipping) rather than to the buyer. It's really more protection for the seller than the buyer. For cadoodlebug - since the shop is no longer operating, your best option is to open case with Etsy for assistance. This is when you open a case with USPS. Have had to do it before with Ebay. Showed delivered. Checked neighbors. Nothing. Contacted USPS per Ebay. |
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Post by lisae on Dec 13, 2023 2:00:58 GMT
Could it actually be in customs at JFK? Does the tracking show it really left Texas?
I bought some cabinet pulls from Etsy that took nearly 2 months to get here because they sat in customs in Chicago for weeks. They had originally been shipped from China. The seller did offer to refund my money but I waited and I'm glad I did. I love the product. I don't think Etsy is nearly as picky as they were in the beginning about everything being handmade.
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sweetpeasmom
Pearl Clutcher
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Post by sweetpeasmom on Dec 13, 2023 2:34:13 GMT
DS gf tried to order a custom shirt off Etsy. She paid for it and the person made the design and sent her a proof. Then all of a sudden, his Etsy shop was shutdown. He said he wasn't able to giver her a refund, she'd have to contact Etsy. He said a lot of people's shops were getting shut down. He had 2 other shops (not on Etsy I don't think) and then they were both shut down. Kind of sketchy, IMO.
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Post by dewryce on Dec 13, 2023 2:38:06 GMT
DH bought DS a 49ers retro sweatshirt from a dealer on Etsy. It was shipped the last week of November. It was shipped from Richardson, TX (per the seller) but it's been sitting in Jamaica, NY for the last 8 days. And we live in CA. When I tried to contact the seller, I get a message that he is no longer selling on Etsy. This is a red flag to me but maybe he has so many orders he can't take any more??? This is the first time we've ever used Etsy and DH is worried. Selller could have been suspended for intellectual property violation. That’s what I was thinking. I bought a Yeti tumbler with the Captain America shield engraved on it and the work was so great I wanted to recommend them to others. But when I went to get the name they were gone as well. |
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Post by chaosisapony on Dec 13, 2023 2:51:50 GMT
I bet he got hit with a trademark violation or similar complaint. It's pretty common on Etsy. I recently had an order go from Texas, to Florida, to San Francisco, to Floria, to Texas, to San Francisco, to Sacramento, to me. It took 18 days. While annoying it seems like packages circling the United States happens frequently this time of year.
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Post by monicad on Dec 13, 2023 3:09:48 GMT
I’ve had two Etsy sellers take my money recently for a custom shirt then close the store. One even sent a mockup of the design then poof! Not sure what’s going on with them right now, but I wonder if it even shipped.
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Post by mom on Dec 13, 2023 4:31:09 GMT
If it was shipped to your address, then the seller has done all he can do if you did not purchase insurance. Not quite true. Tracking has to show delivery and then the seller is off the hook. Otherwise, the seller remains responsible. Also, insurance is paid out to the seller (the person who purchased the shipping) rather than to the buyer. It's really more protection for the seller than the buyer. For cadoodlebug - since the shop is no longer operating, your best option is to open case with Etsy for assistance. Ohhh I didn't realize this! I always was told (and never pressured for more info) that if they could show they mailed it to the address I gave, then they were off the hook! |
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Post by Spongemom Scrappants on Dec 13, 2023 11:54:45 GMT
I don't think Etsy is nearly as picky as they were in the beginning about everything being handmade. They aren’t and it’s a sore spot with those sellers who are handmade. Some categories are flooded with mass-produced products passed off as homemade. But in the case of cabinet pulls and the like, they would fall under “craft supplies” which is not a homemade category. Also there’s a large vintage and antique component to Etsy separate from handmade. |
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Post by smasonnc on Dec 13, 2023 14:10:56 GMT
I had something similar happen with a personalized ornament and Etsy gave me a refund lightning fast.
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tracylynn
Pearl Clutcher
Posts: 4,903
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Post by tracylynn on Dec 13, 2023 16:42:23 GMT
DS gf tried to order a custom shirt off Etsy. She paid for it and the person made the design and sent her a proof. Then all of a sudden, his Etsy shop was shutdown. He said he wasn't able to giver her a refund, she'd have to contact Etsy. He said a lot of people's shops were getting shut down. He had 2 other shops (not on Etsy I don't think) and then they were both shut down. Kind of sketchy, IMO. Probably not sketchy. He was probably selling items that had copyright items on them. Etsy and Tik Tok Shop are really cracking down on that right now with pretty much no warnings. If you are breaking copy right law they are closing you down. |
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sweetpeasmom
Pearl Clutcher
Posts: 2,685
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Post by sweetpeasmom on Dec 14, 2023 2:59:37 GMT
DS gf tried to order a custom shirt off Etsy. She paid for it and the person made the design and sent her a proof. Then all of a sudden, his Etsy shop was shutdown. He said he wasn't able to giver her a refund, she'd have to contact Etsy. He said a lot of people's shops were getting shut down. He had 2 other shops (not on Etsy I don't think) and then they were both shut down. Kind of sketchy, IMO. Probably not sketchy. He was probably selling items that had copyright items on them. Etsy and Tik Tok Shop are really cracking down on that right now with pretty much no warnings. If you are breaking copy right law they are closing you down. Her item was a collage of pictures of herself. I don’t know what the rest of his shop was. |
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Post by monicad on Dec 14, 2023 3:09:23 GMT
Probably not sketchy. He was probably selling items that had copyright items on them. Etsy and Tik Tok Shop are really cracking down on that right now with pretty much no warnings. If you are breaking copy right law they are closing you down. Her item was a collage of pictures of herself. I don’t know what the rest of his shop was. Yes…mine was a collage of photos of our cat, so no copyright infringements (I think that’s all the store did). Maybe they were making collages of images they shouldn’t have? This is all so odd. |
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Post by hopemax on Dec 14, 2023 15:53:50 GMT
I will say the USPS seems a hot mess right now. A package I was expecting in mid-Nov went from NJ to Portland, OR before getting to me in Denver. I sent out a package on 11/30 and until December 5th it was just bouncing around facilities here in Denver. I talked to my Dad, a package he was expecting in FL coming from MO went to Seattle.
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iowgirl
Pearl Clutcher
Posts: 4,295
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Post by iowgirl on Dec 14, 2023 15:59:56 GMT
I have had a couple things I ordered from Etsy that never showed up.
I am sure one of them was a flaky seller that was from China, but I didn't realize that at the time.
I contacted Etsy and was refunded.
I had a couple other things I ordered through Facebook that were a Chinese seller situation (before I knew better - "if it is too good to be true" kind of situation) and PayPal refunded me. I know better now - lol
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Post by karenlou on Dec 14, 2023 16:00:53 GMT
Not ETSY, but I ordered from Vineyard Vines on November 28th, tracked the package to Westborogh MA on November 30th, and it hasn't moved . Finally called Vineyard, and they had the item, a new order at my door in 2 days!!! The original item still sits in Westborogh, Im sure lost in small package heaven! I hope you get your item, or a refund😱 I think the postal service is a hot mess right now!!!
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sweetpeasmom
Pearl Clutcher
Posts: 2,685
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Post by sweetpeasmom on Dec 15, 2023 3:57:47 GMT
Not ETSY, but I ordered from Vineyard Vines on November 28th, tracked the package to Westborogh MA on November 30th, and it hasn't moved . Finally called Vineyard, and they had the item, a new order at my door in 2 days!!! The original item still sits in Westborogh, Im sure lost in small package heaven! I hope you get your item, or a refund😱 I think the postal service is a hot mess right now!!! I ordered DD Taylor Swift's 1989 on bf, 11/24. I got a shipping confirmation w/UPS tracking number on 11/26. I still haven't received it. I chatted with UPS yesterday and they haven't even taken possession of it yet. I sent an inquiry to TS's website. They responded with something about if it's been more than 2 weeks since I got the shipping confirmation, please let them know. I did in my original email and again in my response. Waiting now to see what happens. |
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,970
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Post by peppermintpatty on Dec 15, 2023 14:08:23 GMT
I had something similar happen. I ordered something and then I got an email from Etsy saying the seller is no longer on Etsy. They refunded my money immediately. I am pretty sure the item isn't really in NY. Open a dispute. You will probably get your money back quickly.
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Post by cadoodlebug on Dec 15, 2023 20:53:51 GMT
UPDATE: Thank you everyone for your replies and shared experiences. I finally notified Etsy and had a refund hit our Visa account within 30 seconds! If I hadn't asked y'all, we may have thought we would have to chalk it up to a bad experience. I love this place!! |
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