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Post by artisticscrapper on Dec 21, 2023 4:55:10 GMT
Somehow I lost the cord to my Gemini Jr. I contacted Crafters Companion and asked if they had replacement cords. They emailed me back and asked for my address and so they could me a new cord. I thought they’d charge me for but they sent it free. I was very impressed with that and sent them a thank you email when I received it.
I like sharing good CS experiences. Please add yours to the list. I like supporting business that treat customers well.
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Post by riversong1963 on Dec 21, 2023 11:27:02 GMT
That's good to hear, artisticscrapper. They sent me a free cord too, when I had lost mine. It was the wrong cord; but they did send it for free, and I did end up finding mine. It was about 5 years ago. My good CS experience of late is with a company that sells jewelry making supplies: Beadalon. I bought a Jewel Loom about 6 months ago, maybe more, and it cracked. I emailed them, and the CS rep was kind and helpful. She didn't ask any questions and didn't need photos or proof of purchase. I didn't even have to return the cracked loom. I had my replacement in less than a week. I'm very happy with their CS and highly recommend the company. |
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Post by mom on Dec 22, 2023 0:51:37 GMT
Somehow I lost the cord to my Gemini Jr. I contacted Crafters Companion and asked if they had replacement cords. They emailed me back and asked for my address and so they could me a new cord. I thought they’d charge me for but they sent it free. I was very impressed with that and sent them a thank you email when I received it. I like sharing good CS experiences. Please add yours to the list. I like supporting business that treat customers well. Well Im jealous. Sizzix would not even send me a photo of the exact cord for my machine that I lost, muchless a replacement. Glad you had a great experience. |
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Post by jameynz on Dec 22, 2023 6:15:55 GMT
Ditto with sizzix
I purchased a die set, and one die was missing
I couldn’t return it to the shop - it was on sale (no refunds etc)
Emailed both sizzix in UK and the States, would not send me a die, or let me even purchase it
They don’t ‘do’ NZ
Very disappointing
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Post by riversong1963 on Dec 22, 2023 11:34:58 GMT
Ditto with sizzix I purchased a die set, and one die was missing I couldn’t return it to the shop - it was on sale (no refunds etc) Emailed both sizzix in UK and the States, would not send me a die, or let me even purchase it They don’t ‘do’ NZ Very disappointing That's terrible. They don't do US either, apparently. I had terrible customer service from them, and so did some other US-based Peas. They are really going downhill. |
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