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Post by Lurkingpea on Mar 26, 2024 20:57:22 GMT
I left a relatively negative review of a product on a scrapbook.com making sure that it was just about the product, not the site itself. I actually heard back from them telling me they were sorry about my dissatisfaction and wondering what they could do to make it right. I have never had that happen. I wrote back telling them I was not disappointed with them, just the product so I didn't want anything done. I was just so surprised.
I have left lots of reviews on ACOT and never heard anything. Recently I left a very negative one on theirs about a product that was not at all what I expected. That one they had minimal information on. If they had shown the product in more detail or had a written description it probably would have made me not order in the first place.
I was just surprised that Scrapbook.com did this and thought that was really great.
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Post by mbanda on Mar 26, 2024 21:03:56 GMT
I bought a product from Scrapbook.com that did not meet my expectations and they were great about me returning it and giving me a full refund. I had already used the product also. Great customer service! Glad to know they actually read the reviews people leave as well.
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kitbop
Pearl Clutcher
Posts: 4,383 
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Post by kitbop on Mar 26, 2024 22:39:10 GMT
This happened to me to - I simply was unhappy at the colour representation on some enamel dots (they were yellow in pictures but brown IRL) so I posted a review to warn others of the true colour. SB.com reached out to me and refunded me. Truthfully, SB.com CS has never once done less than I hoped - always more.
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pantsonfire
Pearl Clutcher
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 4,750
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Post by pantsonfire on Mar 27, 2024 0:30:42 GMT
SB.com does have great customer service. I bought a stamp and there was no latex warning and no material information, so I bought it.
When it arrived, the material was listed and unfortunately ately it did have natural latex.
They were great about letting me return it for full refund.
I also reached out and said it would be helpful to list materials. If I had known it was made from red rubber, I wouldn't have bought it.
I have a few synthetic red rubber like stamps that are latex free so I just figured this was too.
But I have never seen the updates of materials. So I just stay away from any red non clear stamp.
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Post by Linda on Mar 27, 2024 0:33:22 GMT
I've always had good customer service from SB.com (and from SG and ACOT as well).
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Post by BSnyder on Mar 27, 2024 1:04:35 GMT
I bought 12 packages of the 12x12 clear paper trays. Across different packages, 4 trays in the order were either cracked, chipped, or sort of shattered. I reached out with photos. They replaced them, no questions asked. Great customer service!
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artbabe
Pearl Clutcher
Posts: 3,033
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Post by artbabe on Mar 27, 2024 13:32:59 GMT
I bought an Amy Tan die cut embellishment pack once and it was missing half of the stuff and had two each of the rest. I contacted Scrapbook.com and they sent a new one out immediately. I was very pleased.
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Post by hoopsfn on Mar 27, 2024 14:35:40 GMT
It's always so nice to hear about good customer service. Especially in these times.
Thanks for posting @lurkingpea.
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Post by Lurkingpea on Mar 27, 2024 14:55:49 GMT
Just a follow up,
Matt from ACOT reached out as well. He updated the product page
Hopefully future buyers will know what they are getting and can make a more informed purchase than I did.
I am incredibly impressed that Scrapbook.com offered to make the transaction correct. That really impressed me and will definitely factor in where I spend my money from now on.
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Post by artisticscrapper on Mar 28, 2024 4:30:17 GMT
They have great customer service. I bought bottle of Nuvo Drops that had the wrong description. I emailed them to let them know. They refunded my money and told me to keep the bottle. Then the description was changed.
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Post by artisticscrapper on Mar 28, 2024 4:33:48 GMT
They have great customer service. Ive been shopping at their site for 20 plus years.
A while back bought bottle of Nuvo Drops that, I found out upon receipt, had the wrong description. I emailed them to let them know. They refunded my money and told me to keep the bottle. Then the description was changed.
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