lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,342 
Location: Scotland, Scotland, Scotland
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Post by lesley on Jul 29, 2024 13:05:38 GMT
I get Amazon vouchers for doing market research and like to save them for something I wouldn’t normally buy myself. I ordered a Swarovski necklace a couple of weeks ago, but didn’t notice that the supplier had changed from Amazon to a third party seller overnight.
The necklace arrived last week and the crystals didn’t sparkle as much as I expected. (I have some other Swarovski pieces.) After doing various checks I determined it was a fake (confirmed by the "certificate of authenticity" with loads of spelling errors 🙄). I arranged for its return and Amazon promptly refunded me as soon as Royal Mail recorded its collection.
Here's my query: the necklace was returned to me this morning with a label saying the addressee was unknown and delivery had been refused. Would you ask Amazon for a return label sending it to them rather than a third party? Would you keep it? It’s counterfeit goods, so I imagine Amazon would just destroy it.
Opinions welcome!
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Post by gar on Jul 29, 2024 13:12:04 GMT
Oooh, interesting one. Do you like it, would you wear it?
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Post by melanell on Jul 29, 2024 13:15:11 GMT
I don't know that Amazon would want it back given that it was a 3rd party seller AND that it's fake.
I imagine they'll give you the "donate it, give it away, or discard it" line if you contact them.
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lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,342
Location: Scotland, Scotland, Scotland
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Post by lesley on Jul 29, 2024 13:18:08 GMT
Oooh, interesting one. Do you like it, would you wear it? I do like it, it’s very pretty despite not being as shiny as it should be. I don’t think its durability will be very good. |
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Post by gar on Jul 29, 2024 13:20:06 GMT
All things being considered, I'd keep it then  |
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,992
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Post by peppermintpatty on Jul 29, 2024 14:14:20 GMT
Is it Swarovski crystal beads? Swarovski stopped making their crystal beads some time ago. There are other companies that make make comperable Austrian crystal beads and they are very nice but they are also very pricey. If it is crystal beads, it is most likely counterfeit.
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Post by littlemama on Jul 29, 2024 14:17:10 GMT
I would message Amazon and tell them exactly what happened. It reflects poorly on them to have this hapoen, I would hope they make it right
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Bridget in MD
Drama Llama
Posts: 6,726
Member is Online
Jun 25, 2014 20:40:00 GMT
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Post by Bridget in MD on Jul 29, 2024 14:36:40 GMT
I would keep it too and post a pic here so we can see!
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lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,342
Location: Scotland, Scotland, Scotland
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Post by lesley on Jul 29, 2024 15:58:51 GMT
Is it Swarovski crystal beads? Swarovski stopped making their crystal beads some time ago. There are other companies that make make comperable Austrian crystal beads and they are very nice but they are also very pricey. If it is crystal beads, it is most likely counterfeit. It’s meant to be an actual Swarovski piece, not a "necklace made from Swarovski Crystal". |
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Post by ~summer~ on Jul 29, 2024 16:00:33 GMT
I’d just keep it.
Wouldn’t even think twice about it.
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lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,342
Location: Scotland, Scotland, Scotland
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Post by lesley on Jul 29, 2024 16:01:39 GMT
I would message Amazon and tell them exactly what happened. It reflects poorly on them to have this hapoen, I would hope they make it right I described the situation when I completed the original returns form. Amazon did remove the seller, but by the next day they had reappeared under a new name. That name has now changed twice more. Amazon pays lip service to dealing with counterfeiters. 🤷♀️ |
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Post by gillyp on Jul 29, 2024 16:18:01 GMT
When you check the returns details, does it just say it's complete, refund made?
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scrappinmama
Drama Llama
Posts: 5,127
Jun 26, 2014 12:54:09 GMT
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Post by scrappinmama on Jul 29, 2024 16:28:30 GMT
When you check the returns details, does it just say it's complete, refund made? This is what I'm wondering. If you got your refund, you made an attempt to return it, they refused, then I would contact Amazon and let them know. They will probably tell you to throw it out or donate. If you didn't get your refund, I would contact Amazon and raise holy hell. |
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Post by katlady on Jul 29, 2024 16:32:48 GMT
If you got your refund, in my opinion, case closed. Keep it and enjoy. Sometimes trying to correct an error like this just makes things more complicated.
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lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,342
Location: Scotland, Scotland, Scotland
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Post by lesley on Jul 29, 2024 18:15:25 GMT
When you check the returns details, does it just say it's complete, refund made? Yes, I’ve received the refund - and re-spent it! (On a genuine Swarovski piece. 😁) |
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Post by gillyp on Jul 29, 2024 19:56:47 GMT
If they were a legit company I'd try one more time to return it somehow, but given the circumstances you've described, I think I'd keep it.
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Post by padresfan619 on Jul 29, 2024 20:18:24 GMT
I wouldn’t spend another ounce of energy on trying to return it and donate it. I’d write an honest review on the listing I ordered from so others are aware.
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