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Post by workingclassdog on Aug 16, 2024 19:00:07 GMT
Thanks everyone... after lots of mad/crying/loud phone calls.. the office called back and said "oh we worked it out" It was all she could do to not jump into her phone and throttle someone. The excuse was that they never received a fax for authorization. WHAT? But it is resolved. We are all calmed down and will probably each have a drink in our respective home states. It sucks being so far away.
----------------
Short story:
She has colon cancer
Going through chemo
Has a colonoscopy bag
Fast forward doing better.
Been off chemo (almost six weeks) so she can have surgery to have bag removed. Flights been arranged for mom to help her out (at least a 3 day hospital stay).
Gets a call today saying one of the surgeons is not authorized and can't have surgery. (There are at least three different types of surgeons arranged for this one surgery)
Called her main Dr. office and freaking lady is an ass to her. (cause she is freaking out right now)
Hangs up and says WHO CARES anymore.. I am done with all this shit.
I can't do anything from her. Nothing. I'm sicker than a dog. Trying to work. Coughing my head off. Now crying. Work sucks. Happy Friday.
She at least text me back and left a voice mail on her Dr's personal phone. It's FRIDAY afternoon and she is scheduled for Tuesday morning.
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hutchfan
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Post by hutchfan on Aug 16, 2024 19:13:59 GMT
I hate that your sister is going through this. I will be praying!🙏
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pantsonfire
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Post by pantsonfire on Aug 16, 2024 19:24:26 GMT
Remind her to call patient relations, call her social worker or case manager and call her health insurance company.
I am so sorry. It sucks when there is a big glitch in care. BTDT too many times.
I hope these calls can get her somewhere.
Remind her it's okay to vent and feel frustrated and cry and cuss and bitch and moan. Let it all out.
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Post by workingclassdog on Aug 16, 2024 19:40:31 GMT
Remind her to call patient relations, call her social worker or case manager and call her health insurance company. I am so sorry. It sucks when there is a big glitch in care. BTDT too many times. I hope these calls can get her somewhere. Remind her it's okay to vent and feel frustrated and cry and cuss and bitch and moan. Let it all out. Thanks! I'll pass this onto her |
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The Birdhouse Lady
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Jun 30, 2014 17:15:19 GMT
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Post by The Birdhouse Lady on Aug 16, 2024 20:35:33 GMT
Dang, that really sucks!! I bet your sister is so upset and just over it. Hopefully things work out and she can still get the surgery. Keeping my fingers crossed that it all works out.
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Post by revirdsuba99 on Aug 16, 2024 20:45:49 GMT
Your sister is allowed to be pissed.. vent away for her!
So sorry for the possible delay, although I would not want a surgeon who is not authorized to be operating on me!!
Hope it all gets worked out, ASAP!!
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pantsonfire
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Post by pantsonfire on Aug 16, 2024 20:49:50 GMT
Your sister is allowed to be pissed.. vent away for her! So sorry for the possible delay, although I would not want a surgeon who is not authorized to be operating on me!! Hope it all gets worked out, ASAP!! It most likely means this surgeon hasn't been pre authorized by insurance for this procedure. Or they could be pulled in to a hospital they aren't authorized to work under (surgeons are authorized at specific hospitals/clinics). |
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quiltz
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Post by quiltz on Aug 16, 2024 21:31:55 GMT
Called her main Dr. office and freaking lady is an ass to her. (cause she is freaking out right now) I'm sure that she is freaking out right now but it is NEVER OKAY to be verbally abusive to anyone. The office assistance isn't "God" and really has no authority to do anything. Yelling at this person could cause your sister to be removed as a patient from this medical practise. Remind her it's okay to vent and feel frustrated and cry and cuss and bitch and moan. Let it all out. See my comment above. Cry, scream and vent while taking a shower or somewhere that no one can hear but not directly at a person who can do nothing about the situation. I've been in frustrating situations and it is so easy to loose your $h!t, but not at someone who can't help you. Your sister is allowed to be pissed.. vent away for her! Again, yes, but not at a person. I really don't understand the medical insurance in America. How can a person know which doctor is *authorised* or not. What happens in an emergency? workingclassdog ~ I am so sorry that your sister (& your family) is dealing with multiple illnesses at this time. I really hope that everything will work out. |
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Post by mom on Aug 16, 2024 21:34:28 GMT
I have no advice, but I hope this can all be worked out ASAP so your sister can have her surgery.
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Post by ILoveToScrapPea on Aug 16, 2024 21:44:41 GMT
I pray everything works out for your sister.
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pantsonfire
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Post by pantsonfire on Aug 16, 2024 21:57:49 GMT
Glad the pre auth went through!
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kate
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Post by kate on Aug 16, 2024 22:01:34 GMT
So glad to hear it all worked out. SOOOO frustrating!
Enjoy that drink!
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Post by workingclassdog on Aug 16, 2024 22:11:58 GMT
Called her main Dr. office and freaking lady is an ass to her. (cause she is freaking out right now) I'm sure that she is freaking out right now but it is NEVER OKAY to be verbally abusive to anyone. The office assistance isn't "God" and really has no authority to do anything. Yelling at this person could cause your sister to be removed as a patient from this medical practise. --------------- No she isn't typically ever rude to anyone. She is freaking out though and sometimes whoever the person unfortunately might be in the crosshairs might get it. After I have seen and heard some of the things that she has to do that isn't really her job to do, you just lose it. It's human nature. It's been an act of God to get to this surgery on Tuesday. Imagine if you had to have a poop bag stuck to your body for eight months, or a year.. or however long.. and you can't do anything, you can't even sit down and POOP. And then to get a phone call on a Friday late afternoon and say oh sorry, someone didn't get the right signature and after two months of planning this, getting your 85 year old mom on a plane to take care of her and her boyfriend rescheduling his work business. Sometimes meltdowns happen. I know she apologized up and down to whoever it was. She would probably walk in their office with flowers to make up for it. But sometimes a meltdown is needed. |
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quiltz
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Post by quiltz on Aug 16, 2024 22:19:40 GMT
I'm sure that she is freaking out right now but it is NEVER OKAY to be verbally abusive to anyone. The office assistance isn't "God" and really has no authority to do anything. Yelling at this person could cause your sister to be removed as a patient from this medical practise. --------------- No she isn't typically ever rude to anyone. She is freaking out though and sometimes whoever the person unfortunately might be in the crosshairs might get it. After I have seen and heard some of the things that she has to do that isn't really her job to do, you just lose it. It's human nature. It's been an act of God to get to this surgery on Tuesday. Imagine if you had to have a poop bag stuck to your body for eight months, or a year.. or however long.. and you can't do anything, you can't even sit down and POOP. And then to get a phone call on a Friday late afternoon and say oh sorry, someone didn't get the right signature and after two months of planning this, getting your 85 year old mom on a plane to take care of her and her boyfriend rescheduling his work business. Sometimes meltdowns happen. I know she apologized up and down to whoever it was. She would probably walk in their office with flowers to make up for it. But sometimes a meltdown is needed. I have, unfortunately been in several situations where things are extremely stressful ~ life & death situations and I was told by the person who might have been caught in the crosshairs that if I *lost* it, I would be arrested, as verbal abuse is abuse. There are worse things than not being able to poop or having to do so in a bag. Abuse, verbal or physical is abuse and subject to arrest. Never acceptable. |
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gramma
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Post by gramma on Aug 16, 2024 22:45:26 GMT
Just let me put my two cents in here. I did not see in workingclassdog 's post that she said her sister was abusive. Many times the front office people present themselves and uncaring, self important pains in the (*&^(*(). I often say that the biggest problem I see in American health care is the block between the Doctor and the Patient. I've had many run ins with these folks when trying to navigate care for my husband. I don't care if it's Friday and you, front office person, had a "hard" week. Your job is to facilitate not impede. Just my opinion |
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Post by nightnurse on Aug 16, 2024 22:56:00 GMT
This is why we need to do away with insurance companies. An important surgery, all set to go, coordinated through all these professionals and the patient and her support system but the insurance company doesn’t think they were asked “mother may I” correctly. I HATE the prior auth nonsense with a passion, I hate in and out of network, I hate it all. So sorry for your sister, she didn’t need that stress in top of all she’s going through. I’m sure she’ll be so relieved to have the colostomy reversed. Hope she continues on the road to recovery.
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Post by workingclassdog on Aug 17, 2024 1:59:34 GMT
I have, unfortunately been in several situations where things are extremely stressful ~ life & death situations and I was told by the person who might have been caught in the crosshairs that if I *lost* it, I would be arrested, as verbal abuse is abuse. There are worse things than not being able to poop or having to do so in a bag. Abuse, verbal or physical is abuse and subject to arrest. Never acceptable. OMG I can guarantee that it was never anywhere NEAR something like that. It was an emotional reaction. Nothing more than that. This was not a "Karen" TT video, this wasn't anything like that. Please don't make it out to be something it wasn't. I know my sister better than anyone else. Just STOP the stupid remarks. |
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pantsonfire
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Post by pantsonfire on Aug 17, 2024 2:06:15 GMT
I have, unfortunately been in several situations where things are extremely stressful ~ life & death situations and I was told by the person who might have been caught in the crosshairs that if I *lost* it, I would be arrested, as verbal abuse is abuse. There are worse things than not being able to poop or having to do so in a bag. Abuse, verbal or physical is abuse and subject to arrest. Never acceptable. I am still trying to figure out where workingclassdog said her sister was abusive to the rude staff member. Also, until you have lived with an ostomy bag, your opinion is just that. It is never okay to belittle a persons lived experience and how they have to poop. That surgery is a big one and you can run into a lot of issues with them. Not to mention raw skin, infections, leaking, etc. I have a family member with one. Insert really big eye roll right here |
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Post by workingclassdog on Aug 17, 2024 4:36:41 GMT
I have, unfortunately been in several situations where things are extremely stressful ~ life & death situations and I was told by the person who might have been caught in the crosshairs that if I *lost* it, I would be arrested, as verbal abuse is abuse. There are worse things than not being able to poop or having to do so in a bag. Abuse, verbal or physical is abuse and subject to arrest. Never acceptable. I am still trying to figure out where workingclassdog said her sister was abusive to the rude staff member. Also, until you have lived with an ostomy bag, your opinion is just that. It is never okay to belittle a persons lived experience and how they have to poop. That surgery is a big one and you can run into a lot of issues with them. Not to mention raw skin, infections, leaking, etc. I have a family member with one. Insert really big eye roll right here That made me really tear up… thank you… and spot on. It’s been a horrifying thing to deal with. It’s almost worse than the actual cancer. Xoxox |
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Post by mom on Aug 17, 2024 5:19:58 GMT
I have, unfortunately been in several situations where things are extremely stressful ~ life & death situations and I was told by the person who might have been caught in the crosshairs that if I *lost* it, I would be arrested, as verbal abuse is abuse. There are worse things than not being able to poop or having to do so in a bag. Abuse, verbal or physical is abuse and subject to arrest. Never acceptable. Dear God. I cannot believe that came out of your mouth. |
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Post by Lurkingpea on Aug 17, 2024 11:28:07 GMT
I have, unfortunately been in several situations where things are extremely stressful ~ life & death situations and I was told by the person who might have been caught in the crosshairs that if I *lost* it, I would be arrested, as verbal abuse is abuse. There are worse things than not being able to poop or having to do so in a bag. Abuse, verbal or physical is abuse and subject to arrest. Never acceptable. This is one of the strangest things I have read on this board. You are projecting a whole lot of things on to workingclassdog that are not at all what she said. No where did she say it imply her sister was abusive. You think because she was upset on the phone she would be subject to arrest? That is nuts. I suppose there are worse things than a colostomy bag, but that doesn't make it any less a horrible experience. Are you one of those delightful people who tell people "it could be worse" when they tell you about the horrible experiences they are having? You need to go back and reread what was said. You are having a serious over reaction and are not being very kind. |
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RedSquirrelUK
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Post by RedSquirrelUK on Aug 17, 2024 13:29:42 GMT
I'm so sorry this is happening to you all.
Am I reading your last line in the OP correctly, saying that it is all now sorted out for Tuesday surgery?
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Post by workingclassdog on Aug 18, 2024 16:59:15 GMT
I'm so sorry this is happening to you all. Am I reading your last line in the OP correctly, saying that it is all now sorted out for Tuesday surgery? Yes, it is sorted out and she is getting excited about this step. I think mentally this has been the hardest part of the whole thing. I just pray that it goes smoothly and what is expected. There is a small chance I guess something not being right but we are just thinking positive now. Thank you all for the kind words. And I just wanna say, she isn't abusive like that over the phone/in person or whatever. We both have been in some type of "customer service" jobs over the years. We both know how to act and behave. xoxoxo |
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Post by gramasue on Aug 19, 2024 13:51:25 GMT
Sending positive thoughts for your sister's surgery tomorrow. I pray it all goes well.
I hope you're feeling better soon, too.
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Post by workingclassdog on Aug 19, 2024 16:41:21 GMT
Sending positive thoughts for your sister's surgery tomorrow. I pray it all goes well. I hope you're feeling better soon, too. Thank you. I'm finally getting better.. still hanging onto a horrible cough and a little congestion.. but that is par for the course I guess. At least I am able to work and actually get stuff done!  Thanks!! |
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Formerly babyfeverpea 
