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Post by christine58 on Aug 29, 2024 18:47:15 GMT
Never had this happen before, but I returned two purses for my mother to Amazon that she didn’t want. She just got a note from Amazon saying that she’s getting charged for one of them because it was never received. However, I have the receipt from UPS that it was sent. Should I just get online for she’s 87 years old and I can talk to customer service that’s the route to go anybody know?
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Tearisci
Pearl Clutcher
Posts: 3,253
Nov 6, 2018 16:34:30 GMT
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Post by Tearisci on Aug 29, 2024 18:49:09 GMT
I would just get on their chat and tell them what you have. I would think with a receipt from the UPS store they wouldn't question it.
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Post by mom on Aug 29, 2024 18:50:32 GMT
Yep -- get online and chat with them. They will fix this.
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Post by revirdsuba99 on Aug 29, 2024 18:59:53 GMT
Yes chat!!
Their reception of returns is not efficient. Ask me how I know...
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Post by christine58 on Aug 29, 2024 19:20:18 GMT
Thanks It’s just odd that they were both sent on the same day and one got there and one didn’t
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Post by Bridget in MD on Aug 29, 2024 19:24:10 GMT
same thing happened to my DD, and they fixed it via chat.
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Post by Basket1lady on Aug 29, 2024 20:29:52 GMT
Agree with the others. And just say that you are your mom. They don’t care and there’s no point in muddying the situation.
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Post by littlemama on Aug 29, 2024 21:46:12 GMT
Were they from 2 separate orders and you returned them in one box? Amazon returns cant handle that. 🙄
But yes, hop on chat and pretend to be your mom to get it sorted
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Post by christine58 on Aug 29, 2024 22:10:24 GMT
Were they from 2 separate orders and you returned them in one box? Amazon returns cant handle that. 🙄 But yes, hop on chat and pretend to be your mom to get it sorted No, they were in their own bags with their own QR codes from Amazon Amazon. I took them to UPS and it printed off a label. Receipt that they were sent on the same day. I will pretend I’m my mother lol |
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Post by monklady123 on Aug 29, 2024 22:24:49 GMT
Thanks It’s just odd that they were both sent on the same day and one got there and one didn’t Did you have to put them in a box, or were you able to hand the items directly to the UPS people with no packaging? If it's the latter then maybe the two items got into two different shipping boxes. At my UPS they often have several large boxes on the floor behind them for Amazon returns. They just toss the returns into a box until the box is full, then they seal it up and ship it back to Amazon. So maybe your two items were separated at that point, and now one of the large shipping boxes hasn't arrived back at Amazon yet. |
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Post by kluski on Aug 29, 2024 23:44:32 GMT
How do you chat with them??
eta. Nevermind. I figured it out. I also got a refund of $29 and change. Thanks for posting this question, OP.
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Post by monklady123 on Aug 29, 2024 23:45:58 GMT
How do you chat with them?? Google "Amazon online chat". Don't try to find it on the website because it's VERY well hidden.  |
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Post by revirdsuba99 on Aug 29, 2024 23:55:02 GMT
Look for "how to contact us" toward the bottom of a page. Click and there will be chat or call .
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Post by scrapmaven on Aug 30, 2024 0:57:11 GMT
Just be your mom and fix it. You should have good resolution w/a chat.
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Post by Darcy Collins on Aug 30, 2024 1:08:17 GMT
Same thing happened to me with a Whole Foods return which I accidentally selected instead of Kohls. 2 separate items, receipts for both and one made it and one didn't. I return a ton of Amazon returns to Kohls and have never had that problem and between that and the parking lot at WFs being a trainwreck makes me avoid at all costs!
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Post by christine58 on Aug 30, 2024 1:24:23 GMT
Thanks It’s just odd that they were both sent on the same day and one got there and one didn’t Did you have to put them in a box, or were you able to hand the items directly to the UPS people with no packaging? If it's the latter then maybe the two items got into two different shipping boxes. At my UPS they often have several large boxes on the floor behind them for Amazon returns. They just toss the returns into a box until the box is full, then they seal it up and ship it back to Amazon. So maybe your two items were separated at that point, and now one of the large shipping boxes hasn't arrived back at Amazon yet. The UPS I went to has a kiosk as you walk in and you scan the code on your phone and it prints out a label. Then you attach it to the packaging and drop it in a box/slots. They were both in individual bags with the appropriate label on each bag. |
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Post by christine58 on Aug 30, 2024 1:25:32 GMT
Same thing happened to me with a Whole Foods return which I accidentally selected instead of Kohls. 2 separate items, receipts for both and one made it and one didn't. I return a ton of Amazon returns to Kohls and have never had that problem and between that and the parking lot at WFs being a trainwreck makes me avoid at all costs! Did Amazon fix it for you? I wished with these it had been able to return them to Whole Foods. Just another reason to go shopping in there |
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Post by Darcy Collins on Aug 30, 2024 4:26:21 GMT
Same thing happened to me with a Whole Foods return which I accidentally selected instead of Kohls. 2 separate items, receipts for both and one made it and one didn't. I return a ton of Amazon returns to Kohls and have never had that problem and between that and the parking lot at WFs being a trainwreck makes me avoid at all costs! Did Amazon fix it for you? I wished with these it had been able to return them to Whole Foods. Just another reason to go shopping in there they did - another who used chat and they worked it out. |
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,990 
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Post by peppermintpatty on Aug 30, 2024 11:37:50 GMT
Welcome to my world. They have a nasty habit of even after they say they receive the item, they turn around and say that they didn't receive it. I normally just ignore it because it is usually an error and they "magically" find the item. Last time, nope. They charged it. I got on chat and tried to explain and they eventually gave me my money back.
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,990
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Post by peppermintpatty on Aug 30, 2024 11:40:17 GMT
Same thing happened to me with a Whole Foods return which I accidentally selected instead of Kohls. 2 separate items, receipts for both and one made it and one didn't. I return a ton of Amazon returns to Kohls and have never had that problem and between that and the parking lot at WFs being a trainwreck makes me avoid at all costs! I accidentally did this but said I would return it to Kohl's instead of UPS store. Mind you, I selected 2 things at the same time, one was going to Kohls and one to UPS. WHAT? Trying to get them to fix that was a NIGHTMARE. It wasn't as simple as cancelling the return because their stupid app wouldn't let me do that and everyone I spoke to said they couldn't help. I finally threw a fit and demanded to speak to a manager who eventually fixed it (it took over a month) |
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Post by seveerb on Aug 30, 2024 11:56:05 GMT
My UPS store has told me that they commingle all the collected Amazon returns together for shipment. I think this is how things can be missed when they are processed by Amazon. We always get a receipt because of this practice.
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iowgirl
Pearl Clutcher
Posts: 4,316
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Post by iowgirl on Aug 30, 2024 13:55:32 GMT
I will pretend I’m my mother lol I have to do that too. I feel weird every time! Google "Amazon online chat". Don't try to find it on the website because it's VERY well hidden. This is no lie. I also have 'digital credits' for Amazon, because I choose a group shipping date, etc. But where to find it on their site or app to redeem! I can never get to it. But if I google it, I can find a link to go right to it. Amazon can be so frustrating anymore. The super slow shipping with Prime is my major gripe. I have to figure about a week on everything, so I just choose the 'prime day' shipping to get digital credit. It is usually the day it would get to me anyway. And returns! LORD! I do not have Kohls, Whole Foods or even a UPS store within 2 hours of me. Around here, you mostly see people trying to resell any Amazon stuff that didn't fit or wasn't quite what they needed. It's easier to throw it up on Marketplace and just try to get some of the money back that way. |
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Post by brenda89 on Aug 30, 2024 14:16:48 GMT
And returns! LORD! I do not have Kohls, Whole Foods or even a UPS store within 2 hours of me. Around here, you mostly see people trying to resell any Amazon stuff that didn't fit or wasn't quite what they needed. It's easier to throw it up on Marketplace and just try to get some of the money back that way. For my returns, I'm over an hour away from Kohls, Whole Foods or a UPS store. I always choose the reason for the return is that it didn't arrive on time. This will always get me a free UPS label. I can send those packages right from my work, since UPS picks up here everyday. I'm not sure where I heard of this trick, but I love it!! |
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Post by christine58 on Aug 30, 2024 14:47:03 GMT
All set. Chat popped up when I clicked on the item. Her refund will be in 3-5 days.
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,990
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Post by peppermintpatty on Aug 30, 2024 16:22:10 GMT
I have a Whole Foods about 15 min from me, a UPS store 1 minute from my house, Kohl's is 10 minutes but a PITA to get to and now we have Amazon Fresh that just opened about 5 minutes from my house. They are all return points for me.
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Post by anniefb on Aug 31, 2024 0:39:00 GMT
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