S O S TO SILHOUETTE USERS!

Google how to recalibrate it. I think that is what I did to fix mine when it would cut in the wrong spot.

PS I miss seeing your face while we scrap. <3 

I know this is a very face palming obvious solution, but sometimes I find that these are the very kind of things that I've inadvertently missed.

The rollers aren't lifted / unclipped on the right hand side of your machines?

gramma I think you should whisper sweet nothings to the machines. Maybe they know you’ve been talking bad about them? 😂

Sorry you are having trouble. When I had another problem with my older machine, Silhouette sent me the whole reset procedures. I saved them just in case I had a problem again. I'm not sure if they'll help, but I'll paste below all the steps.

Reset the Blade Carriage:

Please manually move the blade carriage as follows:

1. Turn the Silhouette machine off
2. Manually push the motor all the way to the left of the machine, and then all the way back to the right.
3. Repeat this movement 2 more times
4. End with the motor all the way to the left-hand side of the machine
5. Turn the machine back on

Clear Your Software Preferences:

Please do the following to clear your Silhouette Studio software preferences:

⚠ IMPORTANT: This procedure will result in the removal of user generated cut settings (custom materials and updated settings for existing materials) as well as any preference options you may have selected under the Preferences settings. If possible, you may want to take note of any custom settings or preferences so you can re-create or re-select them after this procedure is completed.

Mac
1. Close Silhouette Studio
2. Open the Finder
3. Press [Cmd]+[Shift]+G
4. Type in ~/Library/Preferences
5. Press Return
6. Delete the Folder com.aspexsoftware.Silhouette_Studio
7. Empty the Trash
8. Re-open Silhouette Studio

PC
1. Close Silhouette Studio
2. Press [Windows]+R on your keyboard simultaneously
3. In Run window type %appdata%
4. Press Enter
5. Delete the Folder com.aspexsoftware.Silhouette_Studio
6. Empty the Recycle Bin
7. Re-open Silhouette Studio

Please let me know once you've completed these steps and we'll move on!


Power Cycle the Machine
Please perform the following steps to complete a power cycle of your Silhouette machine:
1. Power off the Silhouette cutting machine
2. Disconnect the USB cable from both the Silhouette cutting machine and the computer
3. Disconnect the power cable from the Silhouette cutting machine
4. Firmly plug in and power on the Silhouette cutting machine after a minute of being unplugged
5. Firmly connect the USB cable directly to the machine AND directly to the computer (bypassing any USB hubs)

Check the Blade:

Please check your blade as follows:

1. Remove the blade from your machine
2. Carefully grip the tip of the blade at the edges and unscrew it
- For the AutoBlade, use the Blade Adjustment Tool included with your machine (white plastic tool with two holes) to properly grip and unscrew the cap
- For other standard blade types, you can grip it with your fingers
3. Once the blade cap has been removed, carefully place it to the side
4. Clean out any debris that has built up in the blade's housing. You can either blow into the cap or use a soft brush to remove any debris.
5. When finished, screw the blade cap back into place manually making sure that it is snugly tightened.

Perform a Test Cut

After performing all of the steps above, please attempt a test cut on a sheet of copy paper that is loaded onto the cutting mat. Please be sure to select the default cut settings for "Copy Paper - Medium" in the software.

If you're not sure how to perform a test cut, please visit www.silhouetteamerica.com/faq/solution/test-cut-feature for further instructions