Ali Express dispute

Hi, rec'd an Ali Express die that didn't correctly die cut.  3 Happy Happy Happy stacked words where the top & middle H wouldn't cut out.  I applied a paper shim over the 2 H's and that didn't help.  Next, applied a pc. of cardstock over the 2 H's..also, didn't help.

I informed the Ali Express seller of his/her defective die and would be filing a Dispute.  I located my AE order and clicked onto
the defective die.  I uploaded 3 photos (under 2 MB each).  I chose the reason didn't work properly...defective.

Shockingly, I had never seen this message before:  Text description is required to upload to show item issue...(in red).  There
is NO place to type any text description.  And I couldn't proceed any further after that message came up.

I didn't know what to do.  I looked up info. via Google..and it said (by AI) I needed to type up a description of the defect.
My uploaded photos included the defective die, and typed description of the defects, and the 2 die cuts showing the
H's not being fully cut out.

I don't file AE disputes often but most of the time filing them hasn't been difficult.

This has really stumped me.

Have you experienced this message and what did you do?   Thanks in advance for your advices.