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Post by *Shannon on Jul 10, 2014 21:25:23 GMT
I found that one of my Tervis tumblera has condensation between it's walls. Has anyone returned one of their products? Did you return it to place of purchase or directly to Tervis? Did you get good customer service? Thank you!!  |
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Post by llinin on Jul 10, 2014 21:34:18 GMT
I dropped a tumbler and the inner cup broke right at the rim. There is a form on their website to fill out and mail it back. I specifically wrote on the form that I dropped it and wasn't sure if it was covered, mailed it back, and got a brand new one back a couple weeks later. I was pretty impressed. Was worth paying to ship it back to them.
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Post by 3SugarBugs on Jul 10, 2014 21:36:38 GMT
YES! I sent a couple back because they were ruined from sunscreen...they replaced them!! I couldnt' believe it....awesome customer service!
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luv2ps
Shy Member
Posts: 27 
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Post by luv2ps on Jul 10, 2014 21:49:32 GMT
They have the best customer service. I took 6 glasses in to there store ( we live near where they are made) and they replaced all of them no questions asked. They even let me replace them in whatever design I wanted.
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Post by cecelia on Jul 10, 2014 21:53:19 GMT
If you bought them at Bed, Bath and Beyond, you can return them very easily.
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YooHoot
Pearl Clutcher
Posts: 3,432
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Post by YooHoot on Jul 10, 2014 21:54:36 GMT
I have a couple lids that are discolored. Wonder if I could send them in?
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Post by llinin on Jul 10, 2014 22:04:47 GMT
I don't think they do the accessories, just the cups themselves.
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Post by SockMonkey on Jul 10, 2014 22:39:09 GMT
I never really got the Tervis craze until I owned one. They are freaking amazing. I love ice water, and those cups are the bomb. Keeps my water icy for a long time and no sweaty glass! Love.
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TXMary
Pearl Clutcher
And so many nights I just dream of the ocean. God, I wish I was sailin' again.
Posts: 2,943
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Post by TXMary on Jul 10, 2014 22:43:08 GMT
YES! I sent a couple back because they were ruined from sunscreen...they replaced them!! I couldnt' believe it....awesome customer service! Wow! We have some ruined from sunscreen. I never thought they would replace those. I'll have to send them in!! Awesome! |
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Post by AN on Jul 10, 2014 22:55:56 GMT
marzbar71 Got us a set as a wedding gift (very very nice of her). I'd heard how awesome they were but wasn't sure. AMAZING. Probably one of our most-used wedding gifts, we use them every single day. They are awesome.
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Post by gotranch on Jul 10, 2014 23:02:42 GMT
Do you need a receipt to exchange them at Bed Bath and Beyond?
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Post by travelscrapper on Jul 10, 2014 23:33:00 GMT
Not sure if BBNB takes them back. I will agree w/everyone that their CS is great they have replaced everyone I've sent into them w/out an issue.
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Post by mightyme on Jul 10, 2014 23:45:46 GMT
I have had a couple that split at the rim. I wondered what the RP would be like. But figured the price to send them back wasnt worth it. What do they send you back uf they dont have the same ones.
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Post by mnmloveli on Jul 11, 2014 0:30:54 GMT
LOVE all my Tervis tumblers. Haven't returned any but I hear they take any cup back for any reason.
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Post by Sharon on Jul 11, 2014 1:18:21 GMT
I dropped one. I sent it back to them and they replaced it. Great customer service!
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Post by cecelia on Jul 11, 2014 2:42:36 GMT
Not sure if BBNB takes them back. I will agree w/everyone that their CS is great they have replaced everyone I've sent into them w/out an issue. I'm not sure if it varies by area, but every BBB that I know of takes anything and everything back without a receipt. As long as they sell it, they refund it for store credit. |
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Post by bluepoprocks on Jul 11, 2014 3:10:45 GMT
I've never broken any of mine but this is good to know.
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Post by Meri-Lyn on Jul 11, 2014 13:08:23 GMT
Luckily, I have friends who live close by the factory. They have taken a glass in for me with condensation and had it replaced. They are very good about it.
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Post by *sprout* on Jul 11, 2014 13:12:44 GMT
I have a couple lids that are discolored. Wonder if I could send them in? The lids are not covered by the warranty. Several places sell replacement lids, though. |
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Post by tiggerpooh2380 on Jul 11, 2014 13:21:45 GMT
I have had a couple that split at the rim. I wondered what the RP would be like. But figured the price to send them back wasnt worth it. What do they send you back uf they dont have the same ones. I like others dropped mine and sent it back. To answer your question, on the form it has you fill out an alternative pattern in case they do not have the one you have on the cup you are sending back. |
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