quiltz
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Jun 29, 2014 16:13:28 GMT
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Post by quiltz on May 9, 2015 17:58:09 GMT
I was shopping for some summer stuff as it is that time of year. I went into LOFT as I have purchased clothing there for many years. I saw this beautiful dress and took it to the cash desk and asked if they had it in an XL. The young adult scanned the tag and said that none of the stores in the area had it in XL. I said thanks and then asked where would I be able to find clothing that was in that size? And in the XL size in that store. - edited to add this part. There was nothing in the way of let me help you or "what are you looking for - pants, top, another dress?
She replied "Macy's". NO offer to help me find anything, it really felt like I was being flipped the bird (KWIM). I was so stunned that I didn't even reply and then walked to the discount section and there was the manager. I told her what this salesperson had said to me. She turned red-faced & embarrassed. I quietly left the store.
I was dressed in nice clothing - capris, new top, newer sandles and wearing makeup. I was completely stunned!
Then I went to Black Market White House and I was fitted with a lovely outfit (& all of it was on-sale). I also went to the Ann Taylor store and was looking for something there. I did tell a sales person, Gail, there about my very recent experience at LOFT and then Gail said that the same young sales person had said something very insulting to her while Gail was returning an item.
Both stores have the same district manager. I am still so upset about how rude this younger sales person was that I have not been able to compose an email to this district manager. I was given all the information by the Ann Taylor staff.
What would you say in an email to a district manager so that it sounds not angry but severely disappointed in the customer service at LOFT?
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Post by lucyg on May 9, 2015 18:01:48 GMT
I think your anger is way out of proportion to the incident. Let it go.
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Post by *KAS* on May 9, 2015 18:01:52 GMT
I'm a bit confused. Loft sells XL clothes in most things. You asked her where else to shop. How did you want her to answer? You wanted her to recommend another competitor store to Loft for you to shop at? Maybe she's young and dumb and a size 2 and doesn't know where they sell an XL? It didn't seem like she was trying to be insulting, but maybe I don't understand.
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Post by pierkiss on May 9, 2015 18:02:51 GMT
Uh, I think anger is warranted in this instance. Wtf was that girl thinking? ![???](//storage.proboards.com/forum/images/smiley/huh.png) ? I would write as scathing an email as possible to really drive home how rude and how absolutely unprofessional this behavior was. Unbelievable.
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Post by pierkiss on May 9, 2015 18:05:09 GMT
I said thanks and then asked where would I be able to find clothing that was in that size?
------
I think that means where else in LOFT would she be able to find XL. And they absolutely carry XL for lots of items.
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Deleted
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Jun 23, 2024 18:52:36 GMT
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Post by Deleted on May 9, 2015 18:05:18 GMT
I'm sorry but I don't understand the anger. Why would a sales clerk recommend another company to you? You are expecting too much.
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luckyexwife
Pearl Clutcher
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Jun 25, 2014 21:21:08 GMT
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Post by luckyexwife on May 9, 2015 18:07:40 GMT
I'm a bit confused. Loft sells XL clothes in most things. You asked her where else to shop. How did you want her to answer? You wanted her to recommend another competitor store to Loft for you to shop at? Maybe she's young and dumb and a size 2 and doesn't know where they sell an XL? It didn't seem like she was trying to be insulting, but maybe I don't understand. I think she was asking where in Loft the XL sizes would be located.
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Deleted
Posts: 0
Jun 23, 2024 18:52:37 GMT
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Post by Deleted on May 9, 2015 18:07:56 GMT
I'm honestly not even sure why you'd ask where to find XL clothing? Isn't it just on the rack with the rest of the clothes?
I also think the way you were dressed was completely irrelevant to the situation.
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Post by dreamer on May 9, 2015 18:09:17 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there?
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Post by Spongemom Scrappants on May 9, 2015 18:10:33 GMT
If you did ask the question in that way, then Macys might have been an appropriate answer. If you had asked, "Do you have clothing in that size?" then she should have helped you find alternatives *in* the LOFT store.
And she did scan the item you asked about and look for nearby stores that might have it in your size.
If that's the extent of your exchange with her - and that IS all you've told us that happened - then you seem to be reading way too much into this.
Was she very helpful? No, probably not. She certainly could have provided more exemplary customer service than she did. But having told the manager, I think that's all the situation really warrants.
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Post by christine58 on May 9, 2015 18:12:08 GMT
I took it to mean "where in this store" can she find XL clothing..I highly doubt she was asking about another store....
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Post by bc2ca on May 9, 2015 18:12:22 GMT
Were you asking her where in the store you could find XL items? I'm a bit confused too.
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Deleted
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Jun 23, 2024 18:52:36 GMT
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My Vent
May 9, 2015 18:12:21 GMT
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Post by Deleted on May 9, 2015 18:12:21 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there? Well if they don't carry that size what else are they supposed to do? I don't know if they do or not I don't shop there but I really don't see anything to be outraged at.
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Deleted
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Jun 23, 2024 18:52:37 GMT
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Post by Deleted on May 9, 2015 18:12:45 GMT
Many younger people seem to have missed the memo about helpfulness. They do not do more than is absolutely required by the job.
I realize that this observation makes me an crotchety old woman.
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Post by *KAS* on May 9, 2015 18:13:20 GMT
I said thanks and then asked where would I be able to find clothing that was in that size? ------ I think that means where else in LOFT would she be able to find XL. And they absolutely carry XL for lots of items. Ok - I see her ETA now. She wanted to know where in the store to find an XL. So the answer is, they aren't in a separate section, they are just on the rack. They carry some XXL too - also on the rack with the S/M/L. Unfortunately they were out of the dress she was looking for. I'm not trying to be insensitive here - I only bought XL or 16/18 at Loft for many years. I just don't see how the girl was being insulting and rude - I think she just misunderstood.
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quiltz
Drama Llama
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Posts: 6,741
Location: CANADA
Jun 29, 2014 16:13:28 GMT
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Post by quiltz on May 9, 2015 18:13:26 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there? It was the way it was said and if you read the updated part, I asked where in the store could I find other XL items. There was no attempt to show me where these clothing items were located. I have always had excellent customer service at LOFT.
It seemed like this young woman was bored at the front and didn't want to leave the cash area, even though I was the only customer in the store at that time.
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Deleted
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Jun 23, 2024 18:52:36 GMT
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Post by Deleted on May 9, 2015 18:14:26 GMT
Well there is no specific area for different sizes. Honestly I think this is much ado about nothing.
And the girl might not be able to leave the cash wrap. Some stores require it to be manned.
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Post by lucyg on May 9, 2015 18:16:54 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there? The XL clothes are mixed in with the S, M, and L clothes. They aren't relegated to a special, hidden place in the store for fat people only. So where are they? They're with all the other clothes. Under the circumstances, I would also have interpreted the question, "Where can I find XL clothes?" to mean, "In what other store can I find XL clothes?" Maybe the OP has left out other information like derision in the girl's voice or impatience in her body language. Even so, I still think this level of anger (and humiliation) is out of place. Life is way too short.
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Post by *KAS* on May 9, 2015 18:20:09 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there? Sure, IF they told her that. They didn't. Loft sells XL and XXL. She was looking for a dress in a size XL that they didn't have in store. They checked and said the nearby stores didn't have it either. You asked about a specific dress - if you said "I'm looking for capri pants in a size 18" she probably would have said "they are right over there" - Loft doesn't put their larger sizes in a special section. Could she have been more HELPFUL? Sure. But it doesn't seem insulting to me. Just a lazy salesperson. You addressed it with a manager. Shrug. I don't know why people look for a reason to be offended. quiltz here's the link to their dresses online. Perhaps you will find it there. Dresses at Loft
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Post by *KAS* on May 9, 2015 18:23:31 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there? It was the way it was said and if you read the updated part, I asked where in the store could I find other XL items. There was no attempt to show me where these clothing items were located. I have always had excellent customer service at LOFT.
It seemed like this young woman was bored at the front and didn't want to leave the cash area, even though I was the only customer in the store at that time.
And if you have been shopping there for years with excellent customer services then (1) you know the XL clothes aren't in a separate area and (2) you would realize that maybe this girl was lazy and just punching a clock, and perhaps couldn't leave her cash register. Probably better to look for somebody on the floor (like the manager that you spoke to) to ask for assistance in that circumstance. I can understand being annoyed - I don't understand being 'insulted' or so upset that you can't compose an email to a district manager (not that I would even think it warrants such thing).
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Post by summer on May 9, 2015 18:25:57 GMT
I think there was a misunderstanding and the sales girl thought you asked what other stores carry size XL. I don't think she implied you were too heavy to shop at the Loft, because the loft carries your size, they just didn't have what you were looking for in stock. I would let it go and not bother filing a complaint with management.
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Post by melanell on May 9, 2015 18:28:16 GMT
I'm also not sure if the employee understood exactly what you were asking. It seems in this thread alone there are 3 different interpretations of what you meant when you asked that question. To me that indicates that perhaps your question could have been worded differently to make your request more clear.
I am sorry, however, that her response upset you. You perceived her to be rude, which still means that you felt that you experienced rudeness, and that's never a nice feeling.
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Deleted
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Jun 23, 2024 18:52:37 GMT
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Post by Deleted on May 9, 2015 18:29:31 GMT
I'm not really sure why this is relevant, what does your outfit have to do with anything? I agree that she was unhelpful but I'm not getting insulting from what you wrote and it's hardly worth being so upset and angry about.
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Post by beachbum on May 9, 2015 18:32:00 GMT
Quite often is's not only what was said, but HOW it was said that is insulting. The tone of voice and the look the sales person gives along with it says more than the words that comes out of their mouths. I have been on the receiving end more than once. Send the letter, management needs to know they have a snarky, snotty, catty person working at that store.
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Post by Spongemom Scrappants on May 9, 2015 18:32:09 GMT
Excellent point.
I'd chalk it up to one unfortunate interaction with one less-than-helpful sales clerk.
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Deleted
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Jun 23, 2024 18:52:37 GMT
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Post by Deleted on May 9, 2015 18:33:52 GMT
Thanks to this thread I just shot an email to Forever21 to thank the employee who gave us excellent, fantastic, amazing service when we were shopping for a graduation dress for my daughter last Wednesday. I don't even know the employee's name, but she was awesome, and I hope that my appreciation of her great service somehow gets back to her in an official capacity (we did thank her many times in store).
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lindas
Pearl Clutcher
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Jun 26, 2014 5:46:37 GMT
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Post by lindas on May 9, 2015 18:34:49 GMT
I must be missing something because you stated that you've been shopping there for years so why wouldn't you know where to look for your size. Have you never bought a size XL there before?
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Post by ljs1691 on May 9, 2015 18:35:00 GMT
Having started in retail, I would be appalled. I am forward enough to have called her out right then and there. The art of customer service is obviously lost for many young people today. Sorry it was a bad experience.
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Post by Sam on May 9, 2015 18:38:15 GMT
Beyond the discussion over whether or not the OP was written in a way that would pass some kind of comprehension test, my main concern, as a manager, would be IF A CUSTOMER ASKS ABOUT WHERE TO FIND XL CLOTHING WHY THE HELL IS THE EMPLOYEE NOT ASKING ENOUGH QUESTIONS TO CLARIFY WHAT THE CUSTOMER MEANS. Honestly, it's not a big ask of an employee to check the customer's intention in a question before resorting to another store. Even if she said 'hey, if we have an item in XL, it's right there with the other stock in that style' it would have been more helpful. Some stores have petite sections, some have plus size - so that could have been a consideration in some outlets. Lostinspace, I think that the pedantry has taken over the common sense in perception of the exchange you had with the store employee ![:smile:](//storage.proboards.com/forum/images/smiley/smiley.png)
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freebird
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Jun 25, 2014 20:06:48 GMT
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Post by freebird on May 9, 2015 18:43:19 GMT
I don't think the OP's reaction is out of line. Telling someone to go to macy's is passive aggressive (I read it in the April from "Park and Rec"s voice).
Being helpful would have been more like "sorry we dont' have that size" or "Black Market White House" which is apparently also owned by the same people. If she were my clerk, I would write her up at the least, and possibly fire her.
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