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Post by Deleted on May 9, 2015 18:51:24 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there? The XL clothes are mixed in with the S, M, and L clothes. They aren't relegated to a special, hidden place in the store for fat people only. So where are they? They're with all the other clothes.Under the circumstances, I would also have interpreted the question, "Where can I find XL clothes?" to mean, "In what other store can I find XL clothes?" Exactly!! Your question to her makes no sense, esp since you said you are a regular customer there. Gently saying: You're overreacting.
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akathy
What's For Dinner?
Still peaing from Podunk!
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Post by akathy on May 9, 2015 18:55:14 GMT
I think your anger is way out of proportion to the incident. Let it go. Seriously, don't let it eat your lunch!
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Post by utmr on May 9, 2015 19:07:55 GMT
I agree she was insulting and rude. The appropriate responses could have included:
"It looks like we are out of that item in an XL. Would you like me to see if another location has it?"
"The XL items are mixed in with the other sizes. Is there a particular style I can help you find?"
The reality is that she's probably just a poorly trained twit. Have a drink, take a breath and send a pissy email to their corporate offices in a day or two. And shop elsewhere next time.
Service has gone out the window in most retail stores. It's part of why malls and department stores are a dying industry. Sorry she upset you. Hope your day gets better.
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Post by ktdoesntscrap on May 9, 2015 19:08:16 GMT
I'm also not sure if the employee understood exactly what you were asking. It seems in this thread alone there are 3 different interpretations of what you meant when you asked that question. To me that indicates that perhaps your question could have been worded differently to make your request more clear. I am sorry, however, that her response upset you. You perceived her to be rude, which still means that you felt that you experienced rudeness, and that's never a nice feeling. Even if she didn't understand what she was asking the answer should never have been another store, she should have said... let me see if I can help you find somethings else, are you looking specifically for a dress or an outfit for a special occasion? Customer service is a lost art and companies need to be teaching the staff how to help customers.
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Post by anonrefugee on May 9, 2015 19:35:00 GMT
ktdoesntscrap you nailed it! Even if the OP's question wasn't obvious, a good service person would have pursued it, and a potential sale. And RefuPeas, do you * r e a l l y * think she wasn't clear in the situation? How hard could it have been to interpret what she meant ? She was standing there holding a garment! I suspect OP's actual words were clearer than her typed ones. OP, I'm sorry this happened to you.
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Post by greenlegume on May 9, 2015 19:39:02 GMT
I think your anger is way out of proportion to the incident. Let it go. This. A thousand time, this. There are not enough eye rolls for this OP, but here's an attempt. ![](http://www.reactiongifs.com/r/2013/09/eyeroll.gif)
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Post by greenlegume on May 9, 2015 19:44:09 GMT
You don't understand the anger? At being humiliated in the store by an employee basically telling you that you are too fat to shop there? No, because that is totally not what she was told. She asked where else she could find XL clothes. XL clothes are mixed in with all the clothes throughout a Loft store. Pretty much just like every other retail clothing store. The clerk understandably thought she was asking about different stores. This is not the first time the OP has had massive "problems" due to her own inability to communicate clearly.
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Deleted
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Post by Deleted on May 9, 2015 19:45:09 GMT
Many younger people seem to have missed the memo about helpfulness. They do not do more than is absolutely required by the job. I realize that this observation makes me an crotchety old woman. Unfortunately that memo has been lost for years. How many people do you know that do more than what their job requires?
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Post by Deleted on May 9, 2015 19:47:23 GMT
ktdoesntscrap you nailed it! Even if the OP's question wasn't obvious, a good service person would have pursued it, and a potential sale. And RefuPeas, do you * r e a l l y * think she wasn't clear in the situation? How hard could it have been to interpret what she meant ? She was standing there holding a garment! I suspect OP's actual words were clearer than her typed ones. OP, I'm sorry this happened to you. Obviously it wasn't clear. About half here couldn't grasp what she was asking for either.
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Post by just PEAchy on May 9, 2015 19:50:50 GMT
I understand why the OP would be upset. It's all really in the tone and attitude of the salesperson's reply, which in the OP's opinion was rude and insulting. I also don't think the exact wording of what the OP said is important, which so many on this thread are getting hung up on. Yes, she's shopped in the store and she knows they carry XL and probably knows they are with the other sizes. What she was really asking for was help. i know a lot of people just want to be left alone and browse on their own (I'm one of the), but it sounds like the OP wanted the salesperson to help her with whatever she was shopping for, IOW, do her job! I shop at Loft a lot as well and in my experience, they don't have "cashiers", I think she probably could have left the desk.
All that being said, while I do understand the OP's upset, I would just let it go. You told the manager, she will handle it how she sees fit.
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Post by greenlegume on May 9, 2015 19:53:26 GMT
Many younger people seem to have missed the memo about helpfulness. They do not do more than is absolutely required by the job. I realize that this observation makes me an crotchety old woman. Unfortunately that memo has been lost for years. How many people do you know that do more than what their job requires? Exactly. The art of customer service did not just die within the past couple of years. It has been on a rapid decline for many, many years. Blame the companies, because they really couldn't care less. And, if you're going to still insist on blaming young people, then any of you who have raised children over the age of 5 can just blame yourselves, as well. Lazy, inconsiderate young people don't happen in vacuums. *cue all the perfect pea moms who have raised perfect pea kids* ![](http://wholeheartedministries.com/wp-content/uploads/2011/01/grumpy-woman.jpg)
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Post by anonrefugee on May 9, 2015 20:09:29 GMT
ktdoesntscrap you nailed it! Even if the OP's question wasn't obvious, a good service person would have pursued it, and a potential sale. And RefuPeas, do you * r e a l l y * think she wasn't clear in the situation? How hard could it have been to interpret what she meant ? She was standing there holding a garment! I suspect OP's actual words were clearer than her typed ones. OP, I'm sorry this happened to you. Obviously it wasn't clear. About half here couldn't grasp what she was asking for either. Im not really arguing- it seems like more than that thought she wasn't clear . But -to me- it feels more like bad writing than it might have been a bad question IRL. Either way, she's been raked over the coals about it enough here. And a person interested in making a sale should try to find out what a customer wants, even if that customer can't express it.
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Post by lucyg on May 9, 2015 21:39:51 GMT
Obviously it wasn't clear. About half here couldn't grasp what she was asking for either. Im not really arguing- it seems like more than that thought she wasn't clear . But -to me- it feels more like bad writing than it might have been a bad question IRL. Either way, she's been raked over the coals about it enough here. And a person interested in making a sale should try to find out what a customer wants, even if that customer can't express it. I don't disagree with any of that. But I will stick with my opinion that the OP has overreacted even if the girl was being deliberately rude. She already told the manager and an employee at a different store. Now she's dithering over how to word an email to corporate. I still say, let it go already. Life is too short for so much outrage over a minor snub by a silly girl.
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Post by annabella on May 9, 2015 22:11:32 GMT
Good lord what is your problem? The salesgirl can't possibly know what clothes hanging still have an XL. Nor does she know your style, she's not your personal shopper. It's up to you to look around the store to find what you want and check the sizes. I shop at the LOFT all the time and do not need someone to hold my hand to do so. And yes sometimes they don't have my size and can't find it at local stores, I don't flip out, I realize that is just life. You can always buy their clothes online. You seem to have some serious problems.
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Deleted
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Post by Deleted on May 9, 2015 22:17:26 GMT
Obviously it wasn't clear. About half here couldn't grasp what she was asking for either. Im not really arguing- it seems like more than that thought she wasn't clear . But -to me- it feels more like bad writing than it might have been a bad question IRL. Either way, she's been raked over the coals about it enough here. And a person interested in making a sale should try to find out what a customer wants, even if that customer can't express it.I totally get that the OP felt slighted by the sales clerk. And I also totally get being embarassed and/or touchy about one's weight or size. I go into a shame spiral pretty much every time I shop these days. But truthfully, that's MY problem. Yes, if I thought someone was being deliberately rude about my size it would irritate me. But no way would it ruin my day and take up enough time to complain to multiple employees and store managers in multiple stores, then seethe about it all day and/or evening, make multiple posts on a message board about it, and then spend time contacting corporate offices. All over a perceived slight? No way. (and I agree with those who have said that this OP often has communication . . . issues). And that bolded part gave me a good laugh, because as someone who spent seven long years as a customer service/courtesy booth person for Kroger, I can promise you that there are customers who can't (or more accurately, won't) communicate their wants no matter how hard the lowly clerk tries to please. No matter how good someone is at customer service, it's just obnoxious to expect them to be mind readers.* Some people are miserable people and just want to be pissed. And often, people who just want to be pissed head into public establishments and take it out on the first or most convenient employee they find. And anyone who would try to argue that point has never worked retail or been wait/service staff. *Obviously, clear communication is a two way street. The clerk that inspired this thread could very well have needed to brush up on her communication and customer service skills. But no one is going to convince me that this "problem" was 100% the clerk's fault. There's the OP's story, there's the clerk's story, and somewhere inbetween is the truth. We've only heard one of the three sides.
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Post by Deleted on May 9, 2015 22:41:18 GMT
Im not really arguing- it seems like more than that thought she wasn't clear . But -to me- it feels more like bad writing than it might have been a bad question IRL. Either way, she's been raked over the coals about it enough here. And a person interested in making a sale should try to find out what a customer wants, even if that customer can't express it.I totally get that the OP felt slighted by the sales clerk. And I also totally get being embarassed and/or touchy about one's weight or size. I go into a shame spiral pretty much every time I shop these days. But truthfully, that's MY problem. Yes, if I thought someone was being deliberately rude about my size it would irritate me. But no way would it ruin my day and take up enough time to complain to multiple employees and store managers in multiple stores, then seethe about it all day and/or evening, make multiple posts on a message board about it, and then spend time contacting corporate offices. All over a perceived slight? No way. (and I agree with those who have said that this OP often has communication . . . issues). And that bolded part gave me a good laugh, because as someone who spent seven long years as a customer service/courtesy booth person for Kroger, I can promise you that there are customers who can't (or more accurately, won't) communicate their wants no matter how hard the lowly clerk tries to please. No matter how good someone is at customer service, it's just obnoxious to expect them to be mind readers.* Some people are miserable people and just want to be pissed. And often, people who just want to be pissed head into public establishments and take it out on the first or most convenient employee they find. And anyone who would try to argue that point has never worked retail or been wait/service staff. *Obviously, clear communication is a two way street. The clerk that inspired this thread could very well have needed to brush up on her communication and customer service skills. But no one is going to convince me that this "problem" was 100% the clerk's fault. There's the OP's story, there's the clerk's story, and somewhere inbetween is the truth. We've only heard one of the three sides. That!
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Post by melanell on May 10, 2015 0:16:05 GMT
I'm also not sure if the employee understood exactly what you were asking. It seems in this thread alone there are 3 different interpretations of what you meant when you asked that question. To me that indicates that perhaps your question could have been worded differently to make your request more clear. I am sorry, however, that her response upset you. You perceived her to be rude, which still means that you felt that you experienced rudeness, and that's never a nice feeling. Even if she didn't understand what she was asking the answer should never have been another store, she should have said... let me see if I can help you find somethings else, are you looking specifically for a dress or an outfit for a special occasion? Customer service is a lost art and companies need to be teaching the staff how to help customers. I'll have to disagree there. Years and years ago when I worked retail we were taught that if we could help the customer buy something in our store, fabulous, but if we just couldn't do that, then it was always a nice gesture to offer a suggestion of where they might otherwise be able to find the item they wanted. So if by some chance it really was a miscommunication and the clerk truly believed that they just didn't have what the person was looking for, I would be fine with them nicely (and the OP does make it seem that the nice part may have been missing) suggest an alternative if the person wanted something from an actual brick & mortar store. The suggestion obviously wasn't delivered in a way that was perceived as helpful, so I don't know if it was meant to be helpful or not, but to me that would indicate an issue with how the suggestion was made, not with the very idea of a suggestion.
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Post by txdancermom on May 10, 2015 0:32:56 GMT
I understand - being rude and condescending to a customer is never acceptable. the proper response might have been, "have you tried on line? Let me check and see if it is available for you."
If she is rude to someone who is dressed nicely trying to buy something, what does the salesperson do to someone who might not be as nicely dressed? She has probably run off more than one customer and needs to be reported imho
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Post by anonrefugee on May 10, 2015 13:41:46 GMT
@ilovecookies i agree it's not right to abuse anyone working anywhere! Retail or otherwise. As the granddaughter of someone who lives off of retail clothing sales commissions, that's what I was thinking when I made statement you bolded and snickered at. She needed to make a sale and pay bills, so she found a way. But - and this is an obvious "but"- a shopper cannot expect Nordstrom service at Loft prices. Lol lucyg I agree with you, I'm already exhausted with the amount of typing I've done on the subject and it wasn't my vent ![:)](//storage.proboards.com/5645536/images/MNrJDkDuSwqIMVw33MdD.jpg) a complaint to another salesperson should have been enough.
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Post by supersoda on May 10, 2015 14:50:51 GMT
Good lord what is your problem? The salesgirl can't possibly know what clothes hanging still have an XL. Nor does she know your style, she's not your personal shopper. It's up to you to look around the store to find what you want and check the sizes. I shop at the LOFT all the time and do not need someone to hold my hand to do so. And yes sometimes they don't have my size and can't find it at local stores, I don't flip out, I realize that is just life. You can always buy their clothes online. You seem to have some serious problems. Wow, did someone hack your account? This response is just mean and out of line with OP's post. It it is the salesperson's job the assist her customers. To ask questions about what she's looking for. To actually lead her to the appropriate place in the store. A good salesperson will do all of this and her sales numbers will show it. Her job is not to just stand behind a cash register and wait to ring up sales. My my mother managed a Casual Corner (the Ann Taylor of the 80's) for years, and I worked retail in high school and college. OP's sales clerk wouldn't have lasted long with my mother or in any store that I worked in. But there has definitely been a general decline in service over the last decade or so and very hit or miss from one store to another. i took my daughter dress shopping a few weeks ago and ran into such a rude clerk in Dillard's that I turned around and walked out. But we went to a different Dillard's last weekend and had a wonderful clerk assist with a bra fitting. OP, I do think complaining to the manager is sufficient. If her reputation is already known in a sister store, she probably won't be around long. The employer is probably building a CYA paper trail before canning her.
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Deleted
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Post by Deleted on May 10, 2015 15:06:57 GMT
@ilovecookies i agree it's not right to abuse anyone working anywhere! Retail or otherwise. As the granddaughter of someone who lives off of retail clothing sales commissions, that's what I was thinking when I made statement you bolded and snickered at. She needed to make a sale and pay bills, so she found a way. But - and this is an obvious "but"- a shopper cannot expect Nordstrom service at Loft prices. Lol lucyg I agree with you, I'm already exhausted with the amount of typing I've done on the subject and it wasn't my vent ![:)](//storage.proboards.com/5645536/images/MNrJDkDuSwqIMVw33MdD.jpg) a complaint to another salesperson should have been enough. anonrefugee, I was not snickering, or even laughing in a mean way. I'm sorry that it seemed that way. My point was that while every salesperson or customer service person should do their very best, the reality of working retail is that there are many, many, many people who not only can't be pleased, they also don't really want to be pleased. It's probably subconscious, but they're just looking for any kind of complaint so that they can take their anger, frustration, or something out on someone else. It happens very, very often. Also, there are not that many retail (even clothing, unless you're in a much, much higher end kind of place than Loft) positions these days where you actually get commission on your sales. I'd be shocked if a clerk at Loft is getting commission, or even a livable wage. Doesn't mean she shouldn't try-far from it. But, as we both agree, no one shopping in strip mall or mall type store should be expecting Nordstrom or Neiman Marcus kind of service. We pretty much agreed on everything, so I apologize again that you felt I was snickering or singling you out personally. That was not my intent at all.
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Post by greenlegume on May 10, 2015 15:21:25 GMT
I understand - being rude and condescending to a customer is never acceptable. the proper response might have been, "have you tried on line? Let me check and see if it is available for you." If she is rude to someone who is dressed nicely trying to buy something, what does the salesperson do to someone who might not be as nicely dressed? She has probably run off more than one customer and needs to be reported imho ![](http://img3.wikia.nocookie.net/__cb20130405210153/degrassi/images/7/75/Eyeroll.gif) Is thinking that it's ok to expect varying levels of customer service based on dress a generational thing???
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Post by Zee on May 10, 2015 15:25:06 GMT
Next time, you tell her "I didn't ask for a referral to Macy's. I asked for help locating clothing here in the store in my size." No inward seething, no hidden anger, no feelings of insecurity or self-pity, no emotional baggage allowed.
Although honestly, if all the sizes are on the racks, I'm not sure why you needed her help locating the other XL items in the store. Just go look...or order online.
Was the clerk being a bitch? Hard to say, but you can most certainly address it head-on in the store without letting it eat you up, needing to compose emails and complain to multiple other people, etc.
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Post by anonrefugee on May 10, 2015 15:34:15 GMT
@ilovecookies I'm sorry, I didn't think you meant it mean , more of a giggle.-that's how I meant snicker. I'll rethink that word next time. Thank you for apologizing though!
I agree about commissions, do they even get commissions at places like Dillards these days? Certainly not Loft! And like a PRev Poster mentioned the sales clerk might have to watch register. So many stores are under staffed these days.
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Deleted
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Post by Deleted on May 10, 2015 18:17:42 GMT
Good lord what is your problem? The salesgirl can't possibly know what clothes hanging still have an XL. Nor does she know your style, she's not your personal shopper. It's up to you to look around the store to find what you want and check the sizes. I shop at the LOFT all the time and do not need someone to hold my hand to do so. And yes sometimes they don't have my size and can't find it at local stores, I don't flip out, I realize that is just life. You can always buy their clothes online. You seem to have some serious problems. Wow, did someone hack your account? This response is just mean and out of line with OP's post. It it is the salesperson's job the assist her customers. To ask questions about what she's looking for. To actually lead her to the appropriate place in the store. A good salesperson will do all of this and her sales numbers will show it. Her job is not to just stand behind a cash register and wait to ring up sales. My my mother managed a Casual Corner (the Ann Taylor of the 80's) for years, and I worked retail in high school and college. OP's sales clerk wouldn't have lasted long with my mother or in any store that I worked in. But there has definitely been a general decline in service over the last decade or so and very hit or miss from one store to another. i took my daughter dress shopping a few weeks ago and ran into such a rude clerk in Dillard's that I turned around and walked out. But we went to a different Dillard's last weekend and had a wonderful clerk assist with a bra fitting. OP, I do think complaining to the manager is sufficient. If her reputation is already known in a sister store, she probably won't be around long. The employer is probably building a CYA paper trail before canning her. Actually sometimes that is all their job is. They have one person that stays at the cashwrap only doing that and others on the floor. I managed retail stores for many years and it was extremely common to have that. And as for a decline in customer service, I disagree. I have had some great CS these days. And working at HSN showed me that some companies truly do care about it. HSN was awesome in the CS.
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Post by BuckeyeSandy on May 10, 2015 20:08:24 GMT
I understand - being rude and condescending to a customer is never acceptable. the proper response might have been, "have you tried on line? Let me check and see if it is available for you." If she is rude to someone who is dressed nicely trying to buy something, what does the salesperson do to someone who might not be as nicely dressed? She has probably run off more than one customer and needs to be reported imho In Sandy's humble opinion "BINGO!"
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YooHoot
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Jun 26, 2014 3:11:50 GMT
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Post by YooHoot on May 10, 2015 20:48:05 GMT
I would have assumed you were looking for more stores that have XL. She probably assumed you wanted that style of clothing and directed you to Macy's since they didn't have what you were looking for (maybe she thought you were just looking for dresses). Point is, she can't read your mind. an XL is going to be with all the other sizes. Any time I go shopping I don't expect a sales associate to show me my size in everything in the store.
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