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Post by miss_lizzie on May 23, 2015 13:13:22 GMT
Arrgh! I dropped my iPhone and cracked the screen. If I make an appointment at the Apple Store Genius Bar, will they replace the screen then or does it need to be sent away? I'm so mad at myself.
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momto4kiddos
Drama Llama
Posts: 5,151
Jun 26, 2014 11:45:15 GMT
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Post by momto4kiddos on May 23, 2015 13:29:13 GMT
No idea, but we have kiosks at the mall that replace them cheaper than Apple. Voids the warranty of course, but they do a good job and it takes maybe 15 minutes.
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Post by Karmady on May 23, 2015 13:45:34 GMT
I don't think so.
We were there the other day. The ear phone jack was broken on my son's ipad mini. They told us that it was impossible to fix and we'd have to buy a new one. It's three years old. We went to the kiosk guy at the mall and he charged $40 to fix it. It's not under warranty at this point so we chose the cheaper method.
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Post by miss_lizzie on May 23, 2015 13:46:12 GMT
Thanks! I made an appointment at the Genius Bar, so we'll see how that goes. I'm still so mad at myself for dropping my phone.
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momto4kiddos
Drama Llama
Posts: 5,151
Jun 26, 2014 11:45:15 GMT
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Post by momto4kiddos on May 23, 2015 13:51:48 GMT
I don't think so. We were there the other day. The ear phone jack was broken on my son's ipad mini. They told us that it was impossible to fix and we'd have to buy a new one. It's three years old. We went to the kiosk guy at the mall and he charged $40 to fix it. It's not under warranty at this point so we chose the cheaper method. Seems like Apples method to fix anything is to replace it. We had a mini that was just out of warranty by like a month. Kept crashing, they said software or something and I had to buy another (discounted.) I often wonder if I had done the kiosk on that if they could have dealt with it? The kiosk has been a godsend for screen replacements, between my house and my parents we've replaced a few, lol. |
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Post by anxiousmom on May 23, 2015 14:04:07 GMT
My son's 5c's port thing broke. When he would plug in the charger, it wouldn't stay seated correctly and wouldn't charge.
Wonder if the kiosk people could fix that? At this point, he already has a new phone, but I could use it...
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Julie W
Drama Llama
Posts: 5,209 
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Post by Julie W on May 23, 2015 14:09:46 GMT
Yes, if you have a cracked screen, they don't fix the screen, they give you a new phone altogether.
I have dropped many iPhones. After the last time, the Sprint store guy recommended a tempered glass cover - I have dropped the phone several times since and it protects the screen (and the glass cover has yet to break).
Good luck!
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Post by miss_lizzie on May 23, 2015 14:56:08 GMT
Yes, if you have a cracked screen, they don't fix the screen, they give you a new phone altogether. I have dropped many iPhones. After the last time, the Sprint store guy recommended a tempered glass cover - I have dropped the phone several times since and it protects the screen (and the glass cover has yet to break). Good luck! Thanks for the info. I do have a tempered glass cover on it, and it still cracked. Rats! |
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Post by mommy2sandb on May 23, 2015 15:14:50 GMT
I just had my screen replaced at the Apple Store 2 weeks ago. They will do it while you wait and they will fix your current phone, not give you a new one. It was $109 to fix my iPhone 6.
Make sure your phone is backed up before you go in and beware that if you go in on the weekend it usually takes a lot longer!
My daughter broke she screen on her new 6 this last week, so I guess we'll be headed back in...:/
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Post by miss_lizzie on May 23, 2015 15:16:13 GMT
I just had my screen replaced at the Apple Store 2 weeks ago. They will do it while you wait and they will fix your current phone, not give you a new one. It was $109 to fix my iPhone 6. Make sure your phone is backed up before you go in and beware that if you go in on the weekend it usually takes a lot longer! My daughter broke she screen on her new 6 this last week, so I guess we'll be headed back in...:/ Thank you! I just don't want to have to send it away. Apparently I'm quite attached to my iPhone and don't want to not have it, even for a few days.  |
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Post by buddysmom on May 23, 2015 17:01:26 GMT
I had my screen fixed at an Apple Store in the mall a few weeks ago. I made an appointment and it took about 2.5 hours. I wandered around the mall to kill time while they fixed it.
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Post by sacteach on May 23, 2015 17:05:20 GMT
When mine cracked, they fixed it at the store. I made an appointment and it was supposed to take an hour, but took closer to two. They did NOT replace the entire phone or ship it out. If I'd come in without an appointment, it was about a 5-6 hour wait (from what I heard them tell someone that brought in the phone they had *just* dropped in the mall). It was close to $120 with tax. I could have gone to a kiosk, but it's my 6th iphone and I've never cracked a screen before and never paid for apple care, so I didn't mind paying full price to keep it under warranty. If I were always cracking them, I don't think I'd regularly pay that.
I have a tempered glass cover which did NOT crack when my phone screen cracked. And I hadn't actually dropped my phone which was weird, I have no clue why the screen cracked.
But the tempered glass cover has a replacement plan... they ship you a new one (for a small shipping fee) and you send back the old one and get a credit so you can always get a new one shipped to you. I use the Bodyguardz brand and use their advantage program to ship them back.
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Post by chrispeas on May 23, 2015 18:12:54 GMT
My friend made an apt for her sons phone to fix his broken screen. When they got there they were told the machine they use wasn't working and they gave him a whole new phone.  ? |
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Post by miss_lizzie on May 23, 2015 18:40:08 GMT
Thanks for the info. I do have a tempered glass cover on it, and it still cracked. Rats! I was going to recommend the tempered glass film as well. Since the drop still broke the screen, you might want to consider putting the phone in an Otterbox or one of these cases. Some are very affordable, less than a new screen will be if you are out of warranty. I do believe that a more protective cover is in my phone's future.  |
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