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Post by bostonmama on Jun 2, 2015 14:34:36 GMT
Say you order something and pay an additional $250 for "White Glove Delivery & Set-up." Item arrives, is assembled, and doesn't work. Delivery guys take it with them. Do you tip? In reality, the fact that it didn't work has nothing to do with tipping the delivery guys. Not their fault.
If you pay $$$ for white glove delivery and assembly, do you still tip?
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Post by littlemama on Jun 2, 2015 14:37:18 GMT
No, if I am paying a delivery fee, I do not tip, whether it's "White Glove" or not. The delivery people make a wage, the delivery fee helps cover their wage.
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Post by originalvanillabean on Jun 2, 2015 14:46:32 GMT
not usually.
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Post by anxiousmom on Jun 2, 2015 14:48:12 GMT
I'm a tipper. Even in a case with a delivery fee (because it is so rare to have something delivered without a fee) I still tip-around $10 per person.
In your case, with the item not working, I would still tip the workers and then deal with the seller for some kind of compensation on the item being defective and having to deal with the hassle of setting up a new delivery time and the time required to be home for the second set up time.
And yes, I would tip the workers the second time too.
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Post by KikiPea on Jun 2, 2015 14:48:15 GMT
No, I would not tip for the service, period, item working or not. You already paid for the service.
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Post by hennybutton on Jun 2, 2015 14:51:11 GMT
It never occurred to me to tip for delivery that I've paid for, unless it's food. I do offer bottled water, but no tips.
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Post by bostonmama on Jun 2, 2015 14:56:22 GMT
I did offer waters but did not tip. Then I felt badly afterward! We did negotiate a 10% refund on the purchase price, but will have to wait an additional 3 wks or so for a new item to be delivered. I was frustrated with the process & kind of felt like I took it out on the delivery guys by not tipping (was very pleasant with them, just felt like that in my head!).
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Post by sues on Jun 2, 2015 15:04:06 GMT
I struggle with this- because I know the delivery guys work hard and are likely not being paid well. I usually think 'it's a small thing, but a nice thing' to tip a little.
But the whole 'white glove' delivery surcharges puts me over the edge. I bought a couple of giant bookshelves from Ballard earlier this year and not only did I have to pay delivery, I had to pay a giant local delivery surcharge on top of it. Hundreds of dollars, total. The only thing that made it remotely acceptable was a coupon code that helped bring down the overall cost.
I live in a ranch style house and my bookshelves were coming LITERALLY 6-10 feet past the front door. After paying hundreds of dollars in delivery charges and having the easiest of easy delivery situations- I forced myself to keep my hands in my pockets when they were leaving.
It was hard. I felt bad. But I couldn't throw more money at the situation.
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marimoose
Pearl Clutcher
Posts: 3,282 
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Post by marimoose on Jun 2, 2015 15:11:12 GMT
No, I am paying for the service and often at a steep price so I think that I am covered. I think tipping has become overdone.
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Post by just PEAchy on Jun 2, 2015 15:37:47 GMT
No, I don't tip deliver people (except for food)
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lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,295
Location: Scotland, Scotland, Scotland
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Post by lesley on Jun 2, 2015 15:54:16 GMT
It wouldn't occur to me to tip delivery people, whether delivery was free or not. I've never heard of 'White Glove' delivery, but it sounds unnecessary!  |
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Post by sues on Jun 2, 2015 16:07:14 GMT
It wouldn't occur to me to tip delivery people, whether delivery was free or not. I've never heard of 'White Glove' delivery, but it sounds unnecessary! White glove is just what some places call it. It's usually when more is required than just dropping off an item- unpacking, positioning, haul away, assembly. It may sound unnecessary, but it isn't always optional. It's not just an indulgence. I wasn't given a choice from Ballard. The items were too big, they are too far away; they have to contract someone else to do the final delivery and whatever that entails. |
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Post by bostonmama on Jun 2, 2015 16:17:05 GMT
My husband wanted this item assembled, as there was much room for "user error". They called that option "white glove delivery"...which does sound silly!
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scrapaddie
Drama Llama
Posts: 5,090
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Post by scrapaddie on Jun 2, 2015 16:52:50 GMT
I probably would not. I have, however, offered money for moving a piece of furniture in my house while they were there.... Usually 10.00. Will help them forget they don't do that!!
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mallie
Pearl Clutcher
Posts: 3,253
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Post by mallie on Jun 2, 2015 22:18:24 GMT
No.
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Post by eebud on Jun 3, 2015 0:13:04 GMT
I don't tip for furniture delivery. I will offer water.
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Post by Woobster on Jun 3, 2015 0:14:55 GMT
I would not, and I consider myself a pretty generous tipper.
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Post by Really Red on Jun 3, 2015 3:15:36 GMT
Yes. I would be EXACTLY like you. I probably would not have tipped and then felt guilty about it. Sigh.
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