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Post by freecharlie on Jun 5, 2015 15:09:02 GMT
We recently got our oil changed at the dealer we bought our car from, about 3 weeks ago. Before we left on our trip I noticed the sensor said 33% oil life remaining. I forgot while we were on our trip to say something and it now says 24% which is to be expected as we drove over 1000 miles.
I really think the dealership did not actually change our oil.
At this point I don't want anything as I would no trust them with my car again.
Can I email the complaint or should I call? Also.Can I have extended warranty stuff done elsewhere as I don't trust these mechanics anymore?
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Post by SnowWhite on Jun 5, 2015 15:12:11 GMT
I would call and talk to the Service Manager. The problem with emailing is that, unless the Service Manager has a direct email, you have no idea who will deal with your message.
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gsquaredmom
Pearl Clutcher
Posts: 4,092
Jun 26, 2014 17:43:22 GMT
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Post by gsquaredmom on Jun 5, 2015 15:15:38 GMT
Maybe they did not reset the sensor for oil changes? Was the oil life around 33-40 percent when you took it in? How does the oil look? Worn oil is dark. What is the level? If low they may not have changed it. If normal, more likely they did.
I would call first.
Then, depending on what they say, make a decision.
Check your warranty for where and how to use it.
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Post by craftsbycarolyn on Jun 5, 2015 15:17:19 GMT
We recently got our oil changed at the dealer we bought our car from, about 3 weeks ago. Before we left on our trip I noticed the sensor said 33% oil life remaining. I forgot while we were on our trip to say something and it now says 24% which is to be expected as we drove over 1000 miles. I really think the dealership did not actually change our oil. At this point I don't want anything as I would no trust them with my car again. Can I email the complaint or should I call? Also.Can I have extended warranty stuff done elsewhere as I don't trust these mechanics anymore? They probably just forgot to reset it. Happened to my daughter just recently. |
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Post by freecharlie on Jun 5, 2015 15:20:58 GMT
We recently got our oil changed at the dealer we bought our car from, about 3 weeks ago. Before we left on our trip I noticed the sensor said 33% oil life remaining. I forgot while we were on our trip to say something and it now says 24% which is to be expected as we drove over 1000 miles. I really think the dealership did not actually change our oil. At this point I don't want anything as I would no trust them with my car again. Can I email the complaint or should I call? Also.Can I have extended warranty stuff done elsewhere as I don't trust these mechanics anymore? They probably just forgot to reset it. Happened to my daughter just recently. it isn't a rset. The sensor reads how the oil is. Our sticker says to change again when the sensor reads 18%. |
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Post by gailoh on Jun 5, 2015 15:26:49 GMT
call or go in...my hubby would go in...
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likescarrots
Pearl Clutcher
Posts: 2,879 
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Post by likescarrots on Jun 5, 2015 15:35:22 GMT
This happens to me all the time. They just forget to reset the computer. Your car manual should you how to reset it.
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Post by eebud on Jun 5, 2015 15:38:34 GMT
They probably just forgot to reset it. Happened to my daughter just recently. it isn't a rset. The sensor reads how the oil is. Our sticker says to change again when the sensor reads 18%. Are you sure about that? There are sensors that have to be reset. The monitor then uses information about how the engine is having to work to determine the life of the oil. In other words, it is not just a mileage indicator. The sensor has to be reset with every oil change or you will get a false reading. |
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Post by christine58 on Jun 5, 2015 15:41:31 GMT
It's absolutely a reset. It doesn't "read" the oil amount. It happened to me twice and I actually watched them replace and refill the oil.
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Deleted
Posts: 0
Oct 6, 2024 17:20:50 GMT
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Post by Deleted on Jun 5, 2015 15:42:54 GMT
Ours also has a sensor, but it does have to be reset when the oil is changed. We've had three cars like that - they all monitored oil life, but when it was changed, it has to be reset; the sensor doesn't automatically know it's been changed. I think that's pretty standard.
I'm another who bets they just forgot to reset it.
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keithurbanlovinpea
Pearl Clutcher
Flowing with the go...
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Post by keithurbanlovinpea on Jun 5, 2015 15:43:11 GMT
it isn't a rset. The sensor reads how the oil is. Our sticker says to change again when the sensor reads 18%. Are you sure about that? There are sensors that have to be reset. The monitor then uses information about how the engine is having to work to determine the life of the oil. In other words, it is not just a mileage indicator. The sensor has to be reset with every oil change or you will get a false reading.  DH has worked in the auto repair industry for 30 years. 99.9% of cars need to have the computer reset. The "oil life" percentage is just a reflection of the time that has passed since the computer was last reset by the mechanic. In the old days, it was a dash light that came on. Same concept... just a period of time that passed since the computer was reset to make the light go off. I actually know how to reset the oil change life on my on vehicle, but I would not expect a regular car owner to know how to do it. I would check the oil quality myself as a previous poster said, but I imagine you will find it to be fine. The computer was probably not reset, which is sloppy workmanship. Call the dealer. |
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Post by freecharlie on Jun 5, 2015 15:45:14 GMT
I will check the oil quality before I call then. Thanks kadies.
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Post by blondiec47 on Jun 5, 2015 15:47:48 GMT
My Jeep tells me when I need an oil change. Last time I went in we had an issue with the tire rotation and they forgot to re-set the sensor. I looked in my book and I re-set it myself
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likescarrots
Pearl Clutcher
Posts: 2,879
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Post by likescarrots on Jun 5, 2015 15:51:10 GMT
They probably just forgot to reset it. Happened to my daughter just recently. it isn't a rset. The sensor reads how the oil is. Our sticker says to change again when the sensor reads 18%. It is very unlikely that your car has a direct measurement oil life indicator. It is likely using an Algorithm that assumes the oil life starts at new, but it needs to be reset when the oil is changed. |
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freebird
Drama Llama
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Posts: 6,927
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Post by freebird on Jun 5, 2015 15:51:50 GMT
I will check the oil quality before I call then. Thanks kadies.
The only problem with checking the oil quality is that once it heats up, it turns darker. It'll look like used oil.
I think most dealerships really want to keep your business so they wouldn't screw you on an oil change. I'm voting a sensor. I'd ask kindly if my car has a sensor that's supposed to be reset because it's saying less than it's supposed to very soon and could they double check their records to make sure it happened? Then I'd remind them to reset it next time I came in. We work with lots of dealerships, those guys are really busy. I'm sure it was just an honest mistake.
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gsquaredmom
Pearl Clutcher
Posts: 4,092
Jun 26, 2014 17:43:22 GMT
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Post by gsquaredmom on Jun 5, 2015 16:00:19 GMT
I will check the oil quality before I call then. Thanks kadies.
The only problem with checking the oil quality is that once it heats up, it turns darker. It'll look like used oil.
I think most dealerships really want to keep your business so they wouldn't screw you on an oil change. I'm voting a sensor. I'd ask kindly if my car has a sensor that's supposed to be reset because it's saying less than it's supposed to very soon and could they double check their records to make sure it happened? Then I'd remind them to reset it next time I came in. We work with lots of dealerships, those guys are really busy. I'm sure it was just an honest mistake.
True. But oil at 3000 miles does not look the same as oil at 6000 miles or more. If it really is round 2 on the same oil, which I do not think is likely, it will look baaaad. Not a mechanic or expert, though. Just suggesting it might give OP a better idea of what happened. If it is synthetic oil, I have no idea. |
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DH has worked in the auto repair industry for 30 years. 99.9% of cars need to have the computer reset. The "oil life" percentage is just a reflection of the time that has passed since the computer was last reset by the mechanic. In the old days, it was a dash light that came on. Same concept... just a period of time that passed since the computer was reset to make the light go off. I actually know how to reset the oil change life on my on vehicle, but I would not expect a regular car owner to know how to do it.
