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Post by shamrockpea on Jun 16, 2015 15:37:59 GMT
...They will not stop charging you. Don't trust me just be smarter than me and google ancestry consumer complaints. or ancestry reviews.
I signed up and cancelled several times including days after I first signed up, keep getting charged. I know I can dispute with my credit card company but they bank on the fact that it is a hassle.
I fell for their homey, family, nice image they portray and did not realize what a horrible reputation they have.
I have only myself to blame because I never checked them out online.
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Deleted
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Aug 18, 2025 20:04:40 GMT
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Post by Deleted on Jun 16, 2015 15:39:35 GMT
I previously had a trial with them and had no problem canceling. I never incurred any charges I shouldn't have.
I have other family members who use the site and love it.
I'm sorry you had troubles with the cancellation, but calling them a scam is going a bit too far IMO. They obviously have a customer service issues they need to rectify if multiple people are having this problem, but they do provide a legitimate and valuable service that millions of people use.
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Post by mom on Jun 16, 2015 15:39:55 GMT
oh wow. I have never heard of bad things about them - but will definitely check them out if I ever need to use them!
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marimoose
Pearl Clutcher
Posts: 3,282 
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Post by marimoose on Jun 16, 2015 15:40:03 GMT
Thank you for saving me a hassle later. I know I have looked at the site, considered signing up for the free trial but was waiting until I had time to really utilize it.
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Shel
Full Member
Posts: 408
Jul 16, 2014 0:32:12 GMT
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Post by Shel on Jun 16, 2015 16:04:36 GMT
Sorry you've had that experience. We've never had any trouble with them!
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Deleted
Posts: 0
Aug 18, 2025 20:04:40 GMT
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Post by Deleted on Jun 16, 2015 16:18:16 GMT
I too never had issues with the cancellation of the free trial.
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Post by kels99 on Jun 16, 2015 16:20:08 GMT
Sort of off-topic, but I just found out that our county library system has free access to ancestry.com, so those of you who were thinking of the free trial, may want to check with your libraries first.  |
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 4,209
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Post by peppermintpatty on Jun 16, 2015 16:26:30 GMT
I have done it several times and never had any problem with them. It isn't really a scam.
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Post by shamrockpea on Jun 16, 2015 16:27:26 GMT
I had never heard bad things either but once I signed up it was a nightmare. It has been ever since. I have "cancelled" multiple times. I think it may be find until you try to cancel, then the problems start. Just google them for reviews and you will see many similar stories. Just never give them your credit card number. Once you do, you are in trouble. They have had 488 Better Business Bureau complaints in the state of Utah alone.
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Post by Prenticekid on Jun 16, 2015 16:41:34 GMT
Ancestry is not a scam. I've never heard of their "horrible reputation" either. I sign up and cancel all the time based on my schedule to have the time to use it, and have never had a problem. If I did, I would contact them about it. You don't say that you contacted Ancestry about the problem. Did you try and what was the outcome? Based on my years of experience with Ancestry, I think it could very well be a user issue. __________________________________________________________________________________________________________________ Okay, after typing that, I did what you suggested and googled Ancestry reviews. Apparently, all the major publications give them 4.5 to 5 stars --- out of 5. There was also an article about canceling, you might want to check it out. Is Ancestry.com a scam? |
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Post by lbp on Jun 16, 2015 16:48:32 GMT
Hmm I didn't have any problems at all with cancelling my free trial.
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Post by JBeans on Jun 16, 2015 16:48:43 GMT
...They will not stop charging you. Don't trust me just be smarter than me and google ancestry consumer complaints. or ancestry reviews. I signed up and cancelled several times including days after I first signed up, keep getting charged. I know I can dispute with my credit card company but they bank on the fact that it is a hassle. I fell for their homey, family, nice image they portray and did not realize what a horrible reputation they have. I have only myself to blame because I never checked them out online. I'm not sure why you are so angry. When you sign up for the trial, they make it clear that you'll will be charged if you don't cancel before the trial is over. I know when I started, I have easily cancelled and restarted my charges several times through account settings. I'm sorry you are angry or didn't realize, but you really need to be a little more diligent, read through the contract and be proactive when it comes to cancelling on time. It's not a scam. |
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Post by Karene on Jun 16, 2015 16:49:57 GMT
I didn't have any trouble cancelling my trial period. But now I just go to my library and search on their account. I can email myself the documents that I find. I don't know if this is a new feature, but it is great. Before I had to print off my findings and then pay the library 20 cents per copy.
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Post by freecharlie on Jun 16, 2015 16:52:33 GMT
...They will not stop charging you. Don't trust me just be smarter than me and google ancestry consumer complaints. or ancestry reviews. I signed up and cancelled several times including days after I first signed up, keep getting charged. I know I can dispute with my credit card company but they bank on the fact that it is a hassle. I fell for their homey, family, nice image they portray and did not realize what a horrible reputation they have. I have only myself to blame because I never checked them out online. I'm not sure why you are so angry. When you sign up for the trial, they make it clear that you'll will be charged if you don't cancel before the trial is over. I know when I started, I have easily cancelled and restarted my charges several times through account settings. I'm sorry you are angry or didn't realize, but you really need to be a little more diligent, read through the contract and be proactive when it comes to cancelling on time. It's not a scam. I think she is mad because they have charged her aftwr she tried to cancel |
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Deleted
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Aug 18, 2025 20:04:40 GMT
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Post by Deleted on Jun 16, 2015 16:57:36 GMT
I had never heard bad things either but once I signed up it was a nightmare. It has been ever since. I have "cancelled" multiple times. I think it may be find until you try to cancel, then the problems start. Just google them for reviews and you will see many similar stories. Just never give them your credit card number. Once you do, you are in trouble. They have had 488 Better Business Bureau complaints in the state of Utah alone. 488 complaints over THREE YEARS. Mostly about billing issues and mostly resolved to complainants' satisfaction. BBB still rates them A+. |
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basketdiva
Pearl Clutcher
Posts: 3,699
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Post by basketdiva on Jun 16, 2015 17:01:36 GMT
Did you call them before the trial period was up or are you trying to cancel online? Did you get the cacellation code?
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Post by katieanna on Jun 16, 2015 17:05:57 GMT
I've never tried ancestry.com but have always had it in the back of my mind to do so. I don't know whether to think this is a scam or not. In googling, I found this article concerning various sites, including ancestry.com, that promote a bogus family history book. I've also seen the ads concerning family coat of arms but never checked into it because my maiden name is not common and doubted that there was a coat of arms for that particular name. This site has various complaints about ancestry.com. I'm not sure what to believe at this point. |
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basketdiva
Pearl Clutcher
Posts: 3,699
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Post by basketdiva on Jun 16, 2015 17:27:35 GMT
As for complaints, I think youneed to consider how many satisfied customers there are vs. how many unhappy ones before making a decision.
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Deleted
Posts: 0
Aug 18, 2025 20:04:40 GMT
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Post by Deleted on Jun 16, 2015 17:35:38 GMT
They parent company has been around since 1983 and the website since 1996. They have over 2MM paid subscribers and ~1300 employees.
They are not a "scam." A poor customer service experience is very different than a scam.
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Post by lisacharlotte on Jun 16, 2015 17:39:09 GMT
I used them for a while but don't have enough information to figure out who is part of my family. Once I got to the early 1900s I didn't know who was my family and who just had same name. On my dad's side I couldn't get any info on him at all. It was an exercise in frustration since I don't have family members to ask.
So I canceled, with no problems.
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Post by disneypal on Jun 16, 2015 18:22:20 GMT
I've never known of anyone that had a problem with ancestry and canceling the free trial.
Try this. Go into Ancestry.com - select MY ACCOUNT under your username (drop down list)
Then select cancel subscription.
Try again and see if it works...couldn't hurt.
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Post by Ramona on Jun 16, 2015 18:33:06 GMT
I've never had that problem with them. Currently, a member again!
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Deleted
Posts: 0
Aug 18, 2025 20:04:40 GMT
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Post by Deleted on Jun 16, 2015 18:36:34 GMT
They are not a scam, talk about an overreaction.
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Post by leftturnonly on Jun 16, 2015 18:39:46 GMT
It's not a scam.
Call them & talk to someone.
I've never had trouble with them.
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Post by JBeans on Jun 16, 2015 19:01:03 GMT
I'm not sure why you are so angry. When you sign up for the trial, they make it clear that you'll will be charged if you don't cancel before the trial is over. I know when I started, I have easily cancelled and restarted my charges several times through account settings. I'm sorry you are angry or didn't realize, but you really need to be a little more diligent, read through the contract and be proactive when it comes to cancelling on time. It's not a scam. I think she is mad because they have charged her aftwr she tried to cancel The thing is, it isn't hard to cancel. And if you are having issues, there is a clearly marked toll free line to call where they assist you. The terms of use is there to be read. They are extremely clear that you have to cancel before your trial is up. To call it a scam is hyperbole. |
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Post by lumo on Jun 16, 2015 19:06:01 GMT
They're not a scam. They're a reputable company that's been around for years. Like others, I've used their free trial and cancelled with no issue. Sounds more like a user error issue, honestly.
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Post by femalebusiness on Jun 16, 2015 20:45:59 GMT
The problems are with the consumer for the most part. You have to cancel at least the day before your subscription/free trail is up and they give you a cancellation confirmation number. If you snooze they will indeed charge you.
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Post by maryland on Jun 16, 2015 22:13:07 GMT
Sorry you are having these issues! I hope they straighten it out for you. I haven't used them before, but thanks for the warning. If I do decide to use them, I will be very careful.
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Deleted
Posts: 0
Aug 18, 2025 20:04:40 GMT
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Post by Deleted on Jun 16, 2015 22:40:39 GMT
I've never had a problem cancelling. Now I get it for free through my church.
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Nanner
Drama Llama
Posts: 6,039
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Post by Nanner on Jun 16, 2015 23:46:18 GMT
I've done their free trial and had no problem cancelling. I've had monthly memberships for months at a time, and then cancelled with no problem. I have a membership right now and will continue to do so as I'm working on my family history.
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