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Post by Flibbertigibbet on Sept 23, 2015 14:17:54 GMT
Princess Consuela Banana Hammock is my all time favorite. I believe that name is in use here, too.
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Post by abr79 on Sept 23, 2015 14:22:09 GMT
I keep going back to the October sneak and loving it. It feels like the older SC PL kits to me from what I can see. Was going to wait until the first to buy just one month... But now I am getting worried they might sell out if a bunch more people bail after seeing the Sc sneaks. BTW- am I crazy or didn't you used to show up as Regina phalange here? Best name ever, ha ha It turned out there was a Regina Phelange here already. LOL. What a great name. Not crazy AmandaA...Regina Phelange has posted here - she has the same avatar as Flibbertigibbet. 
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Post by abr79 on Sept 23, 2015 14:23:11 GMT
Yay! SC got my extra packages. Can't wait until they send me a formal thank you! Ha ha! Like that'll happen. Ha! Riiiiight.
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Post by abr79 on Sept 23, 2015 14:25:52 GMT
What about Chanandler Bong? Man I miss that show! Then you know how we pronounce Nestle Tollhouse around here. Still cracks me up. I'm on my third 4 round of watching the series on Netflix every night in my bakery since January. And if I find it on TV before I go to bed, I'll watch it there, too. I can't get tired of it!
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Post by macaddict on Sept 23, 2015 14:30:33 GMT
Then you know how we pronounce Nestle Tollhouse around here. Still cracks me up. I'm on my third 4 round of watching the series on Netflix every night in my bakery since January. And if I find it on TV before I go to bed, I'll watch it there, too. I can't get tired of it! Friends?
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Post by abr79 on Sept 23, 2015 14:36:54 GMT
Okay...just went to their IG. Which I can see only if I am logged out of my account since they blocked me.... Either the person that used the Blockwallah stamp cannot stamp, or the stamps suck at making a good impression. How much paper or other kit items were sacrificed for them wanting to support this "mission?" These kits are not for charity!!!!! Well, from reading about the company and the stamps, they're for use with paint and to be stamped on a soft surface (unlike a traditional acrylic stamp with regular stamping ink). I mean, great company, sure....but do these stamps belong in a kit? These seem that they would be better as an add-on or shop item. But to put one in a kit where you might need something special to use (not everyone has paints if they aren't into mixed media)? It's just too specialty and just not well thought out. As usual. And, again, trying too hard.
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Deleted
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Aug 18, 2025 20:04:51 GMT
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Post by Deleted on Sept 23, 2015 14:41:27 GMT
I'm writing this on a serious note, and not because I think it's funny nor do I want to be hurtful! I have worked in medicine for over 20 years and this includes extensive experience in mental health with all ages - children, adolescents, and adults. I certainly understand the gravity of labeling or diagnosing someone whom I have never met. However, when you have observed a pattern of behaviors over this many years, some things can be inferred. I'm sharing this because I believe many of us are truly bewildered by what we've experienced at SC. For the most part, SC has had a population of customers that are loyal, intelligent, and forgiving over the years. This thread is proof that we are all feeling the craziness and trying to make sense of it. We want SC to survive and thrive - because we have loved their products and kits over the years. So I'm posting this quote from a respected psychology journal to shed some light on this situation. I'm leaving out the diagnosis, and including the portion that describes the behaviors. "...when their position has been exposed as false, arbitrary, or untenable, they will suddenly become evasive, articulate half-truths, lie (actually, as much to themselves as others), flat-out contradict themselves (and to a degree that can leave the other person gaping!), and freely rewrite history (literally--and audaciously--making things up as they go along). This is why at such times they don't seem adults so much as six-year-olds. And in fact, when others inadvertently trigger mini emotional crises in them, there's little doubt that, both cognitively and emotionally, they can regress to a maturity level of that age (or less)."Yes exactly. To me it's so blatantly obvious because, unfortunately, I've known a few IRL. These types of people use you for their own purpose then throw you away when you are not needed. I've seen this story unfold over and over again at SC. This newest round is just another chapter. It aggravates me so much that so many unsuspecting people get manipulated by AF. She is a puppet master that's for sure. It's appalling and intriguing all at once for me. I seriously wonder how SC keeps afloat with their tactics. But I guess it's because so many people fall for her games. So glad I got out as soon as I realized this.
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Post by bethquiroz on Sept 23, 2015 14:49:10 GMT
I just had to take a look at the scrapbook kit subscription prices after lizacreates mentioned that some might convert to a month-to-month. That kit is $40 choosing that option. I'm sorry but that's a crazy amount of money for what those kits include. If you're going to spend that kind of money, check out some other companies that pack their kits full of product at that price point. Or just shop at scrapbook.com or acherryontop.com and buy what you really want. That's the option I'm taking. Or Blue Moon Scrapbooking. I have shopped there for years. They are so nice. I can actually pick up the phone and talk to Scott if I have a question or a request. And they have free shipping with a $50 minimum order. I highly recommend shopping there. I've only ordered from Blue Moon once. Scott himself called me (yup, on the phone!) to tell me my order had shipped and to thank me for my business! I have never had that level of service from ANY online shopping, let alone scrapbooking companies! I was floored!
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Post by kellyv on Sept 23, 2015 14:50:12 GMT
this is probably completely off topic but whatever happened to scarlet, AF's business partner from the early, early days?
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Post by foucaultgirl on Sept 23, 2015 14:52:14 GMT
Okay...just went to their IG. Which I can see only if I am logged out of my account since they blocked me.... Either the person that used the Blockwallah stamp cannot stamp, or the stamps suck at making a good impression. How much paper or other kit items were sacrificed for them wanting to support this "mission?" These kits are not for charity!!!!! aggiebonfire00 I am actually excited about the stamp because it seems like it will work MUCH better with watercolors than either foam or acrylic/polymer stamps will ! ( My attempts to stamp with polymer stamps using watercolors have been more of a disappointing smear-y mess rather than looking artful or intentionally imprecise - I'm HOPING I'll have more success with a wooden stamp, as it seems less likely to repel water in the same way acrylic stamps do.) However, I share your apprehension about what the trade-off will be with this kit, in terms of kit contents. While I'd love to try playing with a wood stamp, and I LOVE the idea of being able to contribute to a good cause WHILE making a purchase I'd normally make, I'm also wary about what the cost of that stamp will mean for the rest of the kit. Especially since a roller stamp this month - which retails for around $4-6 - meant that we only had *8* pieces of paper in the kit, total; the stamps on the website of the manufacturer linked all seemed to be in the $12 range, which causes me to wonder if the 3 sheets of pp, plus the one piece that's featured heavily in the sneaked projects is all the paper which will be appearing in kits this month.
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Post by foucaultgirl on Sept 23, 2015 14:56:22 GMT
this is probably completely off topic but whatever happened to scarlet, AF's business partner from the early, early days? kellyv - I am curious about this, too! Not sure what happened with her, but I've noticed that she was written out of SC history in the "about us" section for quite a while. I recall, at the time she left, something was said about going to work with an Eco-company of some sort? Not sure if that's what she's doing now or not, though.
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dawnnikol
Prolific Pea
 
'A life without books is a life not lived.' Jay Kristoff
Posts: 9,460
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Sept 23, 2015 15:05:43 GMT
this is probably completely off topic but whatever happened to scarlet, AF's business partner from the early, early days? kellyv - I am curious about this, too! Not sure what happened with her, but I've noticed that she was written out of SC history in the "about us" section for quite a while. I recall, at the time she left, something was said about going to work with an Eco-company of some sort? Not sure if that's what she's doing now or not, though. Maybe AF sold her to keep the company afloat?
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Deleted
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Aug 18, 2025 20:04:51 GMT
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Post by Deleted on Sept 23, 2015 15:07:03 GMT
I'm writing this on a serious note, and not because I think it's funny nor do I want to be hurtful! I have worked in medicine for over 20 years and this includes extensive experience in mental health with all ages - children, adolescents, and adults. I certainly understand the gravity of labeling or diagnosing someone whom I have never met. However, when you have observed a pattern of behaviors over this many years, some things can be inferred. I'm sharing this because I believe many of us are truly bewildered by what we've experienced at SC. For the most part, SC has had a population of customers that are loyal, intelligent, and forgiving over the years. This thread is proof that we are all feeling the craziness and trying to make sense of it. We want SC to survive and thrive - because we have loved their products and kits over the years. So I'm posting this quote from a respected psychology journal to shed some light on this situation. I'm leaving out the diagnosis, and including the portion that describes the behaviors. "...when their position has been exposed as false, arbitrary, or untenable, they will suddenly become evasive, articulate half-truths, lie (actually, as much to themselves as others), flat-out contradict themselves (and to a degree that can leave the other person gaping!), and freely rewrite history (literally--and audaciously--making things up as they go along). This is why at such times they don't seem adults so much as six-year-olds. And in fact, when others inadvertently trigger mini emotional crises in them, there's little doubt that, both cognitively and emotionally, they can regress to a maturity level of that age (or less)." I recognize this diagnosis--ive read it all before about my ex husband.
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Post by stahija on Sept 23, 2015 15:12:28 GMT
And here I thought I'd use one of the mushroom paper clips from the last card kit on my necklace, but this is a far better idea!  Mushroom/s would be good too- to give a nod to that old management book saying about companies that keep their staff/customers in the dark and feed them on poo  Ha ha ha, good point!
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Post by foucaultgirl on Sept 23, 2015 15:20:50 GMT
I am pretty sure I have never felt the need to sing the praises of customer service for simply fixing something they totally f'd up in the first place. But if that is what makes your day, who am I to judge. I've never understood this. Ever. Thank them if they go above and beyond. But to do the basic functions of the jobs and services to the customers? We bow down? THIS is why April continues to live in a world where she believes she can do no wrong. It's her customers fault. Also, these people who post these a$$-licking posts, what are they hoping to get out of it? Free product? Even better service next time? A spot on the CT?? Why?? abr79 I've posted gushy things about CS a number of places, including SC, for a number of reasons - because I think it's a rough job, because it was genuinely great CS, or because I want to encourage a company who seems to be maKing strides in the right direction. I suspect some of the gushy posts are meant as positive feedback for the company, in hopes that enough people praising a satisfactory resolution will cause a CS shift towards better customer care. I also do think that some people may have had much worse experiences with CS in the past, so a satisfactory resolution is cause for celebration! But, I can see your point that some of those posts may be part of campaigning for a spot on the DT, or for something else, too. I have never considered that anyone might be campaigning to be on a DT, because it seems likely to backfire. This is practice/motivation is probably something I should take into consideration at times.
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Deleted
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Aug 18, 2025 20:04:51 GMT
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Post by Deleted on Sept 23, 2015 15:21:09 GMT
Then you know how we pronounce Nestle Tollhouse around here. Still cracks me up. I'm on my third 4 round of watching the series on Netflix every night in my bakery since January. And if I find it on TV before I go to bed, I'll watch it there, too. I can't get tired of it! we call my daughter channy fanny-she's a Chandler! Love me some friends! Ross--OVEN MITTS!!!
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Post by Skellinton on Sept 23, 2015 15:24:01 GMT
It turned out there was a Regina Phelange here already. LOL. What a great name. What about Chanandler Bong? Man I miss that show! That's Ms. Chanandler Bong ! 
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Post by abr79 on Sept 23, 2015 15:33:19 GMT
I'm writing this on a serious note, and not because I think it's funny nor do I want to be hurtful! I have worked in medicine for over 20 years and this includes extensive experience in mental health with all ages - children, adolescents, and adults. I certainly understand the gravity of labeling or diagnosing someone whom I have never met. However, when you have observed a pattern of behaviors over this many years, some things can be inferred. I'm sharing this because I believe many of us are truly bewildered by what we've experienced at SC. For the most part, SC has had a population of customers that are loyal, intelligent, and forgiving over the years. This thread is proof that we are all feeling the craziness and trying to make sense of it. We want SC to survive and thrive - because we have loved their products and kits over the years. So I'm posting this quote from a respected psychology journal to shed some light on this situation. I'm leaving out the diagnosis, and including the portion that describes the behaviors. "...when their position has been exposed as false, arbitrary, or untenable, they will suddenly become evasive, articulate half-truths, lie (actually, as much to themselves as others), flat-out contradict themselves (and to a degree that can leave the other person gaping!), and freely rewrite history (literally--and audaciously--making things up as they go along). This is why at such times they don't seem adults so much as six-year-olds. And in fact, when others inadvertently trigger mini emotional crises in them, there's little doubt that, both cognitively and emotionally, they can regress to a maturity level of that age (or less)."I do find this interesting...and it makes sense. I read more about this disorder and what's strange is that most people have a hard time accepting criticism initially. I think it's a natural reaction - no one wants to be told they suck. But the difference is that people with this disorder go to extreme to not accept it. Once in awhile, my hubby will point out my weak points when they become a hindrance to the function of our family (it's almost always related to cleaning - he's more like the housewife with the cleaning and I'm like the dude that would rather sit back in front of the TV and pop open a cold one). When he brings up the issues and it feels like criticism, I do get a little defensive and feel like my back is up against the wall. The difference, though, is that after a little discussion, I'm usually able to see his point and admit that I haven't been helping out as much and I apologize and make some changes (he does the same thing when I point out/criticize his weaknesses) where someone with this disorder just straight up argues, denies, lies, contradicts, etc. Just like a 6 year old. I have one and it's one of my biggest struggles with him! I can't imagine him continuing to be this way when he's an adult. Yikes. Anyway, I definitely recognize this is AF and many of her staff members (who are probably just following their boss's lead).
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kaybree
Full Member
 
Posts: 249
Jul 23, 2015 10:38:23 GMT
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Post by kaybree on Sept 23, 2015 15:38:03 GMT
From the Customer Service thread. I'm curious as to the timeline of this since so many people reported only getting the note in their box? WTG CS for doing your freaking job the way it should've been done in the first place! YAY! /golf clap Wait, what? She is grateful that she wasn't deliberately ripped off, and that makes for excellent customer service??? Jeebus.
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Post by Flibbertigibbet on Sept 23, 2015 15:39:31 GMT
I'm writing this on a serious note, and not because I think it's funny nor do I want to be hurtful! I have worked in medicine for over 20 years and this includes extensive experience in mental health with all ages - children, adolescents, and adults. I certainly understand the gravity of labeling or diagnosing someone whom I have never met. However, when you have observed a pattern of behaviors over this many years, some things can be inferred. I'm sharing this because I believe many of us are truly bewildered by what we've experienced at SC. For the most part, SC has had a population of customers that are loyal, intelligent, and forgiving over the years. This thread is proof that we are all feeling the craziness and trying to make sense of it. We want SC to survive and thrive - because we have loved their products and kits over the years. So I'm posting this quote from a respected psychology journal to shed some light on this situation. I'm leaving out the diagnosis, and including the portion that describes the behaviors. "...when their position has been exposed as false, arbitrary, or untenable, they will suddenly become evasive, articulate half-truths, lie (actually, as much to themselves as others), flat-out contradict themselves (and to a degree that can leave the other person gaping!), and freely rewrite history (literally--and audaciously--making things up as they go along). This is why at such times they don't seem adults so much as six-year-olds. And in fact, when others inadvertently trigger mini emotional crises in them, there's little doubt that, both cognitively and emotionally, they can regress to a maturity level of that age (or less)."I little while ago I had the realization that we are dealing with a personality disorder at SC. I've wondered for some time what it must be like to have them as a parent. I feel bad for the people who work there, too. Especially if they are young and won't stand up for themselves. I'm sure they don't realize how disfunctional it truly is.
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Post by abr79 on Sept 23, 2015 15:47:36 GMT
I've never understood this. Ever. Thank them if they go above and beyond. But to do the basic functions of the jobs and services to the customers? We bow down? THIS is why April continues to live in a world where she believes she can do no wrong. It's her customers fault. Also, these people who post these a$$-licking posts, what are they hoping to get out of it? Free product? Even better service next time? A spot on the CT?? Why?? abr79 I've posted gushy things about CS a number of places, including SC, for a number of reasons - because I think it's a rough job, because it was genuinely great CS, or because I want to encourage a company who seems to be maKing strides in the right direction. I suspect some of the gushy posts are meant as positive feedback for the company, in hopes that enough people praising a satisfactory resolution will cause a CS shift towards better customer care. I also do think that some people may have had much worse experiences with CS in the past, so a satisfactory resolution is cause for celebration! But, I can see your point that some of those posts may be part of campaigning for a spot on the DT, or for something else, too. I have never considered that anyone might be campaigning to be on a DT, because it seems likely to backfire. This is practice/motivation is probably something I should take into consideration at times. I can definitely see where you're coming from. And having many, many jobs in the CS world, I definitely know that it IS a rough job. However, and I guess that this is just how I was raised and the expectations that were placed on me in various jobs I've held (as well as now being a business owner), I've just never felt that gushing adulations over doing what was expected of me and what I was being paid for was neither necessary nor appropriate. Now, I go above and beyond? Yes, please, gush. But doing what I'm supposed to be doing? A simple thanks and have a nice day is sufficient. I think that's what bothers me. Nothing that some of these people are gushing about, IMO, is worthy of a gushy thank you post. Sure, maybe they are hopeful that giving positive feedback will help change for the future. But thanking them in the manner that I'm reading, for doing what they should have done without being asked? Well, it's not going to incite change...it's giving them the impression that this type of response is not only OK but that customers are totes cool with it and so they'll just keep on with handling these types of issues in this manner. And for people to be "just glad that they received their refund"? It's sad that this type of resolution warrants such high praise. That's all. Hope that makes sense. 
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scrappyesq
Pearl Clutcher
You have always been a part of the heist. You're only mad now because you don't like your cut.
Posts: 4,069
Jun 26, 2014 19:29:07 GMT
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Post by scrappyesq on Sept 23, 2015 15:57:30 GMT
DH always says you don't get a gold star for showing up and doing your job.
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Deleted
Posts: 0
Aug 18, 2025 20:04:51 GMT
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Post by Deleted on Sept 23, 2015 16:02:51 GMT
I'm writing this on a serious note, and not because I think it's funny nor do I want to be hurtful! I have worked in medicine for over 20 years and this includes extensive experience in mental health with all ages - children, adolescents, and adults. I certainly understand the gravity of labeling or diagnosing someone whom I have never met. However, when you have observed a pattern of behaviors over this many years, some things can be inferred. I'm sharing this because I believe many of us are truly bewildered by what we've experienced at SC. For the most part, SC has had a population of customers that are loyal, intelligent, and forgiving over the years. This thread is proof that we are all feeling the craziness and trying to make sense of it. We want SC to survive and thrive - because we have loved their products and kits over the years. So I'm posting this quote from a respected psychology journal to shed some light on this situation. I'm leaving out the diagnosis, and including the portion that describes the behaviors. "...when their position has been exposed as false, arbitrary, or untenable, they will suddenly become evasive, articulate half-truths, lie (actually, as much to themselves as others), flat-out contradict themselves (and to a degree that can leave the other person gaping!), and freely rewrite history (literally--and audaciously--making things up as they go along). This is why at such times they don't seem adults so much as six-year-olds. And in fact, when others inadvertently trigger mini emotional crises in them, there's little doubt that, both cognitively and emotionally, they can regress to a maturity level of that age (or less)." I recognize this diagnosis--ive read it all before about my ex husband. Wow, you are lucky to have gotten out. My FIL is NPD and whenever I see my husband showing any signs I panic a little.
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lizacreates
Pearl Clutcher
Posts: 3,919
Aug 29, 2015 2:39:19 GMT
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Post by lizacreates on Sept 23, 2015 16:17:30 GMT
Oh my God!!! They are praising SC for sending them the stuff they have bought AFTER they have to contact them because they did´t send when they were supposed to?! WTF´s wrong with these people? I HAD to comment that! Lol – that thread...and your comment was spot on! I’m not stingy with compliments if a company goes out of its way to do something nice or unexpected. But to lavishly praise a company for belatedly doing its job? No. They’ve already earned interest on customers’ money without shipping items when they should have. They’ve already earned interest on the money paid beforehand for oversold items that you would need to contact them to refund. They ought to be complimenting customers and their pocketbooks! I’m glad that SC poster got her problem fixed to her supreme delight although I’m sure others who’ve been waiting days on end for a resolution are scratching their heads at the sycophantic drivel. There’s a poster on this thread here who said she’s been waiting for her prepaid merchandise for two months and had not gotten a resolution to her problem.
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Post by abr79 on Sept 23, 2015 16:27:15 GMT
Oh my God!!! They are praising SC for sending them the stuff they have bought AFTER they have to contact them because they did´t send when they were supposed to?! WTF´s wrong with these people? I HAD to comment that! Lol – that thread...and your comment was spot on! I’m not stingy with compliments if a company goes out of its way to do something nice or unexpected. But to lavishly praise a company for belatedly doing its job? No. They’ve already earned interest on customers’ money without shipping items when they should have. They’ve already earned interest on the money paid beforehand for oversold items that you would need to contact them to refund. They ought to be complimenting customers and their pocketbooks! I’m glad that SC poster got her problem fixed to her supreme delight although I’m sure others who’ve been waiting days on end for a resolution are scratching their heads at the sycophantic drivel. There’s a poster on this thread here who said she’s been waiting for her prepaid merchandise for two months and had not gotten a resolution to her problem. That whole thread is ridiculous. I just (stupidly) read it for updates and I feel like I want to vomit. It was shipped after the deadline because she forgot to enter a coupon code and then the CS rep went ahead and honored it (even though EVERY coupon/offer email ever sent by them very clearly states that they are not responsible for forgotten or misused codes?)? Well, no wonder she's so gushy about it - she got something done for her that shouldn't have happened! And, now, it's going to cause another uprise because how many other people have forgotten to use a coupon only to be told "sorry, too bad so sad"? The inconsistencies are absolute ridiculous. Aaaand? The absolutely juvenile and unprofessional response that Kath wrote to Cabrady?? Really? "tee hee"? That's it. I'm done reading over there. I can't do it anymore. I need to get myself healthy so I can get back to scrapbooking and just forget all this ridiculous madness. They are seriously delusional over there and if people want to join in on the delusion then good for them. I don't even care anymore. It's all a moo point.
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Post by katemac on Sept 23, 2015 16:27:33 GMT
Did you see the reply on that Customer Service thread??? "It was me! Haha. I'm new-ish and when I tried to enter a discount manually for her, the system took it off auto-ship. Human alert! I'll send you a conversation if you want to know more since I'm not supposed to blab about orders. Teehee." They have time to send people conversations about other people's issues, but can't answer conversations from subcribers that are currently having issues? TEEHEE. 
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Post by katemac on Sept 23, 2015 16:28:33 GMT
haha, we posted at the same time, abr79! 
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Post by katemac on Sept 23, 2015 16:29:19 GMT
LOL @ moo point. It's a cow's opinion, it doesn't matter!
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Post by mom on Sept 23, 2015 16:32:23 GMT
Did you see the reply on that Customer Service thread??? "It was me! Haha. I'm new-ish and when I tried to enter a discount manually for her, the system took it off auto-ship. Human alert! I'll send you a conversation if you want to know more since I'm not supposed to blab about orders. Teehee." They have time to send people conversations about other people's issues, but can't answer conversations from subcribers that are currently having issues? TEEHEE.  OMG I just had screenshot that to bring it over here. I wondered if there is a way to EXCLUDE yourself from being chatted about to other people?
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Post by abr79 on Sept 23, 2015 16:35:08 GMT
LOL @ moo point. It's a cow's opinion, it doesn't matter! Right? LOL...I guess that's where I'm at right now with it all. I don't expect everyone to agree with everything I say and I don't want to sway people if they truly love SC and their products - in any of my posts over there never once did I tell people they had to listen to me or that I was trying to save them. But I just can't sit by and watch them fall for the same crap and over and over anymore. I can't.
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