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Post by gailoh on Aug 9, 2015 14:26:01 GMT
More then mad...if you use them as is then they do not need to charge you for them...period and tell them so...sorry for your loss...that woman was very disrespectful to you as well in this time of grief...shame on her...
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Post by seikashaven on Aug 9, 2015 14:30:40 GMT
I'm so sorry for your loss and so angry at how you're being treated. I would not pay a cent for that and I would let everyone in that small town know how awful you've been treated.
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MorningPerson
Pearl Clutcher
Posts: 2,543
Location: Central Pennsylvania
Jul 4, 2014 21:35:44 GMT
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Post by MorningPerson on Aug 9, 2015 14:36:47 GMT
Ha. Thanks for the validation. I slept on it and I'm still annoyed. We are in the absolute middle of nowhere in a one stoplight town - the closest 24 hour print shop is probably 100 miles away. The funeral home has no answering machine let alone an emergency number or an on call service. I got irked finally and called the funeral director at home (I found him in the phone book). I guess it's his wife who makes the cards. She argued with us that no, that was the correct spelling (what) the way we gave it to her (sorry, got that email in my outbox so try again) and that nobody pays any attention to that stuff anyway (I literally cannot even). Oh, and it's her husbands birthday so they are on their way out to celebrate and can't really fix it today (sorry the funeral I'm paying you for is interfering with your celebration). God help me today. No way! I'm pissed FOR you!
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Post by Spongemom Scrappants on Aug 9, 2015 15:01:39 GMT
I thought it was bad enough that they made so many mistakes, but the information in your second post is just incredible. That is unconscionable that she would try to blow you off that way. A sincere apology and effort to fix it would have been the appropriate response. What she did is completely unacceptable. Do not let them off the hook for this.
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moodyblue
Drama Llama
Posts: 6,254
Location: Western Illinois
Site Supporter
Jun 26, 2014 21:07:23 GMT
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Post by moodyblue on Aug 9, 2015 15:04:43 GMT
I hope they get things fixed before the services. There is no excuse for the way she responded to you and you should definitely follow up on that.
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Post by annabella on Aug 9, 2015 15:09:36 GMT
I'd ask for a 20% discount off the entire funeral package due to her mistake, unprofessionalism, and the stress she created for you during this time. Otherwise you will be happy to contact your local paper about this and leave a review online about their parlor.
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Post by jamh on Aug 9, 2015 15:24:57 GMT
...and I thought we had it bad when the funeral home provided the incorrect Social Security number for my mother-in-law's death certificate. She passed away in February, and my dh has just now received a corrected official death certificate!
OP: I would file a complaint with your state's attorney general about this. Totally unacceptable!
jamh
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Post by cannmom on Aug 9, 2015 15:45:44 GMT
That's ridiculous! I would make sure everyone knows how disrespectful they were. You don't treat people like that. If they don't fix things to you shouldn't not have to pay for those cards. I can't believe she argued with you.
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Post by RiverIsis on Aug 9, 2015 16:08:36 GMT
So the funeral home has a monopoly and Mrs Married-A-Funeral-Director knows it. Yeah, State Attorney General's Office and local media. Also push for the money off.
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Post by femalebusiness on Aug 9, 2015 16:19:44 GMT
As a genealogist this would irritate me to no end. I think about the wrong path this will send any future genealogist down and I cringe.
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happymomma
Pearl Clutcher
Posts: 4,078
Aug 6, 2014 23:57:56 GMT
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Post by happymomma on Aug 9, 2015 16:28:22 GMT
Her lie that that is how they received the name is ridiculous. I'd have asked her which of the FOUR incorrect spellings did they receive? Because even though that is a lie, they still have THREE others to accept the blame for. I am so sorry you are having to deal with this. I would absolutely spread the word to the entire town if I could. I might even contact her again and tell her that I would be filing a complaint with the BBB and any governing board of funeral directors (if such a thing exists) unless this issue was fixed NOW.
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valleyview
Pearl Clutcher
Posts: 2,816
Jun 27, 2014 18:41:26 GMT
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Post by valleyview on Aug 9, 2015 16:33:12 GMT
I am so sorry for the added stress to a funeral. Hoping your day goes better than expected. Hold it together today, and let loose on them tomorrow.
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Post by gramasue on Aug 9, 2015 16:43:31 GMT
What a terrible way to treat you. I am so sorry. For your loss and for the added stress and aggravation that they have caused you. I would definitely follow up on this.
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Post by lucyg on Aug 9, 2015 16:44:17 GMT
I would be annoyed, too. I like chaosisapony's suggestion of printing labels with the correct spelling if possible. It IS very last minute now. Also, my experience with funeral homes is that you can reach them around the clock. I've seen them come out in the middle of the night to pick up someone who died at home after a long illness, so there was no issue with an autopsy or anything. The body was released to the family right away by police/doctor and they called the funeral home. So there should be an after-hours number to call. I know this is all moot at this point and I didn't read all of the other responses. Mostly I just didn't want to read and run. I'm sorry for your losses this past week. ETA okay, I just saw your subsequent post and now I'm pea livid on your behalf. I would make those assholes pay you back every penny for whatever they charged for the wrong stuff. I'd be so mad, I would be willing to go to small claims court over it. Make a mistake on my stuff and apologize for it, okay, I can get over it. Double down and tell me I was wrong ... no. Just NO. Don't even go there.
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Post by scrapperal on Aug 9, 2015 16:47:33 GMT
I'm so sorry for your loss and the added stress of the misspellings and then the added stress of the Bitch. She probably reacted badly because she couldn't believe that someone would have the smarts and audacity to find her in the phone book and call her out on her mistakes (pun not intended).
I hope they can still fix the mistake and give your family an apology and a refund!
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wellway
Prolific Pea
Posts: 9,022
Jun 25, 2014 20:50:09 GMT
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Post by wellway on Aug 9, 2015 17:13:57 GMT
Firstly, I am sorry for your loss.
Secondly, it is important that these details are correct so I'll validate you.
2nd update - OMG, I'm not sure what I would do but it's quite likely I would turn up at the celebration and inform the husband of the conversation you had with his wife. Any businessman worth his salt would realise the impact the disservice would have on his business and should sort it out right away. I won't hand them out and I won't pay for them.
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Post by RiverIsis on Aug 9, 2015 17:42:20 GMT
Her lie that that is how they received the name is ridiculous. I'd have asked her which of the FOUR incorrect spellings did they receive? Because even though that is a lie, they still have THREE others to accept the blame for. I am so sorry you are having to deal with this. I would absolutely spread the word to the entire town if I could. I might even contact her again and tell her that I would be filing a complaint with the BBB and any governing board of funeral directors (if such a thing exists) unless this issue was fixed NOW. There should be a state board as part of the state government that licenses funeral directors.
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Post by RiverIsis on Aug 9, 2015 17:48:17 GMT
For anyone's reference in the future, you can use any funeral home you want to perform a service in your state (they need to be licensed in your state) so don't think you have to put up with this sort of BS from a local one. I know it is too late for the OP but just wanted that info out there. Either the local funeral home will let you use their facilities for a fee or something else can be worked out, church, civic center, school gym (yes our community has had multiple funeral visitations in the local school gym) etc. And honestly if you are just going to have a cremation, call around and get the best deal and work it out from there.
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happymomma
Pearl Clutcher
Posts: 4,078
Aug 6, 2014 23:57:56 GMT
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Post by happymomma on Aug 9, 2015 19:35:06 GMT
Firstly, I am sorry for your loss. Secondly, it is important that these details are correct so I'll validate you. 2nd update - OMG, I'm not sure what I would do but it's quite likely I would turn up at the celebration and inform the husband of the conversation you had with his wife. Any businessman worth his salt would realise the impact the disservice would have on his business and should sort it out right away. I won't hand them out and I won't pay for them. Be sure to keep a sample of each item printed in error, in case you decide to pursue this if you don't get satisfaction.
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Post by cajeanne on Aug 9, 2015 19:49:39 GMT
After reading your update I am pea livid for you! I wouldn't let this go. She was downright rude and lied to you. What a jerk.
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Post by txdancermom on Aug 9, 2015 20:25:22 GMT
Ha. Thanks for the validation. I slept on it and I'm still annoyed. We are in the absolute middle of nowhere in a one stoplight town - the closest 24 hour print shop is probably 100 miles away. The funeral home has no answering machine let alone an emergency number or an on call service. I got irked finally and called the funeral director at home (I found him in the phone book). I guess it's his wife who makes the cards. She argued with us that no, that was the correct spelling (what) the way we gave it to her (sorry, got that email in my outbox so try again) and that nobody pays any attention to that stuff anyway (I literally cannot even). Oh, and it's her husbands birthday so they are on their way out to celebrate and can't really fix it today (sorry the funeral I'm paying you for is interfering with your celebration). God help me today. OMG! I can't believe that is what she told you! I hope that you got the cards corrected, or are getting a refund from them for the inconvenience/error.
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Post by TeuchterPea on Aug 9, 2015 20:39:07 GMT
I would be very upset. It is disrespectful. My mum was arranging her brother's funeral. the Undertakers put the announcement in the paper that she was his beloved WIFE. 6 years later Mum is still upset by it.
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Post by eventhinker on Aug 9, 2015 21:34:03 GMT
If possible ... Call the next nearest funeral director. Explain the situation. They may be willing to print the cards and deliver as a courtesy just to show they are the better businessmen.
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Post by anonrefugee on Aug 9, 2015 22:47:57 GMT
I'm with you about being Pea- Livid. But I'm telling you this on the slightest chance it helps ease the situation. The last name was misspelled on either my Grand or Great Grandmothers' funeral programs. We have extremely easy last names, so people have a tendency to "fancy" them up by adding extra letters. I'm telling you this, because the services were so nice I don't remember which G-Ma it was. I'd have to get out my keepsake stuff to know. But at least the day wasn't marred by the mistake. There was a little head shaking by those that noticed but NONE of it was reflected on my family. Both sides have been buried there since about 1900, it's not like they couldn't find a previous client. I'd think that would really carry weight in a small town- direct any embarrassment to the Funeral Home's lack of concern and service.
I am sorry this is causing more stress at this time. Especially since it's easily fixed. I hope the birthday boy has a change of heart and makes it right!
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Post by annabella on Aug 11, 2015 14:50:34 GMT
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Post by moveablefeast on Aug 11, 2015 20:23:32 GMT
So we found the funeral director in the phone book and called him at home. They fixed it half an hour before the memorial service started. But... Everything else was so beautiful and the church was so kind and welcoming. They served us an amazing lunch and put together a really beautiful service and showed us how much they loved him. So all our annoyance just disappeared. It was really lovely.
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Post by annabella on Aug 11, 2015 20:56:32 GMT
I'm glad everything went smoothly! Was this the same funeral director you called before?
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freebird
Drama Llama
'cause I'm free as a bird now
Posts: 6,927
Jun 25, 2014 20:06:48 GMT
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Post by freebird on Aug 11, 2015 20:58:40 GMT
If it were my funeral, I'd want it spelled right.
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Post by deep on Aug 11, 2015 21:32:33 GMT
I'm glad to hear it worked out in the end. Sorry for your loss. Hugs to your family
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Post by anonrefugee on Aug 11, 2015 21:38:46 GMT
Nice update, glad things were lovely despite the hassle.
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