Just T
Drama Llama
Posts: 5,812 
|
Post by Just T on Aug 10, 2015 20:55:45 GMT
Yesterday, I took my 17 daughter shopping at one of her favorite stores. She shops there all the time, and she/I know the return policy, and they tell you their return policy before they start ringing anything up. Basically, you have a certain number of days to return items, with a receipt, but all you get is store credit, no cash back.
I bought her a bunch of different things, and as we were on our way out of the store, I took the receipt out of the bag to put in my purse, and I noticed the last item that was rang up was the wrong price. It was a shirt that was originally $22.90, but that was marked out with a black marker, and $14.00 was handwritten on the tag. The shirt rang up at $22.90. So I went right back to the register to let the cashier know it had rang up wrong. Well, they wouldn't give me the money back as a credit on my card, only a store credit. Even though it was their mistake. The cashier said their register has no way to give cash back.
I took the store credit as I really had no other choice, but what a crock. They made a mistake and still couldn't give me the difference back? What a stupid system. |
|
freebird
Drama Llama
'cause I'm free as a bird now
Posts: 6,927
|
Post by freebird on Aug 10, 2015 20:57:21 GMT
I'd call back and get a manager, and if they still refused the cash back, I'd probably go corporate... and if that failed, I'd slam them hard on social media.
|
|
georgiapea
Drama Llama
Posts: 6,846
|
Post by georgiapea on Aug 10, 2015 20:59:59 GMT
Couldn't they have voided the sale and started over?
|
|
|
|
Post by anniefb on Aug 10, 2015 21:02:23 GMT
That's ridiculous. They should have refunded your card, no questions.
|
|
scrappert
Prolific Pea
RefuPea #2956
Posts: 7,960
Location: Milwaukee, WI area
Jul 11, 2014 21:20:09 GMT
|
Post by scrappert on Aug 10, 2015 21:11:05 GMT
Yes, they could have voided the whole sale and started over.
|
|
|
|
Post by nurseypants on Aug 10, 2015 21:21:50 GMT
I might consider disputing the charge with the cc company.
|
|
Gravity
Pearl Clutcher
Posts: 3,233
Jun 27, 2014 0:29:55 GMT
|
Post by Gravity on Aug 10, 2015 21:23:43 GMT
That would no longer be one of my favorite stores. They would permanently lose me as a customer.
|
|
|
|
Post by anxiousmom on Aug 10, 2015 21:25:55 GMT
Gosh, that's crazy! I just ran to Publix and forgot to use a coupon. Even though it was after the completion of the transaction, the cashier took my coupon and handed me my dollar with a smile and a "no worries!" I can't believe that they wouldn't refund you the difference-what store was it? I would like to make sure that if I ever shop there I know what I am getting into!
|
|
Deleted
Posts: 0
Oct 6, 2024 12:25:27 GMT
|
Post by Deleted on Aug 10, 2015 21:36:41 GMT
It is possible that they have their POS system security set to where it is unable to do any types of refunds other than store credits once the sale is complete to keep from employees stealing by changing prices and consumers stealing and bringing back items that they didn't buy in the first place. Unfortunately stealing and shoplifting are a very large problem with most stores and the level of employee they can hire at the wages they can afford to pay is not one that can allow for the authority to make the change.
I would probably call and check the policy with the corporate office and then be absolutely careful every time in the future that I shopped there to make sure prices are correct before I pay.
eta: I also know that a refund to a CC can cost much more than the original CC transaction cost even if it is only a small percent of the purchase because of CC transaction fees. |
|
Deleted
Posts: 0
Oct 6, 2024 12:25:27 GMT
|
Post by Deleted on Aug 10, 2015 21:42:27 GMT
Here's the thing, though. You weren't making a return, so the return policy is a moot point. They were correcting an overcharge. I'm afraid I would have been "that customer" if it were me.
|
|
|
|
Post by papersilly on Aug 10, 2015 21:45:54 GMT
I don't know which store you were in but that sounds like something Forever 21 would do.
|
|
smartypants71
Drama Llama
Posts: 5,816
Location: Houston, TX
|
Post by smartypants71 on Aug 10, 2015 21:51:05 GMT
Yeah, I'd be pretty mad. I definitely wouldn't be shopping there again if they didn't make it right.
|
|
momto4kiddos
Drama Llama
Posts: 5,153
Jun 26, 2014 11:45:15 GMT
|
Post by momto4kiddos on Aug 10, 2015 21:52:18 GMT
I don't know which store you were in but that sounds like something Forever 21 would do. I was thinking the exact same thing, it's likely Forever 21. |
|
happymomma
Pearl Clutcher
Posts: 4,078
|
Post by happymomma on Aug 10, 2015 21:54:15 GMT
I realize it's a done deal now, but would the scanner laws apply to this situation? Admittedly, I am not sure what the entire wording of that law consists of or even if it is a law everywhere.
I do know that it is here in Michigan and "If the item does not scan correctly, the consumer gets the difference between the price displayed and the price charged, multiplied by 10. The minimum is $1.00 and the maximum is $5.00."
Like I said, I am not sure if this would be considered a covered error or not, but it goes to the point of not having to take a store credit for an overcharge.
|
|
|
|
Post by leslie132 on Aug 10, 2015 22:00:06 GMT
I have worked retail since I was 16 to when I stopped working to be a SAHM. I had been a manager for 15 years.
There is no way in hell what they gave you is right. Here is the problem...... It happened yesterday. The store level won't be able to void now and adjust due to it being a new "POS" day.
You need to think of what you want..... My options would be either a gift card to the store (another one separate from what your daughter already has)......or a flat out adjustment of the purchase.
You need to call TODAY for a DM phone number. You ask her/him to explain their return policy. You then ask him to explain what they do when it is an error on the staffs part and an adjustment needs to be made. I HIGHLY DOUBT HE SAYS YOU GET A STORE CREDIT. I think the sales clerk was NOT TRAINED!! Explain your story. You tell them that you expect their home office to adjust their "sales" and to send you a refund check for that incorrect amount. Or that, while they did give you the amount back that they overcharged you they didn't take into consideration that now you will need to be inconvenienced to stop back and shop again. They need to offer you something as a reward for this hassle.
There is no need to be nasty. Just nice and to the point! They may void out the credit you have, but with the hassle I would think they let it ride!
If they don't I would be tempted to call the cc company and stop payment. Explain that there is a dispute!
|
|
|
|
Post by papersilly on Aug 10, 2015 22:18:41 GMT
I don't know which store you were in but that sounds like something Forever 21 would do. I was thinking the exact same thing, it's likely Forever 21. it only needed to happen to me once before I quit shopping there for gifts for my nieces. I was really surprised that a big chain like that has that kind of policy. and yet they do and they get away with it. |
|
Nicole in TX
Pearl Clutcher
Posts: 2,951
|
Post by Nicole in TX on Aug 10, 2015 22:25:42 GMT
You contact the attorney general of your state.
It always cracks me up when the cashier tells you something can't be done. Yes, it can, call over the manager and they will find a way to fix it.
The cashier at Kohl's freaked out on me last week that my coupon 'wasn't scanning!" I said that is fine, explained what I bought, and asked her to call over a manager. After repeated stating that I must not 'have met the terms of coupon' quite loudly, she finally entered it by hand.
I in no way made a scene, just asked her to call over a manager.
|
|
marimoose
Pearl Clutcher
Posts: 3,282
|
Post by marimoose on Aug 10, 2015 22:36:39 GMT
I have worked retail since I was 16 to when I stopped working to be a SAHM. I had been a manager for 15 years. There is no way in hell what they gave you is right. Here is the problem...... It happened yesterday. The store level won't be able to void now and adjust due to it being a new "POS" day. You need to think of what you want..... My options would be either a gift card to the store (another one separate from what your daughter already has)......or a flat out adjustment of the purchase. You need to call TODAY for a DM phone number. You ask her/him to explain their return policy. You then ask him to explain what they do when it is an error on the staffs part and an adjustment needs to be made. I HIGHLY DOUBT HE SAYS YOU GET A STORE CREDIT. I think the sales clerk was NOT TRAINED!! Explain your story. You tell them that you expect their home office to adjust their "sales" and to send you a refund check for that incorrect amount. Or that, while they did give you the amount back that they overcharged you they didn't take into consideration that now you will need to be inconvenienced to stop back and shop again. They need to offer you something as a reward for this hassle. There is no need to be nasty. Just nice and to the point! They may void out the credit you have, but with the hassle I would think they let it ride! If they don't I would be tempted to call the cc company and stop payment. Explain that there is a dispute! This was handled all wrong, no matter what their return policy is. I would definitely be calling for the DM and I am sure he/she will resolves it AND hopefully gets a little more training updates for that cashier. I have had a similar situation and politely became that customer who refused to accept a less than acceptable response |
|
julieb
Pearl Clutcher
Posts: 2,845
|
Post by julieb on Aug 10, 2015 22:58:42 GMT
I would have exploded.  |
|
quiltz
Drama Llama
Posts: 6,840
Location: CANADA
Jun 29, 2014 16:13:28 GMT
|
Post by quiltz on Aug 10, 2015 23:05:25 GMT
I would have exploded. For a bit over $8.00? At a store that you shop at frequently? I save my wrath for something that is a higher ticket item and worth my time & energy to ensure a successful result.
Consider it a pre-payment on your next purchase.
|
|
|
|
Post by doesitmatter on Aug 10, 2015 23:11:58 GMT
It sounds the cashier just didn't know how to process a partial cash refund/ credit card since their normal policy is to give store credit. Might be a good idea to let the manager know what happened so she can train the employees in this area if necessary. I wouldn't get crazy as suggested in this thread  |
|
GiantsFan
Prolific Pea
Posts: 8,456
Site Supporter
Jun 27, 2014 14:44:56 GMT
|
Post by GiantsFan on Aug 10, 2015 23:12:36 GMT
It definitely wasn't a return. It was an overcharge. I would've asked to speak to a manager, then the district manager.
But really if it's one of your daughters favorite stores and it's less than $10 I probably wouldn't raise a fuss (or explode).
|
|
|
|
Post by doesitmatter on Aug 10, 2015 23:12:25 GMT
I would have exploded. For a bit over $8.00? At a store that you shop at frequently? I save my wrath for something that is a higher ticket item and worth my time & energy to ensure a successful result.
Consider it a pre-payment on your next purchase.
^ that. I think I'd hate to wait on a pea - ever - in any cirumstance at this point. |
|
|
|
Post by bluepoprocks on Aug 10, 2015 23:39:47 GMT
For a bit over $8.00? At a store that you shop at frequently? I save my wrath for something that is a higher ticket item and worth my time & energy to ensure a successful result.
Consider it a pre-payment on your next purchase.
I'm glad I wasn't the only one thinking some of these responses were a little extreme for a difference of a little over $8.00. |
|
|
|
Post by padresfan619 on Aug 10, 2015 23:41:58 GMT
If it was Forever 21 I would have just bought a necklace or a pair of sunglasses to make up the difference.
|
|
|
|
Post by papercrafteradvocate on Aug 10, 2015 23:45:48 GMT
Hobby lobby did that to my friend once---rang up her purchase which about half the items were 50% off but the cashier rang them up full price.
Friend wrote check and then noticed the error. Cashier told her to go to the service cashier who then refused to cancel the sale and re-ring; they would only refund via HL gift card because "they don't allow a refund on a check until after 2 weeks" even though it was the cashiers fault!!!
|
|
marimoose
Pearl Clutcher
Posts: 3,282
|
Post by marimoose on Aug 10, 2015 23:52:36 GMT
I would have exploded. For a bit over $8.00? At a store that you shop at frequently? I save my wrath for something that is a higher ticket item and worth my time & energy to ensure a successful result.
Consider it a pre-payment on your next purchase.
I might agree that it could be a prepayment but the downside to this is you need to keep track of the gift card or piece of paper with your credit. If that gets lost then you are out your money altogether. I would be wanting my overcharge refunded so i had nothing to think about once I left the store. |
|
ComplicatedLady
Pearl Clutcher
Posts: 3,083
Location: Valley of the Sun
|
Post by ComplicatedLady on Aug 10, 2015 23:55:48 GMT
I think the situation is a little weird, but I'd probably take the gift card/store credit and give it to my dd. I'm sure she'd spend it and it would all come out even in the end.
It's not worth screaming and fussing over--at least not to me.
|
|
|
|
Post by leslie132 on Aug 11, 2015 1:04:07 GMT
I get what everyone is saying about it only being $8.00. That amount doesn't get me upset. To me ( and this is just my household) I don't think that is a big loss. What gets me (TALKING IN CAPS  is that it isn't just one person. If it rung up for her, it will ring up for everyone. So if 10 customers bought the same thing and did (or didn't ) catch that mistake that is $80 in an error. I wont be silly enough to think only one item is ringing up incorrectly. So that company is making a decent amount on overcharge. And if they are training employees to give a store credit back, they are still retaining the error. It's a win for them all the way around. That is why I said to ask what the policy is. Have the DM explain it. I hope it was a clerks mistake instead of correct procedure. And for overreacting. Years ago, I had a father come back to my store for a price adjustment. The item they bought was on a 50% off rack. Their item, when you did the math, was only at 48%. I think I adjusted him .16 cents!!!!! It was some low low adjustment. ( Thats why I LOVE retail  ?) |
|
Deleted
Posts: 0
Oct 6, 2024 12:25:27 GMT
|
Post by Deleted on Aug 11, 2015 1:08:36 GMT
I can't do that either. I would have to give you store credit (if the owner were in the store). However, on a day when the manager ISN'T in AND the owner isn't in, I would be on the phone with her in 2 seconds flat and have her walk through with me how to refund your credit card the difference. (I have had to refund something and we don't do refunds but this had to be refunded for a specific reason).
Trust me, it can be done. Our computer doesn't let you do it, but it can.be.done. There are ways to circumvent the POS (point of sale) program on the computer. I just don't know how to do it. She does.
|
|
Time to get off the internet!
is that it isn't just one person. If it rung up for her, it will ring up for everyone. So if 10 customers bought the same thing and did (or didn't ) catch that mistake that is $80 in an error. I wont be silly enough to think only one item is ringing up incorrectly. So that company is making a decent amount on overcharge. And if they are training employees to give a store credit back, they are still retaining the error. It's a win for them all the way around. That is why I said to ask what the policy is. Have the DM explain it. I hope it was a clerks mistake instead of correct procedure.
?)