scrappington
Pearl Clutcher
in Canada
Posts: 3,139 
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Post by scrappington on Aug 16, 2015 22:01:35 GMT
Any experiences ? I just emailed them regarding my Becky Higgins brand fuse tool. My perforated tip is just not working.
So hoping they have good service
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kitbop
Pearl Clutcher
Posts: 4,383
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Post by kitbop on Aug 16, 2015 22:52:10 GMT
I had no trouble with them when I got a faulty set of thickers from 2peas (there were 2 front pages, no letters r-z). Very quickly they sent me a replacement, and didn't ask for any "proof" or "returns" of the faulty set (like MM did to me, and WRMK too).
Kirsten
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139
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Post by scrappington on Aug 16, 2015 23:49:06 GMT
Thanks for the input. I will update when I get a response.
I had amazing customer service with mm.
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Deleted
Posts: 0
May 5, 2024 20:52:54 GMT
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Post by Deleted on Aug 17, 2015 0:23:02 GMT
I've always had excellent, reliable, and friendly customer service from American Crafts!
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139
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Post by scrappington on Sept 5, 2015 11:47:04 GMT
American crafts responded quickly and I received my replacement part. Really happy.
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tleaw
Junior Member
Posts: 94
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Post by tleaw on Sept 5, 2015 22:29:51 GMT
Nice service! I have dealt with them a couple of times. The first time they didn't get back to me. I think the message got lost or something because they were really nice and helpful with my "issues".  |
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