Post by mommaho on Sept 2, 2015 21:51:40 GMT
My mother is 85 years old. She decided it was time to (finally) upgrade to new flatscreen TVs in her kitchen and living room. We get her all set up and the current cable box she has doesn't have an HDMi slot. Ok, easy enough fix, or so I thought! I got on chat with a customer service rep who seemed confident that he could take care of the situation by upgrading both the boxes. I used my mother's name and her phone number for the service. They asked for an alternate phone # to contact just in case so I gave them my home #. They were scheduled to be at Mom's between 10 - 11 this morning. At 1 I get a call from Mom, they haven't called or come yet, what do I do. I told her to call the 800 # and give them her work order # I was given in the chat session. After about 20 minutes on the phone they rep tells her there must have been a mistake because we showed up for service and no one was home. She told them she was there and no on had called or come to the door. They rescheduled the appt. for between 6 -7 this evening. I get home to find a hang tag on my door from the cable company saying they missed us please call to reschedule. There were also 2 messages on the phone, the first was a hang-up and the second was the same # saying this is the third attempt to contact you regarding your service, please call us to reschedule.
SERIOUSLY!!!!!
They used my alternate # as the address when I gave them her home # and name for service. I didn't give them my name or address.
Mom just called and said they had called asking what the problem was with her service as a tech was on the way. Mom told them the whole story, said she wanted the boxes replaced so the HDMi cables could be used and Leo (the chat tech I talked with) said it could be done. My mom, who usually is very prim told me that if they don't get it right she is going to take the changer to the tech and put it where the sun don't shine! OMG! I couldn't laugh because she was so serious! I told her that is wasn't the techs fault, it was the customer service person who didn't get the info entered properly so just be nice.
She said she would try but she wasn't very happy about it at all!
I'm sure I'll get a call back after the tech finishes . . . . oh boy!
And by the way - it is Time Warner
SERIOUSLY!!!!!
They used my alternate # as the address when I gave them her home # and name for service. I didn't give them my name or address.
Mom just called and said they had called asking what the problem was with her service as a tech was on the way. Mom told them the whole story, said she wanted the boxes replaced so the HDMi cables could be used and Leo (the chat tech I talked with) said it could be done. My mom, who usually is very prim told me that if they don't get it right she is going to take the changer to the tech and put it where the sun don't shine! OMG! I couldn't laugh because she was so serious! I told her that is wasn't the techs fault, it was the customer service person who didn't get the info entered properly so just be nice.
She said she would try but she wasn't very happy about it at all!
I'm sure I'll get a call back after the tech finishes . . . . oh boy!
And by the way - it is Time Warner
