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Post by Delta Dawn on Sept 25, 2015 21:27:24 GMT
Hi I have a Fitbit problem here. I will try to explain it the best I can. I have a computer bit that fits into a USB port that I guess links the Fitbit to the computer. The plastic case on the bit has fallen off in the night last night and I don't know where it is anymore. The Fitbit itself is <6 months old. I bought it from SportCheck and I know I don't have the bill any longer. Will the chip in the computer still work? I am trying to charge the band now (Fitbit Charge HR) and this should take a while.
I wonder how I should proceed. This has never happened to me before (the first Fitbit charger didn't work so they had to send me a new one and the first Fitbit broke in half but other than that no problems at all).
I can take a picture of the computer chip if that would help.
Ideas?
Edited to add:
I talked to Fitbit and they are sending me a new one. No questions asked other than my name, address, phone no and email.
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Post by gmcwife1 on Sept 25, 2015 22:20:52 GMT
Go to the fitbit community message board or call fitbit and they can help you. I don't have an HR Charge, just a flex so I have a different set up.
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Gravity
Pearl Clutcher
Posts: 3,230
Jun 27, 2014 0:29:55 GMT
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Post by Gravity on Sept 25, 2015 22:44:39 GMT
Fitbit has excellent customer service. Contact them for help.
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Post by Delta Dawn on Sept 25, 2015 22:58:33 GMT
Ok will do. I just wondered if this had happened to anyone else. It was fine yesterday and the plastic is gone now! Weird...
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Post by vjlau on Sept 26, 2015 6:04:17 GMT
Definitely contact their customer service.
Mine broke last year - I can't remember the name of the one I had, but it clipped on to my bra.
The battery closure on the back chipped, and wouldn't stay on. I was so sad!
I contacted CS for fitbit to see if I could buy a new battery cover on it's own. They said no, but send them a pic of the broken one.
I did, and two days later - they send me a brand new one free! I was so impressed, I'm a fitbit lover for life!
I recently upgraded to the chargeHR and I love it.
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Post by evnimom on Sept 26, 2015 11:14:26 GMT
I was using a broken dongle for a while. Contact CS and they will get one out to you very quickly. They are great that way.
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Post by Linda on Sept 26, 2015 13:28:35 GMT
agreeing with everyone else - contact Fitbit and they'll fix the problem. I've had several issues with my fitbit (bought Dec 31st) and at this point, none of the pieces are the original ones I bought...fitbit has replaced each and every part over the past 6 months.
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Post by Blind Squirrel on Sept 26, 2015 13:55:08 GMT
I agree with the others, their CS is superb.
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scorpeao
Pearl Clutcher
Posts: 4,521
Location: NorCal USA
Jun 25, 2014 21:04:54 GMT
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Post by scorpeao on Sept 26, 2015 15:02:46 GMT
I was using a broken dongle for a while. Contact CS and they will get one out to you very quickly. They are great that way. Sounds painful  the 12 year boy in my head giggles every time someone refers to their dongle. |
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Post by Delta Dawn on Sept 26, 2015 15:05:44 GMT
I was using a broken dongle for a while. Contact CS and they will get one out to you very quickly. They are great that way. Sounds painful the 12 year boy in my head giggles every time someone refers to their dongle. (To be honest I thought that was what a dongle was...) |
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GiantsFan
Prolific Pea
Posts: 8,298
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Sept 26, 2015 15:38:20 GMT
Good update. I've had to call or email Fitbit a few times. Always great customer service.
And I can't say the word 'dongle' with out a giggle either!
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Post by Linda on Sept 26, 2015 16:37:11 GMT
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scorpeao
Pearl Clutcher
Posts: 4,521
Location: NorCal USA
Jun 25, 2014 21:04:54 GMT
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Post by scorpeao on Sept 26, 2015 17:59:38 GMT
That was pretty funny! Eggs box took a minute, and I'll admit I didn't get the orange reference. |
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Post by Linda on Sept 26, 2015 20:41:41 GMT
That was pretty funny! Eggs box took a minute, and I'll admit I didn't get the orange reference. Orange was an internet and mobile provider (now defunct) in the UK |
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Post by Delta Dawn on Sept 26, 2015 21:02:52 GMT
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Post by magenta on Sept 27, 2015 5:20:43 GMT
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the 12 year boy in my head giggles every time someone refers to their dongle. 
