Post by flute4peace on Dec 7, 2015 15:52:20 GMT
Our corporate office is looking into it but we still don't know what happened.
Holy smokes! At the center where I worked, pick-ups were the #1 priority, and if a driver missed making it back in time heads would roll. I can't even imagine a pick-up being missed two days in a row. Yikes!
Many times, that's the reason that packages are redirected for delivery the next day - the driver was loaded too heavy, got caught in road construction, was delayed in some way and they absolutely HAVE to make it back with pick-ups, so some deliveries just had to wait.
We were a very small center, about 30 drivers, and even with that it was complicated. Driver's routes can be different every day, depending on how many stops they have to make. UPS has a team that goes around and rides with drivers, times each stop, and calculates how many stops they can squeeze into a normal day. From that, the driver sups will make adjustments according to how light or heavy a specific driver is for the day. That was 15+ years ago, I'm sure it's even more detailed now that technology is further advanced. Every morning our driver sups had a conference call with higher-ups and had to explain any fluctuation in the planned routes - if a driver was late, missed any stops, etc. There were definitely times that U-Haul trucks were rented if we didn't have enough pkg cars. There were also back-up drivers, and many times there were part-time "helpers" during the Christmas season. The UPS employees union had several rules, though, about who could drive a truck, deliver a pkg, etc. Since I was a part-time sup and not union, I wasn't even supposed to touch a pkg unless I was specifically told to by a higher-up.
I'm not saying missed pkgs aren't frustrating. I know they are, I've had them myself and yes it definitely causes issues, especially this time of year.