Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 4, 2015 14:48:48 GMT
For the second time in a week, UPS has not delivered something on time. Last week it was a lens rental that was shipped two-day express but it was not delivered on the 2nd day as scheduled. This week it was a package from my "home" office. The package is clearly marked next day air and was delivered two days instead.
The first instance messed up some plans but not something critical, same with the second one. But in both cases, someone paid for expedited shipping. I recognize that UPS is being slammed more than ever, Christmas holidays not withstanding....but don't accept a package and the $$ for a shipping service you can't provide.
I'm not "mad" or "angry"...just scratching my head a bit.
|
|
sharlag
Drama Llama
I like my artsy with a little bit of fartsy.
Posts: 6,574
Location: Kansas
Jun 26, 2014 12:57:48 GMT
|
Post by sharlag on Dec 4, 2015 14:53:19 GMT
I think more and more people are buying stuff online, creating a shortage of delivery personnel to fill that demand.
ETA: Usually the FEDex/UPS drivers I see are like Greyhounds-- lean and fast. The one who delivered to me at home last week was chubby. I wonder if they pulled him from behind a desk to help on the overloaded truck routes.
|
|
|
|
Post by myboysnme on Dec 4, 2015 14:55:26 GMT
I understand what you are saying, but I am just so glad that the stuff shows up. When you think about how little we pay to get things in the time that we do from the places they come from it is the best deal going in the entire world.
|
|
|
|
Post by jassy on Dec 4, 2015 15:08:29 GMT
It could be a number of things. Yes, they are completely slammed. My husband (a driver) went to work at 7am on Monday and hobbled through the door back home at 10:30pm. Thankfully, he's gotten home by 9pm the rest of this week. Don't get me wrong - it's a well-compensated but grueling job. He feels lucky to have it, but I think most people don't realize how intense it is.
And yes, they don't have enough full time employees to cover things during the holiday. Lots of temporary help hired, which can sometimes increase mistakes.
But there really could be a ton of factor, including weather. Call if it's an issue. They are hustling their tushies off but errors happen.
|
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 4, 2015 15:22:38 GMT
Let me state very clearly, I do NOT fault the drivers. My regular drivers (there's 1 guy and 1 gal) are wonderful. I respect that they have a really sucky job at times, especially in November and December.
What I'm trying to say is that corporate UPS needs to recognize the issue and start telling it's customers, we can't provide you that service or this is what we can do and charge accordingly. In both cases I mentioned, a premium was paid for expedited delivery. You wouldn't expect to order and pay for a large pizza and show up to get your pizza only to be handed a slice. You didn't get what you paid for. Had you been told, sorry, we're only selling by the slice today and this is the cost then you'd make adjustments (or not) accordingly.
|
|
|
|
Post by jassy on Dec 4, 2015 15:27:03 GMT
I think the biggest issue is the Amazon/UPS relationship. I think Amazon makes blanket promises to prime members that UPS sometimes can't deliver. I would call about your two items though if you want a specific explanation about those two instances.
|
|
georgiapea
Drama Llama
Posts: 6,846 
|
Post by georgiapea on Dec 4, 2015 15:29:39 GMT
For the first time I too am unhappy with UPS delivery times. I receive notification that Amazon or eBay purchases will arrive on X date and they don't. I then get a notice that they will arrive several day in the future from the original 'guaranteed' date. Amazon Prime is not a 'free' service. We pay via the purchase price for that service in addition to the annual fee.
|
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 4, 2015 15:35:59 GMT
I think the biggest issue is the Amazon/UPS relationship. I think Amazon makes blanket promises to prime members that UPS sometimes can't deliver. I would call about your two items though if you want a specific explanation about those two instances. In both of my examples, Amazon wasn't involved. When I followed up with the lens renter company, they were surprised to see it was delivered late. They were not notified by UPS that the item had not been delivered on time. This is important information because their rental terms are based on how many days you keep the lens. If they don't know you didn't get it on time and you keep it an extra day to compensate? You'll be charged for that day. Or you'll return it as scheduled and lose $$ because you didn't get to keep the lens for the days you paid for. In the second case, it was from my home office. Again, the sender was not notified that the item was delayed in delivery. It simply did not arrive when it was supposed to. I've been doing online stuff for long enough to know that I want to avoid ever finding myself in a situation where it's a critical need that something be delivered by X date. I don't want to be set up for that kind of stress. For instance, any Christmas gift shopping I might do this year will be done by the 15th at the latest. I will also only use sites that are used to the volume of this time of year. While Target is trying to stay relevant online by offering free shipping this season, I've seen they aren't capable of handling it like Walmart and Amazon. So I won't be buying anything online from this right now. You won't see me ordering something from ANYWHERE on the 20th of December and then getting upset when it doesn't make it on time. Lack of preparation on your part does not mean others have to jump through hoops to fix things for you. |
|
flute4peace
Drama Llama
Posts: 6,757
Jul 3, 2014 14:38:35 GMT
|
Post by flute4peace on Dec 4, 2015 18:58:29 GMT
It could be a number of things. Yes, they are completely slammed. My husband (a driver) went to work at 7am on Monday and hobbled through the door back home at 10:30pm. Thankfully, he's gotten home by 9pm the rest of this week. Don't get me wrong - it's a well-compensated but grueling job. He feels lucky to have it, but I think most people don't realize how intense it is. And yes, they don't have enough full time employees to cover things during the holiday. Lots of temporary help hired, which can sometimes increase mistakes. But there really could be a ton of factor, including weather. Call if it's an issue. They are hustling their tushies off but errors happen. I agree.
But I also have to say, at the center where I worked, NDA was the absolute priority. If one got missed in preload or was delayed for whatever reason, a driver sup would take it out. If the plane was late, they would call in a relief driver to deliver them. I believe that in larger cities they likely have specific drivers for NDA & 2DA (I know FedEx does, even here in Podunk). They got gigged big-time for late NDAs because UPS has to refund them. Now - if it didn't make it to the center until the following day, there was nothing they could do - but someone's head would roll somewhere.
2DA were also high priority, but not as much as NDA.
I would definitely encourage you to contact your shipper.
|
|
4cboysmommy
Full Member
Posts: 213
Sept 13, 2014 1:19:39 GMT
|
Post by 4cboysmommy on Dec 4, 2015 19:03:54 GMT
I posted about my UPS vent last night. I have no fault in the drivers. There job sucks this time of year. My issue is that two packages this week have been delayed because as their website tracking information states "they left it at their facility so it will be delayed at least one business day". It is crappy business and the people that I spoke with yesterday were downright rude. The customer service person from Amazon that I spoke with was not impressed with them either. Again, the driver that does our route is great and I know he isn't at fault, but the corporate and hubs need to step it up.
|
|
|
|
Post by littlemama on Dec 4, 2015 19:19:32 GMT
I have had NO issues whatsoever with UPS. The post office is another matter entirely. Package delivered to a neighbor with an address that is nowhere near mine, package clearly tossed into my garden, another hanging off the edge of my porch. We have package mailboxes that the mailman is not using at all. He could easily have put any of those packages between the screen door and the storm door, or he could have put them under the doormat. My UPS guy frequently does that, sometimes with comical results - think GIGANTIC box with much smaller doormat on top of it.
|
|
|
|
Post by ladytrisha on Dec 4, 2015 19:25:27 GMT
UPS was delivering on a bike the other day in our neighborhood - it actually was a very sweet, homey touch.
We have a friend who is a driver - make no mistake these guys earn their money with ridiculous expectations of how much they should deliver and in so many hours.
As an example, they missed a big delivery to a business that I've ordered from. They apologized and said "our fault" - but of course that doesn't satisfy the crazies at the gate of the small business who somehow expected 2 day shipping over Black Friday from a small business that got overwhelmed. There is so much nasty out there right now in crafting groups ... it's like watching the Rudest Real Housewives. ugh.
|
|
|
|
Post by baylorgrad on Dec 4, 2015 19:35:09 GMT
I was waiting for a package last year from Amazon, via UPS. Tracking said the package was delivered at my door -- but it wasn't. I called the local UPS hub and asked to speak to a supervisor. I gave her the tracking number. She contacted the driver who swore that he delivered it to the right place. I said, ask him if he remembers anything odd outside my door. She said he told her there wasn't a thing outside my door. I said, well, he delivered the package to the wrong apartment, then. I have a statue outside my door that's pretty memorable -- it's a bear wearing a green and gold sweater playing a saxophone.  The UPS driver came to investigate, but whoever had received the package had already taken it inside and wouldn't open the door. I explained the situation to Amazon, and I received a duplicate order sent Next Day Air. And it was delivered to the correct place.  |
|
julieb
Pearl Clutcher
Posts: 2,845
|
Post by julieb on Dec 4, 2015 21:04:46 GMT
I signed up for UPS notifications directly from UPS, so anytime I purchase something that is shipped by them, I'm updated. I really like it and when it is delivered, I get a notification. Great if I'm not going to be home and I can contact a neighbor to grab it.
|
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 4, 2015 21:15:54 GMT
This is what UPS tracking indicates on a package that was due to be delivered today:
I think UPS needs to hire a LOT more drivers. This is still early in the shopping season. What's it going to be like in the coming weeks as the volume increases?
I'm a bit concerned. This one I ordered early, but I still have a lot of shopping to do. All of my gift recipients live >2,000 miles from me, so not shipping gifts is not an option. And where my DD lives, in Coos Bay, it usually takes an extra day for delivery.
USPS too. The post offices along the coast there aren't even open on Saturday!
|
|
|
|
Post by chaosisapony on Dec 4, 2015 21:27:46 GMT
For the second time in a week, UPS has not delivered something on time. Last week it was a lens rental that was shipped two-day express but it was not delivered on the 2nd day as scheduled. This week it was a package from my "home" office. The package is clearly marked next day air and was delivered two days instead. The first instance messed up some plans but not something critical, same with the second one. But in both cases, someone paid for expedited shipping. I recognize that UPS is being slammed more than ever, Christmas holidays not withstanding....but don't accept a package and the $$ for a shipping service you can't provide. I'm not "mad" or "angry"...just scratching my head a bit. I've had the exact same issue with them. I remember you mentioning your lens rental issue in the thread I had about mine and now I've also had UPS not deliver a second package on time this week. Like you said, I understand it's the busy season, but it comes at the same time each year and there's no reason they can't be prepared. I find it quite frustrating that someone is paying for expedited services and the end customer isn't receiving what was paid for. |
|
happymomma
Pearl Clutcher
Posts: 4,078
|
Post by happymomma on Dec 4, 2015 21:30:26 GMT
One thing I learned in my career (a buyer in Materials Mgmt. for a hospital) is that there is no guarantee of delivery on time. On a regular basis we paid for overnight delivery, because well, it was medical/surgical supplies and we HAD to have them there the next day. In the greatest percentage of the time, they arrived overnight as we paid for and expected. Still there were times that it just didn't happen. It would create a horrible domino effect sometimes, the OR having to reschedule surgeries, etc. because components weren't there in time to be sterilized and used in the surgery. It sucked but the only thing we could do about it was get a credit of the $$ difference between overnight shipping and shipping costs for whenever it did arrive.
This happened with all carriers from time to time; UPS, FedEx, USPS, DHL, etc.
|
|
|
|
Post by crazy4scraps on Dec 5, 2015 5:26:52 GMT
It could be a number of things. Yes, they are completely slammed. My husband (a driver) went to work at 7am on Monday and hobbled through the door back home at 10:30pm. Thankfully, he's gotten home by 9pm the rest of this week. Don't get me wrong - it's a well-compensated but grueling job. He feels lucky to have it, but I think most people don't realize how intense it is. And yes, they don't have enough full time employees to cover things during the holiday. Lots of temporary help hired, which can sometimes increase mistakes. But there really could be a ton of factor, including weather. Call if it's an issue. They are hustling their tushies off but errors happen. This is my BFF's DH's experience as well. He works his butt off and would retire tomorrow if he could afford to. It's brutal what they expect him to get done in a day. |
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 5, 2015 5:49:48 GMT
I have several packages that I'm waiting for and I got a message that basically said "It hasn't been unloaded from the truck yet. Delivery will be rescheduled." None of them involve Amazon, Ebay, or any other large shipper.
USPS isn't any better.
I don't blame the drivers, but I do think that if you advertise a certain delivery window and you can't meet it, then you need to change what you are doing - either to rise up to meet the demand or lower the bar so that you aren't promising what you can't deliver.
|
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 5, 2015 6:12:30 GMT
This is what UPS tracking indicates on a package that was due to be delivered today: I think UPS needs to hire a LOT more drivers. This is still early in the shopping season. What's it going to be like in the coming weeks as the volume increases? I'm a bit concerned. This one I ordered early, but I still have a lot of shopping to do. All of my gift recipients live >2,000 miles from me, so not shipping gifts is not an option. And where my DD lives, in Coos Bay, it usually takes an extra day for delivery. USPS too. The post offices along the coast there aren't even open on Saturday! They don't have a good reputation for keeping employees. My BIL drove for one of those armored car companies that collects deposits at banks. He wanted something safer and closer to home. UPS promised him with his experience he would soon move up after the holidays, instead they laid him off. |
|
|
|
Post by Eddie-n-Harley on Dec 5, 2015 6:27:44 GMT
I like how UPS will give me a scheduled delivery date, move it up a day when the package hasn't even left its origin city, let the new delivery date pass, change to the new delivery date, and still say ON TIME.
|
|
|
|
Post by Scrapper100 on Dec 5, 2015 7:46:17 GMT
Someone posted on a local FB group that she has a business and was expecting 22 packages with guaranteed delivery today and that she only received two of them. She said she has been having issues with things being late. she was told there weren't enough trucks - the other day I saw a truck backed up to a Uhaul and it was being loaded. I have had packages transferred to the wrong post office and delayed and another package I don't know what happened but I called amazon and got my Prime extended. Most of the time I don't care and say no rush and get a book credit if possible but I wanted my new camera bag and was annoyed it wasn't here when I used Prime to get it here.
They should know that this is a busy time and every year it gets worse - they have been doing this for decades.
|
|
tduby1
Pearl Clutcher
Posts: 2,979
|
Post by tduby1 on Dec 5, 2015 19:02:15 GMT
I think the biggest issue is the Amazon/UPS relationship. I think Amazon makes blanket promises to prime members that UPS sometimes can't deliver. I would call about your two items though if you want a specific explanation about those two instances. But they aren't making these promises without some kind of agreement with UPS, are they? I think, then in that case the fault lies with UPS corporate for contracting to do a job they are not willing to staff for. |
|
tduby1
Pearl Clutcher
Posts: 2,979
|
Post by tduby1 on Dec 5, 2015 19:14:45 GMT
I was waiting for a package last year from Amazon, via UPS. Tracking said the package was delivered at my door -- but it wasn't. I called the local UPS hub and asked to speak to a supervisor. I gave her the tracking number. She contacted the driver who swore that he delivered it to the right place. I said, ask him if he remembers anything odd outside my door. She said he told her there wasn't a thing outside my door. I said, well, he delivered the package to the wrong apartment, then. I have a statue outside my door that's pretty memorable -- it's a bear wearing a green and gold sweater playing a saxophone. The UPS driver came to investigate, but whoever had received the package had already taken it inside and wouldn't open the door. I explained the situation to Amazon, and I received a duplicate order sent Next Day Air. And it was delivered to the correct place. This same thing happened to me! Except *I* was the thing sitting on my porch, waiting for the kids to get off the bus, at the exact moment my package was "delivered". Fed Ex said they were sending a truck out to the house he left it and sure enough, within an hour there was a Fed Ex van across the street (I really don't think that is where it was delivered, though, because my porch faces that house and I would have noticed the delieverd truck there in the first place.) The driver proceeded to visit every house around my house because he couldn't rememeber *which house he left it. Radio Shack ended up sending out a new shipment because no one admited to having it. I Found it odd he couldn't rememeber a few hours later where he had delivered it and wonder if he hadn't kept it, not knowing I would have been out on my porch... And had plan to claim it got stolen. |
|
Rhondito
Pearl Clutcher
MississipPea
Posts: 4,662
|
Post by Rhondito on Dec 5, 2015 19:49:01 GMT
They aren't doing so well with pick-ups either - UPS is supposed to be doing pick-ups twice a day now for the store where I work. They didn't show up two days in a row this week which meant we were sitting on hundreds of packages that should have gone out.
Our corporate office is looking into it but we still don't know what happened.
|
|
|
|
Post by Zee on Dec 5, 2015 19:54:38 GMT
I haven't had any issues myself. And the UPS guy that comes to our office is the hottest UPS guy in all of Pennsylvania, if not the whole US, so I'm considering ordering thngs and having them delivered there just to look at him. LOL
j/k
sorta
|
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 5, 2015 21:28:11 GMT
I have had this happen twice this week. One shipment was from Amazon, the other was not. I believe UPS is coordinating shipments going to the same address and delaying delivery for that very reason. That's just my opinion, I could be wrong.
if it's an Amazon order, be sure to contact Amazon's customer service; they need to know. I requested an adjustment because I did need the item the day it was promised. Amazon extended my Prime Membership by one month.
|
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 6, 2015 0:19:47 GMT
Amazon has updated tracking on my "delayed" order:
It's all rather sad that UPS doesn't appear to be able to get it together this year. They are not the only fish in the sea, after all.
|
|
|
|
Post by femalebusiness on Dec 6, 2015 0:54:40 GMT
My daughter works and so she is having her packages sent to me because I am home. Every time I call her to tell her that a package has arrived she is surprised it got here that fast.
|
|
Deleted
Posts: 0
May 15, 2024 18:56:13 GMT
|
Post by Deleted on Dec 7, 2015 11:30:29 GMT
Latest update:
Seems like UPS has a number of excuses. Why can't they just say they are backed up and will deliver the package when they get to it? WTH does "operating conditions" mean, anyway?
ETA: this package left Amazon's warehouse in Moreno Valley, CA, on 11/29 and has been sitting in Portland, OR, for five days now. Coos Bay is six hours south of Portland, back the way it came originally. SMH
|
|
