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Post by Restless Spirit on Jul 25, 2014 21:49:08 GMT
One of the bottles of nail polish was broken. As in broken-in-three-pieces broken. What a mess. And the smell - yikes. I'm really sad because it was the color I really wanted the most. Boohoo. LOL I've cleaned up the other 2 bottles and already emailed them and hopefully they will send me another bottle. Has any one had any experience with their customer service. I'm keeping my un-polished fingers crossed.  Seriously though. Who's bright idea was it to mail bottles of nail polish in a paper mailer with no type of protective bubble wrap or something? (And that, my friends is my first-world problem of the day. Silly, I know.) |
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Post by ingrid6 on Jul 25, 2014 21:56:41 GMT
I'm sorry - that sucks! What a pain to have to clean that up. I just went through something similar with Amazon - twice in 3 days. I ordered coconut oil, along with some other things and the oil container had a seal that was torn. The oil saturated the box, and all of the other stuff in the box. It was nasty! In a separate order I received body wash through 'subscribe and save' and one bottle cracked in several places leaving a huge mess to clean up. I hope that they replace the polish for you. Good luck!
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Post by keknj on Jul 25, 2014 22:30:43 GMT
I hope the various customer service departments make good for both if you. What awful messes to have to clean up.
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Jul 25, 2014 23:40:06 GMT
I have enough trouble getting nail polish off of myself. Not a fun way for you to start the weekend.
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Post by Debbie on Jul 25, 2014 23:44:00 GMT
Well, that's a bummer.  Hope their customer service sends you a replacement pronto! |
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Post by gale w on Jul 25, 2014 23:49:22 GMT
 I got mine the other day and it was in a padded envelope but it wasn't very thick. I'm lucky mine didn't break. |
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Post by Restless Spirit on Jul 26, 2014 2:12:59 GMT
I got mine the other day and it was in a padded envelope but it wasn't very thick. I'm lucky mine didn't break. I was so surprised that mine wasn't padded. In the past they always shipped in a small shipping box, but not this time. Cost saving measure I'm guessing. The polish was "free", but the S & H was $12. I may be out of luck since it was a free item and I'm technically not out any $$$. |
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Post by cannes on Jul 26, 2014 2:18:02 GMT
I can only imagine what a mess that was! I hope they make it right for you.
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tracylynn
Pearl Clutcher
Posts: 4,899 
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Post by tracylynn on Jul 26, 2014 3:25:51 GMT
I got mine the other day and it was in a padded envelope but it wasn't very thick. I'm lucky mine didn't break. I was so surprised that mine wasn't padded. In the past they always shipped in a small shipping box, but not this time. Cost saving measure I'm guessing. The polish was "free", but the S & H was $12. I may be out of luck since it was a free item and I'm technically not out any $$$. It would really surprise me if they didn't send you a new bottle! I've never had an opportunity to use their customer service, but I've heard good things! |
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Post by Goldynn on Jul 26, 2014 3:30:19 GMT
I hope they take care of it for you, they really should have padded/protected better.
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Gennifer
Drama Llama
Posts: 5,168
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Post by Gennifer on Jul 26, 2014 6:47:07 GMT
I had one bottle that was chipped once, not even really broken, and they sent me a new one.  |
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anniebygaslight
Drama Llama
I'd love a cup of tea. #1966
Posts: 7,402
Location: Third Rock from the sun.
Jun 28, 2014 14:08:19 GMT
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Post by anniebygaslight on Jul 26, 2014 6:55:11 GMT
How annoying.
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M in Carolina
Pearl Clutcher
Posts: 3,128
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Post by M in Carolina on Jul 26, 2014 6:56:06 GMT
I would have thought that nail polish would have to be packaged very securely since it is flammable/contains chemicals.
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Rainbow
Pearl Clutcher
Where salt is in the air and sand is at my feet...
Posts: 4,103
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Post by Rainbow on Jul 27, 2014 17:24:19 GMT
I think mine came in an envelope and the polishes were in a tiny cardboard box with a section for each polish.
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RosieKat
Drama Llama
PeaJect #12
Posts: 5,538
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Post by RosieKat on Jul 27, 2014 18:09:36 GMT
My one customer service thing with them was good, and I"ve always heard good things. Let's hope they keep their track record! No matter what, though, I'm sorry you'll have to wait!
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Post by smokeynspike on Jul 29, 2014 4:52:08 GMT
Have you heard anything yet?
Melissa
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Post by cupcakepeddler on Jul 29, 2014 5:39:11 GMT
I have heard that a few places don't do a great job at padding nail polish that is sent in the mail, I hope that you get your replacement.
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DaisyDoodles
Full Member
Posts: 449
Jun 25, 2014 20:32:07 GMT
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Post by DaisyDoodles on Jul 29, 2014 5:49:53 GMT
Yikes, that sucks. I understand the polish was free, but if I am paying $12 shipping then I expect some decent packaging ! I hope they make good on a replacement
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Post by LavenderLayoutLady on Jul 29, 2014 16:17:58 GMT
Yikes, that sucks. I understand the polish was free, but if I am paying $12 shipping then I expect some decent packaging ! I hope they make good on a replacement This is what I was thinking. Charging $12 for shipping, then sending three nail polishes in a paper envelope with no padding sounds like shady business to me. |
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Gennifer
Drama Llama
Posts: 5,168
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Post by Gennifer on Jul 29, 2014 16:22:08 GMT
A divided box inside a bubble mailer? That's not "no padding" in my book.
For the record, the one that I received that was chipped was in their standard packaging... The divided box, packed in peanuts, inside a larger box. Shit happens.
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I got mine the other day and it was in a padded envelope but it wasn't very thick. I'm lucky mine didn't break. 
Southern Side eyed Pea 
