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Post by Meri-Lyn on Apr 4, 2016 0:08:06 GMT
My friends and I were talking this morning, this has class action written all over it. anxiousmom , we were joking that Morgan and Morgan should jump on this! I recently saw an ad from their dog Emma-apparently she got a little sister and you can email them any time for any reason. You could email Emma and ask if they had problems with their internet access... Write Emma...Molly's so cute!!!! And trivia time, before he went to law school, John Morgan was a manager with GTE. My friend (the one i mentioned to Yvonne) and another good friend of ours worked with him.
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Post by anxiousmom on Apr 4, 2016 0:19:23 GMT
I recently saw an ad from their dog Emma-apparently she got a little sister and you can email them any time for any reason. You could email Emma and ask if they had problems with their internet access... Write Emma...Molly's so cute!!!! And trivia time, before he went to law school, John Morgan was a manager with GTE. My friend (the one i mentioned to Yvonne) and another good friend of ours worked with him. Small world! They sure do have a good marketing division...the dogs are the best.
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Post by Scrapper100 on Apr 5, 2016 15:14:16 GMT
Urg. Not looking forward to the future. We are in the middle of the change and I can't believe how badly it is going. We can't even watch on our phone. DH is going out of town for s week and usually catches up on the DVR at that time well it's not looking good that he will be able to do that. Our other option is TWC and we have heard Goid things about tgem either but they sound better than Frontier at this point. Our contract is up in August so we will see. I guess we really need to work on cleaning off the DVR so we are ready to switch. I hate change. I actually liked Fios.
We haven't tried to watch on demand and we hadn't bought any movies from FIOS so our only complaint is the app and slow internet but I know a lot are having major issues.
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Post by Anne-Marie on Apr 5, 2016 16:26:38 GMT
Our home service was Verizon FIOS and has been/is being transitioned to Frontier. From our community Facebook page it appears that there have been TONS of issues, folks are VERY unhappy, and I even saw where a local news channel was interviewing people for a segment about it because there were so many complaints.
So far we have been the lucky ones (and I don't say that lightly - tons of other things have gone wrong in the past few days so I am so excited that this isn't one of them) and haven't experienced major issues. We use our DVR a ton and haven't seen any problems there. All four of us are on our wifi if we are home it seems and no one has mentioned any issue. Actually, it seems that lately my iPhone stays connected to our home wifi whereas before it was constantly dropping me, to the point that I was incurring extra data charges each month.
The only issue I've noticed is that the On Demand selection is not nearly what it was. I used that a lot and am hoping that is going to improve. But in the big scheme of things that issue is livable. For what we pay each month I would certainly prefer to have it the way it was but it sounds like we're fortunate to have what we have.
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Post by Scrapper100 on Apr 5, 2016 17:39:59 GMT
I am just playing the waiting game - since we don't use in Demand that much it doesn't effect us except hubby uses the app which no longer works and the new Frontier one isn't up and running and even when it is it looks like it won't do what the old one used to do. I figure we are in contract until August and I will just work on cleaning off my DVR and maybe we will change if things get bad. I am hoping for the best because I haven't heard good things about Time Warner either which is our other option. I also know if they raise the prices and mess with us we will be out. Not going to pay more than we already do. I love our current set up though - whole house DVR and boxes on most tvs - I know it has been cheaper than when we had Cox at our last house and have more here - just talked to someone in our old city and their prices went up $60 in one month to way more than we pay and they don't have the stuff we do We talk about switching to streaming but I want local channels to but we are in between two major markets and there are no local stations so not sure if we could even get anything with an antenna and then of course we want sports and most of the stations I watch aren't on streaming
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Post by Anne-Marie on Apr 5, 2016 17:46:08 GMT
I am just playing the waiting game - since we don't use in Demand that much it doesn't effect us except hubby uses the app which no longer works and the new Frontier one isn't up and running and even when it is it looks like it won't do what the old one used to do. I figure we are in contract until August and I will just work on cleaning off my DVR and maybe we will change if things get bad. That's where we are too. Since our issues aren't dire we are willing to wait it out. My thing is, they have created this huge cluster and their customer service isn't proving to be anything to write home about, but I'm willing to bet their billing department will be all over it when it's time to send out bills and collect from their unhappy customers.
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Post by Meri-Lyn on Apr 5, 2016 17:48:58 GMT
Scrapper100 I don't know how true it is, but a couple people on their FB page said that CSRs are telling them that all contracts were done as of April 1st. Even if that weren't true, I'd fight them on it. I'm in the same boat as your DH with the app not working. They keep saying they are working on the On Demand and it should be up either the 8th or the 10th (I've seen both of those dates given on the FB page.)
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Post by sphmaz on Apr 5, 2016 18:13:50 GMT
Frontier is at the top of my crap list as of yesterday. We had AT&T uverse until it was bought by Frontier about 2 years ago. For us the switch was seamless but not so much for others in the area. I was so thankful because we had SO many problems with AT&T. But as of late, Frontier dropped any promos we were getting, refuse to add any back on claiming "oh I'm sorry ma'am but we have no promos to offer now". Mmhm, sure. As soon as I ask to speak to a manager they pull some promo out of thin air. Happy I got one but frustrated I had to jump through so many damn hoops to get there....great way to treat your current customers. Never had this issue with AT&T, I always got the current promos w/o ever having to call and check. But now our TV is pixelating (my word of the day ) like mad but I'm told "there's no issue with your service ma'am". It will cost US money for them to come check it out. No way! I'll cancel before that happens. They moved to Vantage TV and we've had that issue since...but it's a problem on MY side...yeah right. Anyway...stepping off my soapbox...and sitting on the pissed at Frontier bench with you.
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