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Post by chrispeas on Apr 19, 2016 20:21:58 GMT
We decided to try Carbonite to back up all my pictures and documents on my computer. Everything was going well until today. It's stuck at 83% and it's been on the same image. Does anyone have any ideas as to why this might be happening? At this point I'm not sure what to do. Start over? Thank you for any help.
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Post by chrispeas on Apr 20, 2016 5:15:17 GMT
Nobody uses this? My computer is still stuck on pending.
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Post by anniefb on Apr 20, 2016 5:41:34 GMT
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Post by chrispeas on Apr 20, 2016 14:09:17 GMT
Thank you for linking this info. I'll try a few of them and hope it works. |
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Post by lynnek on Apr 20, 2016 14:19:15 GMT
I use it and I remember on my initial upload it took FOREVER! And did in fact seem that it was stuck but eventually it did move on. And I mean forever like three weeks or something to get it all backed up. I could use my computer as normal and I think that may be why it took so long - it was working in the background and trying not to take too much of the computer's power (I am so non-techy and don't know the proper wording). But anyway, when my computer did crash a year and a half later, I was soooo glad to have it. Once I got my new computer I just uploaded everything on the computer and that too took a long time but then it was all there and I was so happy!
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Post by Linda on Apr 20, 2016 15:09:36 GMT
Yeah - I remember the initial backup took nearly a month
Hope it's working for you now - if not, maybe contact Carbonite's customer service?
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blue tulip
Pearl Clutcher
Posts: 3,004 
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Post by blue tulip on Apr 20, 2016 16:14:46 GMT
i use it, love it. it did take a really long time to back up all my files initially. but it's strange that it's not moving at all for you. if it's still broke I would call them.
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Post by dancingqueen on Apr 20, 2016 16:54:43 GMT
I have had great luck with their customer service when I've had a problem  |
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Post by chrispeas on Apr 20, 2016 17:08:30 GMT
Thank you everyone! I did a restart of my computer and hubby got it started again. So far it's moved 3% more. It was stuck at 83% and nothing was spinning.. It was just frozen in time. Keeping my fingers crossed. We started the backup on Saturday. I have over 16 years worth of pictures and then there's all my backed up files for my cutting programs and what not.
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Post by anniefb on Apr 20, 2016 18:28:12 GMT
Thank you everyone! I did a restart of my computer and hubby got it started again. So far it's moved 3% more. It was stuck at 83% and nothing was spinning.. It was just frozen in time. Keeping my fingers crossed. We started the backup on Saturday. I have over 16 years worth of pictures and then there's all my backed up files for my cutting programs and what not. Hope it works this time! |
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Post by peasful1 on Apr 21, 2016 3:34:25 GMT
I used to. But after needing to recover my computer after a HD failure and experiencing this exact thing with no resolution, I switched providers.
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scrappinghappy
Pearl Clutcher
“I’m late, I’m late for a very important date. No time to say “Hello.” Goodbye. I’m late...."
Posts: 4,307
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Post by scrappinghappy on Apr 21, 2016 3:42:06 GMT
Switched to Backblaze when my computer crashed and they wanted to charge $200 to send me a hard drive or I could download all my files which would have taken 3 weeks. Fortunately also had time capsule backup. I ALWAYS have two independent backups.
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