Elsabelle
Pearl Clutcher
Posts: 3,845 
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Post by Elsabelle on Sept 6, 2019 19:31:15 GMT
I've watched people walk out of H&M twice with two huge armfuls of clothes on hangers. The hangers clanking all the way, the emergency door buzzer goes off, employees glance up and shrug and go back to work. It's like they knew in advance that they didn't even have to run. Nothing would happen. It's not worth it to try to stop someone. I'm sure they're advised not to. You never know what people are capable of these days. But I don't understand not calling the police. Maybe it's not worth it because there's not much effort put into catching them by police? I don't know what the reasoning is.
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Post by scrapaddict702 on Sept 6, 2019 19:41:41 GMT
When I worked there, we once had a woman come in and try to exchange (with no receipt) a package of prismacolor markers or pencils (been a while, so not for sure) for a cart practically overflowing with merchandise. Called my manager up when I advised we probably wouldn't be able to honor that and sent her on her merry way...and then proceeded to provide her general description to every other store in town so they would also deny the attempt for an exchange. That's actually ridiculous haha. People lose receipts, you have no idea whether she stole the markers or not. I get that people do try that type of thing but many others just lose receipts and there is a policy on store credit for merchandise without receipt for a reason. Sounds like you guys had way too much time on your hands that day. Actually it's not...when you bring something to return it and then fill an overflowing cart up with other stuff you want to exchange it for without a receipt, it's very obvious you're trying to use that stolen item as a gift card to the store...steal something small and expensive then exchange it for the larger less expensive things. My manager wouldn't have backed me up and sent her packing if he thought I was wrong. You work retail, you learn how people try to hustle you REAL quick. |
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Post by scrapaddict702 on Sept 6, 2019 19:47:07 GMT
I've watched people walk out of H&M twice with two huge armfuls of clothes on hangers. The hangers clanking all the way, the emergency door buzzer goes off, employees glance up and shrug and go back to work. It's like they knew in advance that they didn't even have to run. Nothing would happen. It's not worth it to try to stop someone. I'm sure they're advised not to. You never know what people are capable of these days. But I don't understand not calling the police. Maybe it's not worth it because there's not much effort put into catching them by police? I don't know what the reasoning is. When I worked at Michael's, one of the first things they told us (this was a number of years ago, doubtful that policy has changed much) is to not try and stop someone from stealing...if they hang around long enough for police to arrive, cool...but employees were to not do anything. They used an example of an old manager in that store taking it upon himself to restrain someone until police arrived and they were fired because it violated company policy. Losing merchandise is a lot less of a liability than the lawsuits that might result from the attempted heroism. |
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Post by scrapaddict702 on Sept 6, 2019 19:49:11 GMT
What a weird way to make an entrance - on a 2 year old thread? Right? I saw the title of the thread in my notifications and thought 'oh, that reminds me of this time that someone tried to return stolen shit when I worked at M's...' not at all remembering I had actually posted about it, lmao!! |
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Post by kiera on Sept 6, 2019 21:29:47 GMT
When I worked at Michaels, we had people stealing expensive items and returning all the time. The area my store was in has a drug problem and we think people were exchanging gift cards for a fix. However, when they brought in a non-receipt return, we asked for their license and entered that number into our computer, because that kept track of how much money they were receiving on gift cards. Once they hit a certain amount they had a printed warning, and when they reached the limit, the computer would outright refuse the transaction.
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Post by mrssch on Sept 7, 2019 18:34:19 GMT
A cashier in Michaels in my city told me that someone stole alphabet stamps — BUT ONLY THE LETTERS THAT SHE NEEDED!!
The employees played a game like wheel of fortune trying to figure out what she was trying to spell.
UNBELIEVABLE!
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Elsabelle
Pearl Clutcher
Posts: 3,845
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Post by Elsabelle on Sept 7, 2019 19:20:50 GMT
A cashier in Michaels in my city told me that someone stole alphabet stamps — BUT ONLY THE LETTERS THAT SHE NEEDED!! The employees played a game like wheel of fortune trying to figure out what she was trying to spell. UNBELIEVABLE! Reminds me of a time I was buying muti colored letter stickers at a LSS and the employee kept looking at the sticker sheet. Finally she said she wanted to make sure I still wanted them and handed them to me. I looked again more carefully this time and saw that they were missing A C E and M. I wondered if someone used them at a crop and just put them back. |
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stittsygirl
Pearl Clutcher
Posts: 3,664
Location: In the leaves and rain.
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Post by stittsygirl on Sept 8, 2019 3:12:18 GMT
I had a shoplifter, followed by a couple of male employees, practically mow me down trying to race out the front door of a Hobby Lobby when I lived in Texas. The employees caught him and got him to the floor, and the police arrived soon after, so I guess Hobby Lobby doesn’t (or didn’t) have the same policy  . |
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Post by scrapaddict702 on Sept 8, 2019 22:49:03 GMT
I had a shoplifter, followed by a couple of male employees, practically mow me down trying to race out the front door of a Hobby Lobby when I lived in Texas. The employees caught him and got him to the floor, and the police arrived soon after, so I guess Hobby Lobby doesn’t (or didn’t) have the same policy . Hubby and I joked that we were targets for our HL because they would go on the intercom for security to scan all departments EVERY time we were shopping for a solid year. When we did stuff like that at M's it was just bluffing to get the people we suspected of stealing to leave the store. |
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Post by workingclassdog on Sept 10, 2019 17:32:13 GMT
Weird that this is from 2016.. but to add when I worked at our grocery store they would not call the police either.. I was told that if we called there is a $500 charge. True or not I am not sure. So why call the police to be charged a 'fee' especially if the loot is less than $500. IF the police happened to be at the store, there is no charge. Again, that was just told to me from someone that I worked with there.
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