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Post by anonrefugee on Jul 12, 2016 23:17:50 GMT
I ordered two single boxes. But I received only one box.
Has this happened to anyone else? It's packed full of goodies, but looking at photos in other thread I'm not sure if I've got two boxes worth.
It came via USPS and I never received a shipping email, so I can't check there. They charged me double shipping though.
Our mail was being held for ten days while I was out of town. I'm wondering if another is lost in the truck or post office, or this was it.
I love OA and want every last drop I'm entitled to have in my grubby hoarding hands!
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Post by scrapaddict702 on Jul 12, 2016 23:33:02 GMT
Everything is packed into one box. Double box or two singles were just packed more full. I guess they've had a lot of questions about it because they addressed it yesterday or the day before on their page. If you look at the OA box posts, you'll see what came in the single boxes, the double boxes and the orders of 2 singles.
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Deleted
Posts: 0
May 18, 2024 19:37:50 GMT
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Post by Deleted on Jul 13, 2016 3:01:34 GMT
My understanding of the wording on the blog is that if you ordered 2 separate boxes, they would be mailed separately. Only the double box was combined into one box and you get charged only one shipping fee. So I'm thinking you have another one on the way.
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audiene
Shy Member
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Post by audiene on Jul 13, 2016 3:18:14 GMT
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Post by Skellinton on Jul 13, 2016 3:37:20 GMT
I ordered 2 boxes, from two different paypal accounts and didn't get double box worth.the one box I received was just about identical to other people's one box.
I emailed them, I hope they respond soon.
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Post by Skellinton on Jul 13, 2016 3:43:07 GMT
I ordered 2 boxes, from two different paypal accounts and didn't get double box worth.the one box I received was just about identical to other people's one box.
I emailed them, I hope they respond soon.
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Post by scrapaddict702 on Jul 13, 2016 5:00:56 GMT
I ordered 2 boxes, from two different paypal accounts and didn't get double box worth.the one box I received was just about identical to other people's one box. I emailed them, I hope they respond soon. Well that's why. How would they know otherwise? The orders with 2 singles in one transaction were what they tried to make unique. |
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Post by scrapaddict702 on Jul 13, 2016 5:03:01 GMT
My understanding of the wording on the blog is that if you ordered 2 separate boxes, they would be mailed separately. Only the double box was combined into one box and you get charged only one shipping fee. So I'm thinking you have another one on the way. Why would they do that when the value/contents of two boxes fit into one? That's explicitly why there was a combined shipping rate. If it were supposed to come in 2 boxes then you would have paid $16 ($8 each) for two boxes, not $11. |
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Post by scrapaddict702 on Jul 13, 2016 5:10:00 GMT
Also...the contents are more important than the number of boxes. If the value is there, they gave you what was promised even if it arrived in fewer shipments (again...first clue is combined shipping...two boxes would require full charges for 2 separate boxes...heavier single box = lower shipping for the same value of product).
They didn't promise a box stuffed with whatever they could fit...they promised $100 in product for $20 per "box" ordered...if it was the former then I could understand the complaining, but seeing as everyone received what they promised to send, I don't understand it.
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Deleted
Posts: 0
May 18, 2024 19:37:50 GMT
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Post by Deleted on Jul 13, 2016 15:01:02 GMT
I'm so confused. Lol!
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Post by Skellinton on Jul 13, 2016 15:26:25 GMT
I ordered 2 boxes, from two different paypal accounts and didn't get double box worth.the one box I received was just about identical to other people's one box. I emailed them, I hope they respond soon. Well that's why. How would they know otherwise? The orders with 2 singles in one transaction were what they tried to make unique. Maybe I was not very clear, I was saying I ordered two boxes using two different PayPal accounts but so far only received one box. In that one box there was content identical to other people that ordered a single box,not two boxes worth. I was not sure if I was missing a box or not. I contacted them last night and they contacted me very quickly and said I did in fact receive only one box. My husband had incorrectly entered our address (omitting a digit) when he ordered the first box for me. The first box is on the way back to OA and they are going to then resend it out to our correct address. |
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Post by scrapaddict702 on Jul 13, 2016 16:47:21 GMT
Well that's why. How would they know otherwise? The orders with 2 singles in one transaction were what they tried to make unique. Maybe I was not very clear, I was saying I ordered two boxes using two different PayPal accounts but so far only received one box. In that one box there was content identical to other people that ordered a single box,not two boxes worth. I was not sure if I was missing a box or not. I contacted them last night and they contacted me very quickly and said I did in fact receive only one box. My husband had incorrectly entered our address (omitting a digit) when he ordered the first box for me. The first box is on the way back to OA and they are going to then resend it out to our correct address. Gotcha! Yeah...that's not how I read it the first time. Apologies! I hope you receive your 2nd one soon! |
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Post by anonrefugee on Jul 13, 2016 21:42:54 GMT
Also...the contents are more important than the number of boxes. If the value is there, they gave you what was promised even if it arrived in fewer shipments (again...first clue is combined shipping...two boxes would require full charges for 2 separate boxes...heavier single box = lower shipping for the same value of product). They didn't promise a box stuffed with whatever they could fit...they promised $100 in product for $20 per "box" ordered...if it was the former then I could understand the complaining, but seeing as everyone received what they promised to send, I don't understand it. No, you don't understand it. I'm asking to see if I received what I ordered- two separate boxes. There is no need for you to get defensive about consumer fact-gathering, unless you were personally involved. When I placed my order it was after the first batch of double boxes had sold out. I'm fine with the contents being stuffed into one box, If they charged me for shipping one box. They didn't, I was charged for the separate shipping of two. Discerning readers might have noticed I had additional complication of held mail. I'd rather ask RefuPeas before I assume OA or USPS was wrong and make a complaint. ETA to remove snippy comment, sorry. My box seems to be less than what others received in two-singles, or one double. But slightly more than one single. As more boxes are shown around the web it might be easier to determine. In the end it won't matter much, if they're selling all inventory. |
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Post by scrapaddict702 on Jul 13, 2016 22:47:44 GMT
Also...the contents are more important than the number of boxes. If the value is there, they gave you what was promised even if it arrived in fewer shipments (again...first clue is combined shipping...two boxes would require full charges for 2 separate boxes...heavier single box = lower shipping for the same value of product). They didn't promise a box stuffed with whatever they could fit...they promised $100 in product for $20 per "box" ordered...if it was the former then I could understand the complaining, but seeing as everyone received what they promised to send, I don't understand it. No, you don't understand it. I'm asking to see if I received what I ordered- two separate boxes. There is no need for you to get defensive about consumer fact-gathering, unless you were personally involved. When I placed my order it was after the first batch of double boxes had sold out. I'm fine with the contents being stuffed into one box, If they charged me for shipping one box. They didn't, I was charged for the separate shipping of two. Discerning readers might have noticed I had additional complication of held mail. I'd rather ask RefuPeas before I assume OA or USPS was wrong and make a complaint. ETA to remove snippy comment, sorry. My box seems to be less than what others received in two-singles, or one double. But slightly more than one single. As more boxes are shown around the web it might be easier to determine. In the end it won't matter much, if they're selling all inventory. Are you in the US? The only country that had double full price shipping charges was Canada (they said, for whatever reason, it was the only situation where there was no savings to combine boxes). My box was shipped like this (each line listed was in it's own plastic packaging): 2 different packages of papers and a few stickers sheets Ephemera Alphas not in retail packaging Assorted stickers and embellishments in retail packaging And some other assorted things...I mixed it all together as I unpacked it and didn't take pictures before I reassembled everything by collection/product type. The only items that ended up loose were the roller stamps. To me, it sounds like your box might have been overlooked for one or more of the packages as they were packing them (I presume they were done in an assembly line process of some sort). I understood from your post that you were upset you didn't receive your items in two separate boxes, not that you felt as though you didn't have the entirety of what others had received...clearly I misunderstood a lot last night. Apologies again. From how I read it, everyone was complaining that they didn't receive 2 separate boxes and instead got one (and in the case of the 2 boxes ordered at different times, she sounded like she was upset that hers weren't combined like the 2 single box orders had been) even though they received the same things that everyone else had. I didn't see anything mentioning what you just brought up. I'm sorry that I misunderstood what you intended to get across. If you post pictures, I'm sure that people who have ordered the same as you (2 singles) will be able to compare and you can figure out a rough idea of what you were shorted and can contact OA. Given that they are doing another batch of boxes, they clearly have the inventory to send you the $ amount you were missing...but you might be able to get things closer to what the boxes were supposed to have had rather than a random mishmash of things if you have a good idea of what you were missing since most of the boxes were nearly identical. |
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Post by impearia on Jul 13, 2016 23:28:52 GMT
Also...the contents are more important than the number of boxes. If the value is there, they gave you what was promised even if it arrived in fewer shipments (again...first clue is combined shipping...two boxes would require full charges for 2 separate boxes...heavier single box = lower shipping for the same value of product). They didn't promise a box stuffed with whatever they could fit...they promised $100 in product for $20 per "box" ordered...if it was the former then I could understand the complaining, but seeing as everyone received what they promised to send, I don't understand it. No, you don't understand it. I'm asking to see if I received what I ordered- two separate boxes. There is no need for you to get defensive about consumer fact-gathering, unless you were personally involved. When I placed my order it was after the first batch of double boxes had sold out. I'm fine with the contents being stuffed into one box, If they charged me for shipping one box. They didn't, I was charged for the separate shipping of two. Discerning readers might have noticed I had additional complication of held mail. I'd rather ask RefuPeas before I assume OA or USPS was wrong and make a complaint. ETA to remove snippy comment, sorry. My box seems to be less than what others received in two-singles, or one double. But slightly more than one single. As more boxes are shown around the web it might be easier to determine. In the end it won't matter much, if they're selling all inventory. If you had pictures or a list of the contents I would happily add up the items for you so you could ascertain the product value. Did you receive two packets of papers or just 1? Did you receive 2 packets of Daily Flash alpha stickers, or 2 sets of Treasure Map shape stickers/TM alpha stickers? If you received doubles of anything in your box it is a good indication that they were at least attempting to pack 2 single boxes. Let me know if you want any help with this. Save |
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AmandaA
Pearl Clutcher
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Post by AmandaA on Jul 14, 2016 0:02:03 GMT
If you have a myusps account (I think that is what they call it) online with USPS- check your dashboard. Somehow through the miracles of technology, any packages in the mail steam with a tracking number should be on your dashboard. You could check there and see if there is another box out there somewhere for you.
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Post by anonrefugee on Jul 14, 2016 16:51:42 GMT
No, you don't understand it. I'm asking to see if I received what I ordered- two separate boxes. There is no need for you to get defensive about consumer fact-gathering, unless you were personally involved. When I placed my order it was after the first batch of double boxes had sold out. I'm fine with the contents being stuffed into one box, If they charged me for shipping one box. They didn't, I was charged for the separate shipping of two. Discerning readers might have noticed I had additional complication of held mail. I'd rather ask RefuPeas before I assume OA or USPS was wrong and make a complaint. ETA to remove snippy comment, sorry. My box seems to be less than what others received in two-singles, or one double. But slightly more than one single. As more boxes are shown around the web it might be easier to determine. In the end it won't matter much, if they're selling all inventory. If you had pictures or a list of the contents I would happily add up the items for you so you could ascertain the product value. Did you receive two packets of papers or just 1? Did you receive 2 packets of Daily Flash alpha stickers, or 2 sets of Treasure Map shape stickers/TM alpha stickers? If you received doubles of anything in your box it is a good indication that they were at least attempting to pack 2 single boxes. Let me know if you want any help with this. SaveThank you for doubles comment. I do have two of the daily flash alphas! There are a handful of loose non-packaged items too. I'm going to trust enough is included now. Thanks for helpful comments everyone! I don't scrap as often as I used to, feel like OA closing is final end of an era for me. I'm glad admin created a place where we can ask questions and get some Scrap info. |
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