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Post by scrappinheather on Jul 26, 2016 15:15:23 GMT
I ordered a bunch of older kits and add ins from Lori (like 10 things) and when she sent them to me she accidentally forgot to include 2 of them. She immediately sent me the two things she forgot plus a package of about 8 extra goodies for her mistake. All full packs of new, "current" embellishments. A bunch of Heidi swapp and simple stories, I felt like the freebies were far better then the peachy cheap grab bag I just paid for. She is the best!
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MDscrapaholic
Drama Llama
Posts: 7,238
Location: Down by the bay....
Jun 25, 2014 20:49:07 GMT
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Post by MDscrapaholic on Jul 26, 2016 16:21:56 GMT
Nice!!
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Post by rainangel on Jul 26, 2016 16:32:56 GMT
Love customer service like that! It really does make you want to continue to support their business.
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Post by mikklynn on Jul 26, 2016 16:33:38 GMT
I love that you took the time to tell us about good customer service  . |
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nicolep
Drama Llama
Posts: 7,323 
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Post by nicolep on Jul 26, 2016 17:16:12 GMT
That is awesome and word of mouth is the best referral!
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Post by scrapaddict702 on Jul 26, 2016 17:52:30 GMT
Lori is awesome. I brag about her awesome CS all the time. Glad she took good care of you!!
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Post by anniefb on Jul 26, 2016 19:47:41 GMT
I subbed for a few months and agree the CS is excellent.
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Post by nitad on Jul 26, 2016 21:28:09 GMT
It's nice to know that good service still exists.
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hutchfan
Drama Llama
Posts: 7,274
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Post by hutchfan on Jul 27, 2016 4:11:36 GMT
Expensive shipping though, I wanted to buy last year's Dec. Kit and it would be almost $18.00 in shipping. I passed.
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Deleted
Posts: 0
Aug 18, 2025 20:04:07 GMT
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Post by Deleted on Jul 27, 2016 12:55:57 GMT
Love GB! Although I'm not a big fan of the August colors but I'm sure I can make it work.
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christinec68
Drama Llama
Posts: 5,673
Location: New York, NY
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Post by christinec68 on Jul 28, 2016 18:45:37 GMT
I love hearing things like this!! Enjoy your new supplies!
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Post by grammadee on Jul 28, 2016 19:19:37 GMT
Love to hear about the positive experiences!
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