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Post by kajo1982 on Jul 27, 2016 2:12:32 GMT
I paid to have something overnighted yesterday morning and it's just barely shipping today, annoyed as hell!!! Do they have the live chat with a rep option or do you have to call? Where do I find the chat option? What are the chances there going to refund my overnight fee?
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Post by secondlife on Jul 27, 2016 2:13:56 GMT
They have live chat
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azredhead
Drama Llama
Posts: 5,755 
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Post by azredhead on Jul 27, 2016 2:15:16 GMT
They have a live chat it's very helpful.
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Deleted
Posts: 0
May 17, 2024 5:31:55 GMT
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Post by Deleted on Jul 27, 2016 2:19:00 GMT
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Post by cmpeter on Jul 27, 2016 2:33:12 GMT
They have chat and will call you if the issue can't be resolved over chat.
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GiantsFan
Prolific Pea
Posts: 8,294
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Jul 27, 2016 3:13:50 GMT
Yes live chat. I usually have them call me because I'm not a good typist. As soon as I click the 'call me now' button my phone rings.
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Post by originalvanillabean on Jul 27, 2016 3:30:31 GMT
I've also used the call me option and they call right away.
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Post by gale w on Jul 27, 2016 3:32:35 GMT
I've used both. The last time I used the call me option my phone rang immediately but I sat on hold for about 5 minutes before they finally got on the line.
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AmandaA
Pearl Clutcher
Posts: 3,502
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Post by AmandaA on Jul 27, 2016 4:37:09 GMT
I prefer to chat so that I can get a transcript... Just in case. And I don't have to try and talk to a person with 3 kids at home- who will all want something at the exact moment I finally get a live person.
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Post by monklady123 on Jul 27, 2016 10:10:41 GMT
I love the live chat thing because I don't have to try to talk to someone in India on a bad cell phone connection who I can barely understand.  I've used Amazon's several times and they've always fixed whatever problem I had. |
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I've used Amazon's several times and they've always fixed whatever problem I had.