Mary Kay Lady
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PeaNut 367,913 Refupea number 1,638
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Jun 27, 2014 4:11:36 GMT
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Post by Mary Kay Lady on Aug 9, 2014 7:12:31 GMT
I have a 15 year old son who is very hard on shoes. The current pair that he's wearing that I need to replace have a hole worn through the top on each shoe so that the big toe is exposed. Size-wise they still fit. If these shoes had been purchased from LL Bean would I be able to return them?
Certainly they have some type of time limit on the return of shoes. Or do they?
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Kerri W
Pearl Clutcher
Posts: 3,790
Location: Kentucky
Jun 25, 2014 20:31:44 GMT
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Post by Kerri W on Aug 9, 2014 7:24:37 GMT
Do you feel the shoes were defective? If they were then I could see contacting them about possible replacement.
I think shoes are a little different from say their backpacks. Especially when you say you know he is hard on shoes. If he's hard on shoes, that's on him not so much the quality of the shoe. Unless of course they were defective.
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Mary Kay Lady
Pearl Clutcher
PeaNut 367,913 Refupea number 1,638
Posts: 3,082
Jun 27, 2014 4:11:36 GMT
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Post by Mary Kay Lady on Aug 9, 2014 7:32:05 GMT
No, the (current) shoes aren't defective.
I was curious because I saw in the FAQ that someone was inquiring about a dog bed that they have had for 6 or 7 years. The zipper is now broken and they want to see if they can exchange it.
I was just wondering how their guarantee applies to footwear.
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Kerri W
Pearl Clutcher
Posts: 3,790
Location: Kentucky
Jun 25, 2014 20:31:44 GMT
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Post by Kerri W on Aug 9, 2014 7:51:52 GMT
Ah, I see. The return policy is rather vague isn't it?! Having worked the customer service desk doing returns, I was always amazed by what people brought back for a refund. It really seems as if they've gotten their fair share of use out of the dog bed for 6-7 years IMHO but if that isn't LLB policy then who am I to say. And my response wasn't the least bit helpful...sorry! Lol
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Deleted
Posts: 0
Oct 8, 2024 14:11:27 GMT
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Post by Deleted on Aug 9, 2014 8:05:01 GMT
L.L.'s entire business was founded on the principle that customers got 100% satisfaction. Period. You would have to understand the old man to understand how deeply he believed in that concept.
Contact them.
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gsquaredmom
Pearl Clutcher
Posts: 4,092
Jun 26, 2014 17:43:22 GMT
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Post by gsquaredmom on Aug 9, 2014 9:48:23 GMT
I think while one probably COULD return them, there is a question as to whether one SHOULD.
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Post by monklady123 on Aug 9, 2014 10:24:29 GMT
Yes, you could return them to LLBean. And yes, they would exchange them. Once maybe. -- I have a friend who worked at LLBean over the Christmas season last year (poor woman... She's going to be a substitute teacher this year and she says she's sure that will be easier than working retail during Christmas...) -- But I digress. She said that LLBean tags those people who are "problem" returners, i.e., those who try to return something like shoes that have been around the block for several years, or anything that's just old. Of course they also keep track of all our purchases. So if someone who buys a lot and never returns anything comes in once or twice with something that's obviously just been used a lot and tries to return it, they'll let that go. But if it's someone who's only ever bought one or two things, then tries to return them after they're old, LLBean will take it back once. But then that person gets a red flag near their name. And, thanks to computers, a dishonest person can't try this in a store in Vermont and then try it again in Virginia and get away with it. Our history follows us.
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Post by Bitchy Rich on Aug 9, 2014 11:12:59 GMT
Kohl's has that same extremely lenient return policy. I like it being able to return items without a fuss, but I also feel people take advantage of their policy.
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momto4kiddos
Drama Llama
Posts: 5,153
Jun 26, 2014 11:45:15 GMT
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Post by momto4kiddos on Aug 9, 2014 11:45:33 GMT
I think while one probably COULD return them, there is a question as to whether one SHOULD. Said perfectly, you probably could return them, but that doesn't always mean you should. You've said yourself the shoes ds is wearing aren't defective, he's hard on them.
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Post by elaine on Aug 9, 2014 12:41:08 GMT
I think while one probably COULD return them, there is a question as to whether one SHOULD. Said perfectly, you probably could return them, but that doesn't always mean you should. You've said yourself the shoes ds is wearing aren't defective, he's hard on them.
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JustTricia
Pearl Clutcher
Posts: 2,842
Location: Indianapolis
Jul 2, 2014 17:12:39 GMT
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Post by JustTricia on Aug 9, 2014 14:34:28 GMT
How old are the shoes? I agree with the difference between "could" return them and "should". I know you said he's hard on shoes, but if they're six months old, I'd probably return them. But if they're a year old and his everyday shoes, nope.
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MDscrapaholic
Drama Llama
Posts: 6,594
Location: Down by the bay....
Jun 25, 2014 20:49:07 GMT
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Post by MDscrapaholic on Aug 9, 2014 14:51:23 GMT
What kind of a question is this? Are you asking us if we think you should return them?? Your son has worn them for how long and as you said, is hard on shoes.
It seems like you're asking us to "validate" doing something that is just wrong (in my eyes anyway). I wouldn't take advantage of LLBeans generous return policy unless the product was truly defective.
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Post by theboydbunch on Aug 9, 2014 14:52:33 GMT
I think while one probably COULD return them, there is a question as to whether one SHOULD.
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Post by shanniebananie on Aug 9, 2014 15:00:23 GMT
This a joke right? Surely you are not intending to return something that was ruined by your child and claim there is something wrong with it? If you are, then I have no words.
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Post by threecs on Aug 9, 2014 15:01:07 GMT
If you'd only had the shoes for a couple months and there are already holes in the top, then yes I would return them. If he's had them a while and this is normal wear and tear, then no.
I returned a backpack to LL Bean when the zipper broke. They replaced it no questions asked.
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Mary Kay Lady
Pearl Clutcher
PeaNut 367,913 Refupea number 1,638
Posts: 3,082
Jun 27, 2014 4:11:36 GMT
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Post by Mary Kay Lady on Aug 9, 2014 19:17:04 GMT
I haven't bought shoes for my teen son from LL Bean YET. I've been very impressed with the quality of the products that I've purchased from them.
For example, in the spring of 2013 I bought him some socks from LL Bean. They have held up amazingly well. They were $5/pair, but they look practically brand new. Because of this he only wears socks from LL Bean. When I would buy him Haines socks they would look ratty in 6 months.
Now, to the shoe issue. What is annoying to me about this particular pair of shoes (I purchased them from Academy about 8 months ago.) is that in every regard they are in good condition with the exception that on each shoe he has a hole that exposes his big toe.
I was just wondering if I should consider buying his shoes from LL Bean since the quality of their products is so high. My intent is not to rip off a company or take advantage of their return policy. If I'm paying close to $100 for a pair of shoes I think it's reasonable that they should hold up for longer than 8 months.
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Post by theboydbunch on Aug 9, 2014 19:20:17 GMT
Am I the only person who would never think of returning something, after six months?! I had no idea you even could...
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Post by stampbooker on Aug 9, 2014 19:28:11 GMT
If I'm paying close to $100 for a pair of shoes I think it's reasonable that they should hold up for longer than 8 months. It really depends. Does he drag is feet and that's why the shoes are wearing out? I have a couple of boys who will drag their feet when riding bikes or scooters and wear their shoes out that way. It is not the quality of the shoes that are at fault, but how they are being treated. If he isn't old enough to be careful in his shoes, I wouldn't be spending $100. Julie
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gsquaredmom
Pearl Clutcher
Posts: 4,092
Jun 26, 2014 17:43:22 GMT
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Post by gsquaredmom on Aug 9, 2014 19:43:21 GMT
I think you are lucky to get 8 months out of any gym shoe, regardless of what you pay, especially if someone is hard on them and doing something that wears his toes. Is he a skateboarder or something? I bought my teen sons shoes every few months just from daily wear and PE at school. No being hard on them. Whether I spend 30 or 120 dollars does not seem to matter.
Maybe your son needs a specialized shoe or maybe he should get the cheaper Wal Mart type shoes so they can be replaced more often. LL bean may be made better, but they are not indestructible. It sounds like whatever your son is doing is beyond even their shoes. That would not be a defect. That may be your son using the wrong shoe for his activities. Maybe go to a sporting goods store to learn about what shoes are best for his needs?
Shoes seem to be the most expensive part of parenting!
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Deleted
Posts: 0
Oct 8, 2024 14:11:27 GMT
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Post by Deleted on Aug 9, 2014 19:52:21 GMT
I wouldn't pay $100 bucks for a kid/teen's shoes until he learned to NOT be hard on them. The only reason any shoe would wear out the top is if he is using the tops of his shoes to brake a long board/skateboard, bike, scooter or other moving transport. Or if he is raking his feet upward against something, like using them to brace under a sharp metal bar to do sit ups.
I'd be paying attention to what he is doing with his feet and get that toe pressure behavior stopped first. Shoe tops of any brand aren't made to stand up to being used as the bottom of the shoe.
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Mary Kay Lady
Pearl Clutcher
PeaNut 367,913 Refupea number 1,638
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Jun 27, 2014 4:11:36 GMT
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Post by Mary Kay Lady on Aug 9, 2014 20:09:08 GMT
I haven't been able to figure out why both of his shoes have holes over the big toe. He's not a skate boarder. I'll have to watch him to see if I can figure it out.
Thanks for all your input.
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Post by Basket1lady on Aug 9, 2014 20:16:01 GMT
My son was incredibly hard on shoes and I would replace them every six months. I think they were New Balance, bought at Dick's. He needed real hiking shoes and the only ones in his size were Merrells. He ended up liking them so much he wore them every day. It made a believer out if me. I now get at least 18 months out of his shoes, if not two years. And they then become work/mud shoes; I don't throw them away. For us, buying a better shoe made it worthwhile. I would just wait until a child's feet stop growing.
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Post by Basket1lady on Aug 9, 2014 20:18:01 GMT
How long are his toe nails? I once had a pair of running shoes that developed a hole over the big toe. I needed a pedicure, but was too busy to get one.
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Post by *Scrapper*Stamper* on Aug 9, 2014 20:20:57 GMT
Am I the only person who would never think of returning something, after six months?! I had no idea you even could... No you are not, I would never! Most places vary 30-90 days and I certainly find that more than adequate to determine whether something is defective or not.
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JustTricia
Pearl Clutcher
Posts: 2,842
Location: Indianapolis
Jul 2, 2014 17:12:39 GMT
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Post by JustTricia on Aug 9, 2014 20:31:19 GMT
Seems like a stupid question, but are they the right size? The only time my son has worn a hole over his big toe (barring the Nike's this summer that really were defective) was when they were too small and his toes didn't have anywhere else to go.
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Post by elaine on Aug 10, 2014 1:03:32 GMT
I haven't bought shoes for my teen son from LL Bean YET. I've been very impressed with the quality of the products that I've purchased from them. For example, in the spring of 2013 I bought him some socks from LL Bean. They have held up amazingly well. They were $5/pair, but they look practically brand new. Because of this he only wears socks from LL Bean. When I would buy him Haines socks they would look ratty in 6 months. Now, to the shoe issue. What is annoying to me about this particular pair of shoes (I purchased them from Academy about 8 months ago.) is that in every regard they are in good condition with the exception that on each shoe he has a hole that exposes his big toe. I was just wondering if I should consider buying his shoes from LL Bean since the quality of their products is so high. My intent is not to rip off a company or take advantage of their return policy. If I'm paying close to $100 for a pair of shoes I think it's reasonable that they should hold up for longer than 8 months. With teenage boys, I think 6 months worth of wear is the most you can expect from shoes that are worn more than once per week. I'm happy if I get more than 4 months of wear for the daily shoes of my 13 & 14 y.o. boys. Be thankful you don't have girls who would probably want many more different types of shoes, but wouldn't wear them out before they outgrew them. My shoe costs are still more than my teenage boys', simply because I want more types than they do.
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