Who pays for stolen packages delivered by ups/fedex

We had a package delivered to the wrong address and stolen in my opinion because the neighbor's knew it was addressed to me, opened it, and kept it. We found all of this out after the fact. It was an expensive purse from Belk. Belk immediately sent me a new one at no charge and worked with UPS directly. It was crazy for sure but we were never out anything.

Generally most stores will cover this type of loss and work with their shipping carrier and/or insurance company. I suspect it is part of their loss prevention/theft program

It's a hard one because the theft can occur in many places -- the shipping dept, the shipper, the recipient falsely claiming the package never arrived and/or theft by someone (neighbor). Our shipping system relies on a lot of people being honest and there are a lot of spots for dishonesty.

this is why I only ship my wedding paper good orders with signature confirmation and insurance. my margins aren't generous enough to be able to replace an entire order of fancy invites if the carrier dumps them in a bush somewhere or they get stolen. and people expect you to just cover it, because big retailers do. I don't even give clients a choice anymore- insured and signature, no exceptions, and in their dime. haven't had a package go missing in 8 years that way.

in short, I guess my answer would depend on who you bought the item from, and what shipping options were available to you.

Happened to me in New Zealand - I'm sure the courier stole the package (originally sent via USPS from the US). The Seller sent me a replacement.

I don't want this to come off rude but where or when was UPS supposed to deliver your package. I don't think we can blame UPS if they did indeed deliver and no one was home UNLESS a signature was required. They start in the morning and finish late in the day during the holidays and I don't think they can deliver everyone's large packages at convenient times, like after work. I am glad that it worked out and it pisses me off to no end that there are thieves preying on the drivers. We have all seen the videos of people in cars following delivery drivers then brazenly walking up to the porch to steal as soon as the driver pulls away.

I had an item form Amazon tagged as delivered and I knew it never arrived as I was home all day and I have a dog "alarm" who always alerts me when the mail or packages arrive. Amazon was fantastic about replacing it. My mailman "knew" he left it on the porch but still checked with neighbors, just in case, on other streets. I did appreciate his effort and I was content because I still got my package, just a few days late. A week passes and the man who lives at the same address one block over, who I have gotten to know due to him receiving my mail semi regularly, had ben out of town. His house sitter had placed all mail and packages inside on a table. Surprise. There was my original package. I contacted Amazon and they sent me a return slip. To err is himam but the mailman, who I genuinely like, takes it to an entirely new level all the time.

That is an option if you ask for it. But UPS doesn't do this unless you request it. If you don't want it delivered when you aren't home, then tell them that! You can't call it the "correct option" when you didn't request it.