Thirty One... so frustrated with this company!

I have found this to be true of all multi level marketing scheme style companies.

There are a lot of places to get a zipper replaced - dry cleaners, some shoe repair shops - I'd try that route if I loved the purse. It wouldn't cost a huge amount.

That's terrible. Since you said you really like the purse, I would check with a local place that does alterations to see what it would cost to have the zipper replaced. At least that way you could still use it.

Their warranty is only 60 days I believe - maybe 90? so they need to be able to prove it was purchased in that time frame. Even Macy's or Target won't take stuff back after the return period is up.

i'm not sure how it's bad customer service to protect your company.  Not every company can afford to take "customers" at their word.  I work for a company that has several well known national brands.  We have a 30-day return/refund policy and a one year replacement policy - with a copy of the receipt.  There are some products that we will replace as a one-time courtesy without a receipt, but the customer needs to provide us with a photo proving they have the product and if it costs more than $25 we won't replace it without the receipt.  I had a call from a customer a few months ago who told me that she bought a brand new "widget" for $100 but it wasn't working so she needed a replacement.  I asked her where she bought it and she gave me the name of a company that she said she bought from online.  I didn't recognize the company and suspected it may have been an Ebay seller, which would not be covered under warranty unless it's a seller who has an agreement with us.  She insisted it wasn't from Ebay, that it was brand new, the website had a number of our products for sale, etc.  I asked her to email a copy of the receipt.  When I got it I saw it was obviously created in Word.  It had a link to the product on the website so I clicked on it.  It was a Craig's List listing.  The woman who sold it clearly stated that she had numerous unused products that had been in storage for at least 5 years and she was finally cleaning out the storage area.  I saw the photo of the "new" product the woman was wanting me to replace - it was an old model that we haven't sold in at least 5 years.  But because it was new in the package and never used she thought we should replace it.  No.  The warranty is void when it is sold second hand and it was clearly an old product.  Had we not asked for the receipt and had a policy of replacing just because the customer tells us it isn't working we would have sent a new current model that sells for well over $100.


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Macy's doesn't have a return period. I just returned a bracelet I bought in early April. Just an FYI.

I would go with this angle.  I use to sell for 31 and they were actually really good when I ever had a problem.  Had products that weren't used during the warranty period and realized a problem, they would send a replacement.  Same with when something unstitched etc they were still good about realizing things aren't always perfect and did their best to fix it for the customer.

Thanks stampinchick for telling your side. Some return policies and price matching have become so lenient, they must eventually effect the prices we are paying.

LLBean is known for this. Great customer service.