Staples Store - Have you had a bad experience like I've had?

Honestly, I'd complain on their FB page. That's utterly ridiculous.

Experiences like yours is why I haven't embraced ordering by mail. It may be something that happens infrequently but I feel like it's always going to be me.

It is frustrating that companies who have on-line stores will not allow returns at their box stores. I have a feeling they are a separate entity as far as profits, etc. and that is why you can't return to the store. The store doesn't want their profit margin being effected by returns from the on-line store.

I've never had a bad experience ordering from Staples, but I absolutely HATE when retailers have such a clear disconnect between their online/phone business and their brick and mortar locations. It makes NO SENSE to me. Hopefully there's some strong argument on their business side to do things that way, but hopefully someday they'll realize the nothing-but-negative affect it has on their customer service.

This is exactly what I would do. Your experience is completely unacceptable and I'd ask to speak to a higher level rep if that's what it takes. Foot Action tried to pull the wool over my head several times yesterday until I asked to speak to a supervisor.

The problem started on their end and they expect you to jump through hoops to fix it? No way!

It's been awhile, but I try to give my business to Office Depot since I had a bad experience at Staples. I purchased a scanner there, because it was more than half off with the rebate. I noticed that the barcode on the item did not match the barcode on the sign that said it was half off, even though the name of the item matched up. Before I purchased, I brought that to the attention of the store manager. "Oh, it'll go through, don't worry."

I am meticulous about major rebates like this one. I made copies of everything I sent off to get the rebate and mailed the original receipt/UPC/etc within a week.

Of course, after several months, I get a reply back from Staples saying they can't process the rebate because it's not the right item, so sad, too bad, goodbye. I called them explaining what my experience was in the store and they said they couldn't help me.

So I went back to the store, armed with all my copies and the letter from Staples. I asked to see the manager--the same guy as before. He refused to give me the rebate for the same reason. "But sir," I said, "you assured me this would work. It's the reason I purchased this from you." "I can't help you," he said. "If Staples HQ won't send you a rebate, I can't take it out of my store's register."

So I asked to call Staples HQ from the store and explain to them--again--what had happened, only this time I could give them the manager's name. He snapped at me to wait up front while he went in back to check on something.

While I was waiting, the girl at the register got a call from the back. She called me over and sheepishly opened her register and counted out the rebate amount. She handed it to me and said "He told me to give you this." He never came back out, never apologized, nothing.

I was glad I 'won,' glad to get the money back, but boy did he leave a bad taste in my mouth. If he'd only been a nice guy about it I'd have a much different view of Staples.

Wow! I hate it when your are trying to use your common sense in multiple ways to problem solve with a company and they block you at every turn!

I don't shop at Office Max because I went in one time to buy some envelopes and they were ridiculously overpriced at almost $30.00 a box.  I filled out the online comment form and the manager called me and BERATED me for commenting on the price of envelopes.  I reassured him I understood that he did not set the prices, I was commenting to corporate, but he would NOT let it go!!!!  

 Wow, sorry you had trouble. Maybe it was a specific item that shipped from manufacturer? Because that's why I love ordering from Target, free shipping (Redcard) and can return to local target.  Just rec'd daughters order of jacket in two different sizes.  They weren't sold in store, sizes were said to run small, so ordered two and returned one. 

No problems with Staples ever. I order online and it gets delivered. Did you speak with the store manager? I cannot believe they handled this so poorly. I would let corporate know because I think if they know, they can correct the problem.

This is my experience as well.

I always wonder *who* is shopping at these office stores. Everything is cheaper at Target or WM or Sams or Cosco.

I hate Staples but I can't remember why.

Yeah, well this is what I thought.  But they wouldn't.  I made quite a few calls, and even a trip to my local Kohl's.  It was Fiestaware, and parts of my order arrived broken.  All I wanted was replacement of the broken pieces.  You'd have thought I was asking for a million dollars.  I heard quite a few different reasons why they supposedly couldn't do it.  No two stories were ever the same.

Like I said, it took me over a month to get my replacements.  Never again, Kohl's.  Never again.  I don't miss shopping there, so I'm good.