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Post by *sprout* on Aug 18, 2014 13:08:20 GMT
Yesterday, I helped a family member move. While we loaded the truck and went to the new house, her MIL stayed at the old house and cleaned.
Her MIL first broke her vacuum. It shut itself down and it wouldn't turn on. After a couple hours, it did turn on, so we think it might have been too hot and shut itself down.
In the meantime, I reluctantly went and got my vacuum. She had to be out of the house today and she didn't have any other options. An hour later, the same thing happened to my vacuum. (I dropped off my vacuum off at 2:15 and we got the phone call at 3:30 that mine is not working.)
This morning, I tried my vacuum. It turns on and the roller thing turns, but it does not suck. I vacuumed half my living room and there is nothing in the canister and there are clumps of dog hair left behind.
Last night, she said if there is any issues with my vacuum I could have the Dyson that people she bought the house from left behind. (My vacuum is a Bissell.)
WWYD?
1. Would you try to have current vacuum fixed?
2. Would you accept the used vacuum, not knowing how old it is and knowing nothing about the people?
3. Would you ask for a new vacuum that is the same model as the broken vacuum?
4. Something else?
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Post by spitfiregirl on Aug 18, 2014 13:16:37 GMT
How old is your bis sell?
If it's brand new, then take it back or repair it.
If it's new and they broke it, casually mention it to them that you think they broke it and it costs x amount of money to fix. Maybe they'll pay.
Take the old dyson, but if they left it behind and she doesn't want it, it's probably no good.
Never loan out the vacuum again....
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Post by *sprout* on Aug 18, 2014 13:21:38 GMT
My Bissell is only 4 years old.
Believe me, I'm not loaning out my vacuum again!!
I still cannot believe her MIL managed to break my Bissell and her Dyson all in the span of a couple hours.
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Post by *sprout* on Aug 18, 2014 13:25:36 GMT
At first, my family member said she would buy me a new vacuum. Then when the old owners told her they're leaving their Dyson she said I would "inherit a Dyson" if mine has any problems.
Honestly, I don't want a used vacuum to replace mine that was in great shape.
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cab919
Full Member
Posts: 161
Location: OHIO
Jun 28, 2014 20:15:34 GMT
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Post by cab919 on Aug 18, 2014 13:29:32 GMT
It's your vacuum, you get to decide what you want done. If you want a new vacuum, then she needs to buy you one. It isn't her choice on how the problem is taken care of.
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Post by *sprout* on Aug 18, 2014 13:52:51 GMT
It's your vacuum, you get to decide what you want done. If you want a new vacuum, then she needs to buy you one. It isn't her choice on how the problem is taken care of. Very true! Thank you! |
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Post by JustKim on Aug 18, 2014 13:56:40 GMT
I would find out what the warranty is on yours and try to get it fixed or replaced. I find it strange that 2 would break in a matter of hours?? Electrical house issue? I would just take care of it myself. I had my dyson for 3 or 4 years and a plastic piece broke, it looked new otherwise, and I took it back to the store I bought it and they exchanged it for a new one.
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Post by *sprout* on Aug 18, 2014 14:01:13 GMT
If it was just a broken piece I would absolutely take care of it myself. But the vacuum itself does not work.
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Post by anxiousmom on Aug 18, 2014 14:04:58 GMT
The first thing I would ask is what in the ever loving hell the were doing that it killed TWO vacuum cleaners in one day???
I have the world's oldest and cheapest machine (I have hardwood floors so I don't need a super-duper machine) and ever so often on the rug in the living area it dies. I think she is just pouting because after I clean off the rotor thing she starts right back up.
But two in one day? Are the vacuuming the garden??
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Post by *sprout* on Aug 18, 2014 14:13:30 GMT
Oh believe me, we all had a WTF moment when we got the call about mine.
We honestly have no idea how her MIL killed both vacuums.
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msliz
Drama Llama
The Procrastinator
Posts: 6,419
Jun 26, 2014 21:32:34 GMT
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Post by msliz on Aug 18, 2014 14:20:59 GMT
Before you do anything, is there a reset button on either vacuum? I had the same thing happen with hair clogging it (daughters, not dogs) and the motor got hot and quit. But on mine there was a reset button (an old Kenmore canister vac.) Look in your manual and see if you can find anything.
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akathy
What's For Dinner?
Still peaing from Podunk!
Posts: 4,546
Location: North Dakota
Jun 25, 2014 22:56:55 GMT
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Post by akathy on Aug 18, 2014 14:25:35 GMT
If your vacuum was 4 years old should she be able to pay what you could get if you were selling a used vacuum? Is there such a thing as depreciation on a vacuum?
I think I'd ask her to pay half of a new one. It just doesn't seem right to me that she should pay for a new one to replace a 4 year old one.
i agree though that you should get a new vacuum.
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Post by gmcwife1 on Aug 18, 2014 14:44:15 GMT
I'm not too attached to my things I loan out (Cricut, vacuum, Rowenta, etc) I wouldn't ask for it to be replaced. I also don't loan things I can't replace myself. That way if something happens there are no hard feelings.
I'm sorry your vacuum is broken.
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GiantsFan
Prolific Pea
Posts: 8,457
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Aug 18, 2014 14:48:01 GMT
I'm sure you're not stupid, but could it be clogged. If it doesn't suck, but the motor works it could be a clog that you can't see. Maybe she tried to pick up something too big for it.
Second, maybe the cord it loose and it's shorting out. This could happen from pulling from the cord rather than the plug or stretching the cord until it pops out of the outlet.
Third, I would be concerned that there might be a short in the electrical outlet she was using. I would tell the owners to have that outlet checked.
Anyway, I would probably just grumble to myself and replace it.
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Deleted
Posts: 0
Oct 9, 2024 18:15:29 GMT
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Post by Deleted on Aug 18, 2014 15:06:45 GMT
Find a vacuum repair shop, and find out how much to fix. That is what I what ask them to cover, not a whole new vacuum.
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Deleted
Posts: 0
Oct 9, 2024 18:15:29 GMT
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Post by Deleted on Aug 18, 2014 15:11:28 GMT
Weird that two vacuums would break in a matter of a couple hours.
Ann
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freebird
Drama Llama
'cause I'm free as a bird now
Posts: 6,927 
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Post by freebird on Aug 18, 2014 15:13:08 GMT
I'm a vacuum whisperer and can make one of those damn things last for-freaking-ever.
Just sounds to me like something is stuck. Bobbie pins are bitches on vacuums. Take off the bottom and look in the intake. Pull off the suction tube, stretch it out and look to see if there's a blockage there. Those are the two usual places.
I imagine her MIL just vacuums without picking anything up and something go stuck in there.
If you find it unfixable, I'd probably just buy a new one. It's a 4 year old bissel, so really it couldn't have been that expensive to start with.
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scrapaddie
Drama Llama
Posts: 5,090
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Post by scrapaddie on Aug 18, 2014 15:30:59 GMT
She does not owe yo a NEW vacuum . At worst, she may owe yo repairs. By it is also possible that they did nothing wrong at all. I would either repair or replace it myself
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Post by spitfiregirl on Aug 18, 2014 15:31:46 GMT
If your vacuum was 4 years old should she be able to pay what you could get if you were selling a used vacuum? Is there such a thing as depreciation on a vacuum? I think I'd ask her to pay half of a new one. It just doesn't seem right to me that she should pay for a new one to replace a 4 year old one. i agree though that you should get a new vacuum. I agree |
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Post by walkerdill on Aug 18, 2014 15:56:45 GMT
I would look on Craigslist and see how much a used one is going for. You are only entitled to replacement value.
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anniebygaslight
Drama Llama
I'd love a cup of tea. #1966
Posts: 7,402
Location: Third Rock from the sun.
Jun 28, 2014 14:08:19 GMT
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Post by anniebygaslight on Aug 18, 2014 16:06:27 GMT
I'd do all the check suggested in earlier posts, and if they don't work, let her know that you expect her to pay for any repairs, and that the used Dyson is not acceptable to you.
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Post by krazykatlady on Aug 18, 2014 17:26:57 GMT
Another vote here for checking for a clog. Mine stopped picking up one day and I discovered that I had run over a water bottle cap and it was just the right size to get stuck in hose and not allow any suction. It only took me about fifteen minutes to take it apart and get the cap out.
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MerryMom
Pearl Clutcher
Posts: 2,562
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Post by MerryMom on Aug 18, 2014 17:58:54 GMT
If there was a lot of dust or if they used that carpet deodorizer powder that you sprinkle over the carpet, sometimes the fine dust clogs the vacuum and the vacuum doesn't "suck" because it reads it that the bag or collection port is "full". Take it outside and use canned air to clean out some of the vents. See if that works. Trouble shooting a Bissell vacuum www.bissell.com/FAQDetail.aspx?id=1360Why doesn't my vacuum suction anymore? Answer: -Make sure the dirt container is empty. - Check the inner and outer circular filters and the post-motor filter for debris. Also check the upper tank louvers, as they may need to be rinsed. The filters can be hand washed in warm tap water and mild soap. Make sure they are completely dry before reusing. -Check for good suction at the end of the upholstery hose. If there is good suction, make sure the hose is firmly connected to the lower hose on the back of the vacuum. -Check the brush to see if it is rotating. If not, remove the access panel by removing the 5 screws under your machine. If a new belt is needed, this can be ordered by calling Bissell Consumer Services at 1-800- 237-7691, Monday-Friday 8:00 a.m.-10 :00 P.M. ET. Saturday 9:00 a.m.- 8:00 p.m. ET. -Check the back of the machine after removing the hose where it attaches to the back of the vacuum. If there is suction, most likely there is a clog in your machine. -Check the upper hose for clogs by detaching the hose from the machine. Push a broomstick into the hose to push any obstruction through the end of the hose. If you are still having difficulty with your machine, please take your vacuum to a local Bissell service center. I think that if you lend something, absent someone purposely breaking it, that's just part of lending. I wouldn't ask for a replacement. |
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Aug 18, 2014 18:21:31 GMT
I agree with the posts so far. With two crapping out, unless it is a problem with an outlet, I'd say the operator was probably sucking up anything and everything with it. Some vacuums have multiple filters so be sure to check all of them. I don't remember the brand but my mil's has 3 filters and they only knew about 2 of them. We found that out when my husband was trying to fix theirs (the 3rd filter was the fix). Check to see if there is a burnt out fuse in the plug. I don't know if yours has a fuse but some appliances, Christmas lights and lamps do. It's a cheap, easy fix. If a used vacuum grosses you out don't accept it. I would hope your family member would pay to have it fixed.
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Post by ametallichick on Aug 18, 2014 21:26:10 GMT
How ironic. I bought a Dyson and returned it and bought a Bissell. I would return the Bissell if you could or if it's under manufacture's warrant, get it fixed. I swear by Bissell but wouldn't turn down a Dyson if it was free. |
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