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Post by lumo on Aug 22, 2014 14:27:33 GMT
I need to do so, but the only thing that was included with my order was the "Reason for Return" form. They didn't give me anything to indicate my name, order number, etc. Is this normal w/them? I sent them an email but haven't heard back yet, and I'm heading out soon and wanted to take the box with me.
TIA!
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Post by PenandInk on Aug 22, 2014 14:48:36 GMT
I don't know. I ordered a top from them a couple of years ago, and was shocked when it arrived to see that it was shipped from India. I have heard horror stories about the mail service in India--I don't think I'd mail it out until I hear from them. Is there information about returns on the website? ETA: return information: www.eshakti.com/returnspolicy |
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Post by reedina on Aug 22, 2014 15:01:50 GMT
I did. I think I filled out a form online and they emailed me authorization to send it back. I mailed it to somewhere in the states, Indiana maybe? So not to India. They gave me credit plus an extra % to encourage me to order again. I have since ordered a few other times with no problem.
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Post by reedina on Aug 22, 2014 15:06:49 GMT
Maybe I sent an email instead of filling out a form. Either way, they will authorize the return. Easy peasy.
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