barbierox
Junior Member
Posts: 88 
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Post by barbierox on Aug 22, 2014 18:55:11 GMT
Okay I was on smart phone checking my emails and it kept freezing so I kept hitting my back button......big mistake! All of my inbox on my phone is gone. I checked the trash folder and nothing was there. I ran to my desktop to check my email...and it is even worse. The most recent email i have is from May 9th. Please tell me that there is something I can do to retrieve those emails.....please, please, please.....
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Post by cmpeter on Aug 22, 2014 19:27:32 GMT
Try googling your phone and email service and you might find some suggestions for your specific situation.
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Post by lumo on Aug 22, 2014 19:28:54 GMT
What email service do you use?
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scrapaddie
Drama Llama
Posts: 5,090
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Post by scrapaddie on Aug 22, 2014 19:55:11 GMT
Of you are using an app, can you access your email through you browser?
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barbierox
Junior Member
Posts: 88
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Post by barbierox on Aug 22, 2014 20:11:45 GMT
What email service do you use? Yahoo |
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barbierox
Junior Member
Posts: 88
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Post by barbierox on Aug 22, 2014 20:12:55 GMT
Of you are using an app, can you access your email through you browser? What do you mean? Sorry, I am so not tech savvy. |
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Post by KiwiJo on Aug 22, 2014 20:14:19 GMT
Try rebooting your phone - that usually fixes wonky apps. Doesn't explain the computer issue, but might help; can't hurt.
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barbierox
Junior Member
Posts: 88
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Post by barbierox on Aug 22, 2014 20:22:34 GMT
I did call virgin mobile since that is my cell carrier...but they cant help me. Would I call yahoo? What I dont understand is that when I check my email on my desktop, it looks like my trash box is loaded but my inbox has over 3 months of emails that vanished! I know there are several emails that are important ...ugh!!!!!
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Post by librarylady on Aug 22, 2014 20:23:43 GMT
It might be that you need to swipe from the left to the right and it will bring up all your folders..
If you can get into the email, and see "deleted" file, for example--try putting finger at the top and sliding to the right and it should bring up all your folders ..........and you will see inbox.
(at least that is how it works on a Galaxy4)
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barbierox
Junior Member
Posts: 88
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Post by barbierox on Aug 22, 2014 20:24:28 GMT
Try rebooting your phone - that usually fixes wonky apps. Doesn't explain the computer issue, but might help; can't hurt. I did restart my phone...does that count?? |
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Post by librarylady on Aug 22, 2014 20:25:30 GMT
Go to your laptop and see if you can chat with yahoo. I have my yahoo through ATT and it might be a different answer for Verizon.
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Post by librarylady on Aug 22, 2014 20:25:54 GMT
Try rebooting your phone - that usually fixes wonky apps. Doesn't explain the computer issue, but might help; can't hurt. I did restart my phone...does that count?? Yes--same as reboot. |
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loco coco
Pearl Clutcher
Posts: 2,662
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Post by loco coco on Aug 22, 2014 20:26:57 GMT
if you have an iphone try hitting "all mail" on the main mailbox screen
sometimes my emails arent in trash, spam, inbox, but when I hit "all mail" they are there
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Post by KiwiJo on Aug 22, 2014 20:29:44 GMT
Try rebooting your phone - that usually fixes wonky apps. Doesn't explain the computer issue, but might help; can't hurt. I did restart my phone...does that count?? No, re-starting is not the same as rebooting. What phone do you have? Here's Apple's page about it if you have an iPhone: Reset iPhone |
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barbierox
Junior Member
Posts: 88
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Post by barbierox on Aug 22, 2014 20:53:42 GMT
I have an android...LG optimus F3. I did click on my phone inbox and checked all those folders......ugh
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Post by dynalady on Aug 22, 2014 21:05:02 GMT
Did you open the trash folder on you desktop? As long as you haven't emptied it the lost emails might be in there.
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barbierox
Junior Member
Posts: 88
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Post by barbierox on Aug 22, 2014 21:29:45 GMT
Yep, I opened the trash folder on my desktop and it is empty.
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Post by penny on Aug 22, 2014 21:36:24 GMT
I don't have Yahoo, I have hotmail... When hotmail switched to outlook last (?) year I had emails go missing from my inbox too...
I'm not techie so someone else might have to clarify or give proper names to what I'm describing, but this is what I did to get them back...
I went to the main menu in hotmail (all on my computer - apps don't usually have the full set of features/options)... So the main menu, where the options for account settings, appearance, FAQs, etc is... In one of the admin type sub menus, there was an option to restore your email... I can't think of what name/term they used, but it basically did a search on (and this part I'm guessing at because I have no idea where stuff is 'stored' unless I can see it and it's in Tupperware)... But it did a search, and would pull all (junk and spam too), all the emails you had in the last two weeks and put them back into your inbox... I couldn't change the time period it searched - my impression/understanding was that the two week thing was just how long hotmail has set up on their own equipment to 'backup' stuff...
I will look at hotmail on my computer when I get home and find out the term/phrase they used, but check Yahoo for that type of thing... Maybe Yahoo has a help/support/forum section - I'm sure you're not the only person who's ever asked about getting back list emails...
Sent from my iPhone using Tapatalk
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Post by LavenderLayoutLady on Aug 23, 2014 2:23:17 GMT
Okay, what I would do:
Check every single folder that you have in Yahoo, to make sure that you didn't somehow sort your inbox into different folders.
Also, click on how your mail is sorted to make sure it isn't being sorted by sender, but by date (to make sure that your most recent email isn't really May 9th)
Email Yahoo. Tell them what happened and ask if they can retrieve your emails.
*A very good reminder to all: If an email is very important, print it.
I'm sorry you are dealing with this.
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Post by LavenderLayoutLady on Aug 23, 2014 3:34:07 GMT
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