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Post by cmpeter on Aug 22, 2014 19:57:21 GMT
Ordered a car on Uber to taker to the airport. 10 minutes into the drive the car broke down. It was a hybrid and lost all electrical power. Driver was very apologetic and helped me flag down the replace my Uber car. If not for the breakdown I would have given him 5 stars.
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Post by sbartist on Aug 22, 2014 19:59:14 GMT
If you made it to the airport on time and everything else went as planned, I would still give them 5, because the driver resolved the issue.
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Deleted
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Oct 10, 2024 10:19:53 GMT
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Post by Deleted on Aug 22, 2014 20:02:51 GMT
agree ... I would give the driver 5 stars because he (probably) doesn't control the maintenance on the car. I would however express my frustration to the company customer's service. So it also might depend on who is doing the survey and why. I would hope they would have separate sections/questions there.
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Deleted
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Oct 10, 2024 10:19:53 GMT
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Post by Deleted on Aug 22, 2014 20:06:48 GMT
Uber cars belong to the driver. They don't belong to Uber like a cab compay car. So,yes, I'd dock his stars. He should have been aware of his power needs before accepting the call.
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Deleted
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Oct 10, 2024 10:19:53 GMT
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Post by Deleted on Aug 22, 2014 20:10:18 GMT
Uber is able to skirt laws governing cab companies because the cars are owned by the drivers. Uber only acts as a point of contact between a driver and a passenger. The drivers are self employed. They aren't paid by Uber and Uber has no control over them beyond booting them from having access to passenger information if they prove to be unreliable.
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Deleted
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Oct 10, 2024 10:19:53 GMT
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Post by Deleted on Aug 22, 2014 20:21:45 GMT
I'd give four or 4.5 stars if possible. And explain everything you did here.
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Post by cmpeter on Aug 22, 2014 20:48:51 GMT
I made it to the airport on time. But, I resolved the issue by scheduling another Uber. I gave him three stars, but have been doubting that. But, then I am really lucky we didn't break down on the Brooklyn Bridge or something.
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Post by gemini_jen on Aug 22, 2014 21:37:07 GMT
I thought just UberX drivers owned their own cars? If everything else was okay, I'd go with 4.
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Post by jetscat on Aug 22, 2014 21:39:35 GMT
3 is good since you resolved it for him.
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Deleted
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Oct 10, 2024 10:19:53 GMT
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Post by Deleted on Aug 22, 2014 21:42:22 GMT
I thought just UberX drivers owned their own cars? If everything else was okay, I'd go with 4. All Uber, Lyfte and other application accessible services are private hired cars. The driver's own the cars. Uber is very vocal about not being a transportation company but only a technology service that matches riders with drivers. If you want to drive with them you have to own your own car. |
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Deleted
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Oct 10, 2024 10:19:53 GMT
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Post by Deleted on Aug 23, 2014 2:14:59 GMT
Oh then I change my answer if he is the owner of the car....I would give him no more than a 3.
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Post by Karenina on Aug 23, 2014 2:28:28 GMT
I'm a softie. The snafu wasn't intentional, he was polite & helpful. I'd still give 5. If he was was a jerk or intentionally did something to ruin the trip, one star would be the least of his problems  |
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Post by smokeynspike on Aug 23, 2014 5:50:57 GMT
You have to have a license to do this here in Utah. I just saw a local article that drivers were getting $6,000 tickets for not being licensed after multiple warnings.
I don't know anything about it but I would give him a 3 at the highest, given the inconvenience.
Melissa
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ComplicatedLady
Pearl Clutcher
Posts: 3,083 
Location: Valley of the Sun
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Post by ComplicatedLady on Aug 23, 2014 6:07:22 GMT
Do you have to rate them?
This may be a case where I would skip the rating/review.
I've never used Über though, so I don't know the specifics.
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Post by MichyM on Aug 23, 2014 15:53:11 GMT
I must be the only hard nose here. If I hired someone to take me to the airport and they failed, IF I left a review it would be one star regardless of how nice and/or helpful they were. I would mention they were helpful in the review, but still.....
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luvnlifelady
Pearl Clutcher
Posts: 4,428
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Post by luvnlifelady on Aug 23, 2014 16:32:04 GMT
I think 3 is fair, 4 would be nice and just explain what happened. I personally love Uber. So pleasant compared to surly cab drivers with filthy cabs.
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Post by newfcathy on Aug 23, 2014 16:40:56 GMT
Was this your first Uber Ride? I haven't used them yet.
Cathy
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Post by mirabelleswalker on Aug 23, 2014 16:45:54 GMT
My experience with uber has always been great. The cars have to be pretty new, and they are owned by the drivers. I've never been in an uber car that was not immaculate and well kept. If this car were a beater, I'd assume it was neglect that led to the breakdown. Otherwise, I would assume it was the car, which is not the fault of the driver, and give him a good rating.
Sent from my iPhone using Tapatalk
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Post by cmpeter on Aug 23, 2014 19:53:07 GMT
It wasn't my first Uber rude, but the first I booked on my own. In the past I have always been with DH or a group from work/NYC and they have booked the car. DH said the mistake was booking Uber X instead of a Black Car. The replacement Uber was a Honda Pilot. Still nicer than a cab ride, but the driver was a big honker and seemed very grumpy dealing with traffic and going out to JFK. Not that I blame him, I wa grumpy about it too :-)
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Post by princess consuela on Aug 23, 2014 21:24:55 GMT
What's the difference between Uber and Uber X? We've used Uber before.... oh wait, it's coming to me now, it wasn't Uber, it was Lyft. But I haven't heard of Uber X, is it different? (And I'm assuming Black Car is a local company?)
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Post by mirabelleswalker on Aug 23, 2014 21:34:56 GMT
X is cheaper, but if you order UberX and the closest available car is a black car, that's what you might get.
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Post by cmpeter on Aug 23, 2014 23:07:38 GMT
Uber has different classifications. Black car and Uber X are both Uber cars. Uber X is the less expensive option.
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