ginajo15
Junior Member
Posts: 93 
Location: Southern California
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Post by ginajo15 on Jun 15, 2017 18:25:19 GMT
I have tried all of the reset options I can find to no avail. My kindle is not even a year old, and I did not buy a warranty for it.
After reading / googling everything I can find, I think it is either the charging port is bad or the battery is dead. Either way, I am not tech savvy enough to try to fix it myself. Does anyone know where I can send it to be fixed? Should I see if Amazon can fix it?
(any links?) Thanks.
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Post by mikklynn on Jun 15, 2017 18:58:10 GMT
I would contact Amazon to see what they have to offer.
Go to the Amazon page and down at the bottom right click on HELP. There is a button to click for device help.
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Sue
Pearl Clutcher
Posts: 3,266
Location: SE of Portland, Oregon
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Post by Sue on Jun 15, 2017 18:58:45 GMT
Before you give up all hope.... have you tried a different charger? A few years ago I thought my Kindle was a goner so I bought a new one. For some reason that I can't remember now we later tried hooking up the old Kindle to the charger that came with my recently purchased one and it worked! A few years later my husband is still using that old Kindle! Good luck with yours and if need be I think you can contact Amazon about yours.
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Deleted
Posts: 0
Aug 18, 2025 20:21:31 GMT
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Post by Deleted on Jun 15, 2017 19:01:49 GMT
Definitely chat with Amazon. You never know what might happen!
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ginacivey
Pearl Clutcher
refupea #2 in southeast missouri
Posts: 4,685
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Post by ginacivey on Jun 15, 2017 19:09:40 GMT
my guess is the charger
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Post by kristi521 on Jun 15, 2017 19:28:33 GMT
I am pretty sure there is a 1 year warranty on the Kindle from Amazon without having to purchase anything. Contact them.
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Post by bianca42 on Jun 15, 2017 19:41:18 GMT
We have 2 kindle fire HDs and both boys have had charging cords go bad. Luckily, new cords are pretty inexpensive.
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ginajo15
Junior Member
Posts: 93
Location: Southern California
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Post by ginajo15 on Jun 15, 2017 19:55:33 GMT
Thanks all. I did buy a new charger / cord, because that it one of the things Google suggested. It hasn't worked so far...
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GiantsFan
Prolific Pea
Posts: 8,704
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Jun 15, 2017 20:02:23 GMT
I'd contact Amazon. I'd its not even a year old it should be under warranty.
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ginajo15
Junior Member
Posts: 93
Location: Southern California
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Post by ginajo15 on Jun 15, 2017 20:25:15 GMT
I did contact Amazon, and they are sending me a new power cord adapter for free, and refunding the money I spent on the new power cord. Hopefully that will work, but at least now they are aware of the problem I'm having. I am hopeful they will replace it if this "Fix" doesn't work. Thanks for the good advice  |
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Post by LavenderLayoutLady on Jun 15, 2017 20:55:41 GMT
I hope they do replace it if it doesn't work properly.
I hate when stuff like that happens.
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